How to Return an Item
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- Print the return authorization and shipping-label
Request return authorization online or give us a call. You’ll then be able to print the return shipping label and authorization.
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- Prepare your package
Carefully package the items in a shipping box with the return authorization and attach the return-shipping label.
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- Ship your package
Take the package to any UPS, USPS or DHL drop-off location and you’re done.
60-Day Returns
You may return or exchange a complete, new product for any reason within 60 days. Defective products are covered by exchange only. Additional exclusions apply.
Product Warranties
Products sold on Avaxos are generally covered by both Avaxos’s return policy and the product manufacturer’s warranty. Details are listed under the Warranty tab on each item’s product page:
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- The item’s Avaxos return policy is listed under Return Policies.
- The manufacturer warranty is listed under Warranty.
Backorders cancellation/return policy
Orders containing both backorder and in-stock items may have the backordered items canceled at the customer’s request. Backorder cancellations and/or modifications must be requested no later than seven business days prior to their release date. Cancelling backordered items may result in a 15% cancellation fee. Refunds, minus the cancellation fee, are issued through the original payment method.
In some circumstances, you can be charged a restocking fee when an item is returned. These circumstances include when an item is returned outside of Avaxos’s return policy or in used, damaged, defective, or materially different condition. Items returned in original condition and within our policy guidelines cannot be charged a restocking fee. We are not required to accept returns beyond the return window. However, if we do, you can also be charged a restocking fee.
A restocking fee is a percentage of the item’s price, depending on the type of item and its condition upon return (item price does not include shipping costs). Only returned items are eligible for a restocking fee. The refund workflow will help you calculate the restocking fee for eligible items, and deduct it from the refund you issue to your customer based on the guidelines outlined in the table below.
Important Details and Exclusions
Refund or exchange option: You may choose an exchange or a refund for the returned product.
Refund method: Refunds are issued to the same credit card, debit card, PayPal, gift certificate, store credit account, digital currency wallet or other form of payment used on your original transaction. Only money orders are non-refundable and instead are issued as store credit upon return.
Non-refundable exclusions include select products such as those noted as non-refundable in the product description, pre-cut wire, all software, downloads or digital content, installation labor, and special order or made-to-order products (e.g. vehicle alternators).
Products must be new and show no signs of use or installation or Avaxos will refuse the return or charge a restocking fee. Examples of conditions that will lead to refused returns or a restocking fee include:
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- Any sign of use – including installation, scratches, or other signs of use such as physical marking, screw holes, ect.
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- Tags, stickers and other manufacturer labels that have been removed or tampered with.
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- The product is missing parts or the original product packaging has been damaged or tampered with.
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- The product has a different serial number than the one Avaxos shipped.
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- Physical damage from drops, liquid, mishandling, ect.
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- Any returned product that was damaged due to improper packaging.
Bonus products, promotional bundles, free accessories, loyalty points and gift cards or other products that are not returned, but were included in a promotion with the product returned, will be deducted their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.
Damaged product and/or shipping box due to shipping: You have 10 calendar days from your delivery date to notify Avaxos of any damage that occurred during shipment.
When will I get my refund or replacement? After we receive your product, we normally process your exchange or refund within three business days. Some products require additional testing or evaluation.
How will I know if you’ve received my return? We will email you a Return Received notice detailing that your return has been received. An additional email will be sent following the completion of the return process.
Defective Products
A defective product is covered through an exchange of the same product within our return period. If the product is discontinued, you will be eligible for non-refundable store credit towards another product. After 60 days a defective product is covered under warranty coverage as stated above. Any product missing manufacturer packaging, accessories or parts (including those promotional in nature) will be exchanged only for the same product with the aforementioned packaging, accessories and parts not being included upon the exchange (we exchange exactly what you send us). In the event a product is returned missing accessories and/or packaging, and the product is not in stock for exchange, we will send the product for warranty repair, regardless of the purchase date.
