How to Return an Item
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- Print the return authorization and shipping-label
Request return authorization online or give us a call. You’ll then be able to print the return shipping label and authorization.
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- Prepare your package
Carefully package the items in a shipping box with the return authorization and attach the return-shipping label.
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- Ship your package
Take the package to any UPS, USPS or DHL drop-off location and you’re done.
60-Day Returns
You may return or exchange a complete, new product for any reason within 60 days. Defective products are covered by exchange only. Additional exclusions apply.
Product Warranties
Products sold on Avaxos are generally covered by both Avaxos’s return policy and the product manufacturer’s warranty. Details are listed under the Warranty tab on each item’s product page:
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- The item’s Avaxos return policy is listed under Return Policies.
- The manufacturer warranty is listed under Warranty.
Backorders cancellation/return policy
Orders containing both backorder and in-stock items may have the backordered items canceled at the customer’s request. Backorder cancellations and/or modifications must be requested no later than seven business days prior to their release date. Cancelling backordered items may result in a 15% cancellation fee. Refunds, minus the cancellation fee, are issued through the original payment method.
In some circumstances, you can be charged a restocking fee when an item is returned. These circumstances include when an item is returned outside of Avaxos’s return policy or in used, damaged, defective, or materially different condition. Items returned in original condition and within our policy guidelines cannot be charged a restocking fee. We are not required to accept returns beyond the return window. However, if we do, you can also be charged a restocking fee.
A restocking fee is a percentage of the item’s price, depending on the type of item and its condition upon return (item price does not include shipping costs). Only returned items are eligible for a restocking fee. The refund workflow will help you calculate the restocking fee for eligible items, and deduct it from the refund you issue to your customer based on the guidelines outlined in the table below.
Important Details and Exclusions
Refund or exchange option: You may choose an exchange or a refund for the returned product.
Refund method: Refunds are issued to the same credit card, debit card, PayPal, gift certificate, store credit account, digital currency wallet or other form of payment used on your original transaction. Only money orders are non-refundable and instead are issued as store credit upon return.
Non-refundable exclusions include select products such as those noted as non-refundable in the product description, pre-cut wire, all software, downloads or digital content, installation labor, and special order or made-to-order products (e.g. vehicle alternators).
Products must be new and show no signs of use or installation or Avaxos will refuse the return or charge a restocking fee. Examples of conditions that will lead to refused returns or a restocking fee include:
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- Any sign of use – including installation, scratches, or other signs of use such as physical marking, screw holes, ect.
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- Tags, stickers and other manufacturer labels that have been removed or tampered with.
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- The product is missing parts or the original product packaging has been damaged or tampered with.
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- The product has a different serial number than the one Avaxos shipped.
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- Physical damage from drops, liquid, mishandling, ect.
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- Any returned product that was damaged due to improper packaging.
Bonus products, promotional bundles, free accessories, loyalty points and gift cards or other products that are not returned, but were included in a promotion with the product returned, will be deducted their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.
Damaged product and/or shipping box due to shipping: You have 10 calendar days from your delivery date to notify Avaxos of any damage that occurred during shipment.
When will I get my refund or replacement? After we receive your product, we normally process your exchange or refund within three business days. Some products require additional testing or evaluation.
How will I know if you’ve received my return? We will email you a Return Received notice detailing that your return has been received. An additional email will be sent following the completion of the return process.
Defective Products
A defective product is covered through an exchange of the same product within our return period. If the product is discontinued, you will be eligible for non-refundable store credit towards another product. After 60 days a defective product is covered under warranty coverage as stated above. Any product missing manufacturer packaging, accessories or parts (including those promotional in nature) will be exchanged only for the same product with the aforementioned packaging, accessories and parts not being included upon the exchange (we exchange exactly what you send us). In the event a product is returned missing accessories and/or packaging, and the product is not in stock for exchange, we will send the product for warranty repair, regardless of the purchase date.
Return Shipping Costs
For most returns, we offer an incredibly discounted UPS or DHL shipping label program for UK, US and Canadian customers that can be purchased directly through your Avaxos account.
Original paid shipping costs for orders that do not include free shipping are deducted from your refund, store credit or exchange towards alternate products. For example, if you order includes free shipping there is no deduction; however, shipments that include express shipping will be charged a fee.
International customers and those outside UK, Canada and the continuous United States are responsible for all shipping costs, and your original shipping is non-refundable and will be deducted from any refund or credit issued.
Missing a Package or Never Received Your Order?
If your tracking information shows that your package was delivered but you cannot find it, please do the following within 36 hours of the expected, stated delivery:
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- Verify the shipping address on the order is where you have been looking for the package.
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- Look for a notice of attempted delivery.
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- Look around the delivery location for your package.
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- See if someone else such as a neighbor or co-worker has accepted the delivery.
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- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail or packages.
For more information visit our Returns, Refunds & Exchanges page.
Shipping date:
Great Card!
Fast. Allows for high quality graphics in my games. Upgraded from a GTX 960
Very cool under heavy load. A fast enough card can help you hide a CPU bottleneck.
Looks great, great RGB.
Fit well in my PC, looks big but is not outrageous, 3 fans, immediately recognized by windows, lots of port options, easy optimization of games
Few blue screens on initial install, after 2 updates I did not have any other issues.
Not a huge difference in 1080p gaming, noticed a minimal upgrade in FPS for Valorant/Metro Exodus/Doom
Great product. Hard to get but works great.
Easy install, same size as my old 980 but used less wattage
Beautiful card with great RGB
Immediate performance upgrade on my old 980 TI
Handles Ray tracing, 4k gaming at MSRP affordable price
What a wonderfully powerful card. It handles anything I throw at it! Truly amazing tech! Best of luck getting one!
Happy with it!
This thing has been amazing so far! Serious performance boost, gpu, fps and much more!
Waited forever to finally get a 30 series. This product is amazing if you can actually get your hands on one. Got this bad boy in my pc and it’s running cyberpunk amazing! Would def recommend it!
Finally !! I’ve been waiting for this for so long since it came out. If you’re a gamer this one is enough to have ! 😀
Everything so far is excellent. Looks cool and works great.
Great packaging and amazing I was finally able to get one. Can’t wait to connect it and start it up.
Gets great performance in really any game @ 1440p. If you’re looking to game @ 4k reliably I’d probably go with something beefier. But anyways, the reference design is great and my card has kept very cool
great product. it was tough to get but i enjoy it alot
Is it a beast. Upgrading from a 1060 so who is surprised. It’s running great!
took like a year to get one i want a 3080 but ill take this for now fix how you guys sell them so gamers can get them
This thing is a beast. Glad I was able to get my hands on one. Best GPU on the market! Temps stay moderately cool at high settings, too.
The best graphics card I’ve used so far, but it was also my first graphics card so can’t say much. I get at least 120 fps on any game I run on medium to high settings such as warzone and apex legends. All in all would buy again.
Great card that just works and runs cool. Haven’t stress tested it yet but so far it has handled everything I have thrown at it very well without overheating.
they make great hardware. And have some of the best graphics cards on the market .
Amazing product! Really fast and does not disappoint. I plan on trying to get another one for my other set up! Highly recommend!!
Longer than averege card but working great!
Pros: – running all 2K games with no sweat.
– super quiet
– EVGA GPU software (precition X1) works great
Cons: – if RGB is important – only the logo changes colors (you can set it to show GPU temp by showing green \ yellow \ red so thats nice)
– its a very long and heavy card (you can see in the pic on an ATX board + in compare to 1060).
– no out of the box supported
In regards to performance, it runs everything that I have thrown at it with ease. Gaming at 1440p with all the highest settings with over 120 Frames per second. The card runs very quiet and does not get over 70 degrees Celsius.
This is the best value card for 1440p gaming right now in my opinion. High recommend this card.
Ordering was painless and card arrived when stated. Great service from start to finish.
Quick, easy, and responsive service. Thank you!
It was an easy and pleasant Transaction!!! Unbelievable support!
Fast delivery
Great site. Quickly and efficiently. I will definitely use it in the future
The service has been amazing! Never had a problem with the order and the customer service is always available and wonderful! Thank you for everything!
Being using the card for a week and not having any complains. a nice extra is when the PC is not is use for gaming or daily uses this card doing great mining value.
Nice!
Great service, fast delivery, thank you!
Excelent
All is clear good service.
It’s running great!
If you plan on staying at 1080p this card will more than cover you for the long haul.
5/5