Return Shipping Costs
For most returns, we offer an incredibly discounted UPS or DHL shipping label program for UK, US and Canadian customers that can be purchased directly through your Avaxos account.
Original paid shipping costs for orders that do not include free shipping are deducted from your refund, store credit or exchange towards alternate products. For example, if you order includes free shipping there is no deduction; however, shipments that include express shipping will be charged a fee.
International customers and those outside UK, Canada and the continuous United States are responsible for all shipping costs, and your original shipping is non-refundable and will be deducted from any refund or credit issued.
Missing a Package or Never Received Your Order?
If your tracking information shows that your package was delivered but you cannot find it, please do the following within 36 hours of the expected, stated delivery:
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- Verify the shipping address on the order is where you have been looking for the package.
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- Look for a notice of attempted delivery.
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- Look around the delivery location for your package.
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- See if someone else such as a neighbor or co-worker has accepted the delivery.
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- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail or packages.
For more information visit our Returns, Refunds & Exchanges page.
This pc has been a dream come true! Before this I have been playing on an old AMD FX6600 and a GTX 1050ti and man does this thing out perform that in every single possible way. I booted it up and downloaded warzone to see if it could handle that and it did with ease. I wish it had more memory however this pc has room for upgrades.
This computer is a fair price and will be able to run any game with good settings. The cable management could be a bit better but still looks neat in the case. I see some people had trouble turning off the RGBs but all you have to do is hold down the button the lets you change the RGB colors on the top of the case.
Great, I would buy this again and gain and gain, cool setup for the price especially when GPUs and CPUs are hard to come by these days.
Runs pretty much every game with high settings. I would have prefered to build my own PC but given the lack of 3070s in the market I decided to go with this prebuilt.
After looking at the parts that were inside of it I didn’t really think that I could build a PC for any cheaper, plus it had the video card in it that was unavailable everywhere else on planet earth! I would recommend this product to other people and I would definitely buy this exact PC again. In the future I would definitely look at buying here computer to replace this one.
I was going to build myself another computer for home use and gaming and I stumbled across this PC on sale.
I’m normally skeptical about prebuilts but upon doing some research about this one, I have come to find that this is probably the best pc for this price. If you want to run high end games, this is the pc for you.
RTX 3070! Looks awesome with the glass wall. I would recommend this PC if you want a computer with a 3070 and can’t find the card anywhere else.
Decent way to get a current gen graphics card if you’re planning to update anytime soon.
The system shows up ready to go.
The M.2 boot drive provides an amazingly fast boot time. Better than my older system with a similar setup. 1GB M.2 Drive is good for holding most system software and a several solid games. Recommend!
You get a whole computer for the scalper price of a rtx 3070. Almost every part in the pc is great!
I’ve never bought a prebuilt PC before so I took a chance and ordered this one. It was packaged extremely well with no shipping damage and a nice foam insert custom-made inside the PC to keep the parts stable. I didn’t notice any loose parts at all. The build quality and the quality of parts is excellent. It uses a high durability gigabyte motherboard and matching gigabyte video card.
It is a nice snappy computer and I have no issues with VR gaming on it. There are some components I would not have selected when building from scratch, but there is a path for upgrades in the future from this model. All in all it is good value for money. Very Happy with purchase and would recommend for anyone looking for a good quality gaming computer.
Its fast. Its not quiet lol but none the less, does the job. Would recommend this product none the less. Overclocked at like 1900+.
Spacious in the case for tweaking/messing around with components.
I was a little concerned over the mixed reviews but I took a chance and glad I did. I mainly bought it to run flight simulator with a 3 monitor set up and it does it well.
Fired up right away and ran well, I recommend going into bios to change ram speed from windows default. No issues running MW @144FPS on max setting. I would recommend this pc and I had excellent customer service
I was planning on doing the build myself until I seen this product. It met my expectations and I am happy with the purchase. It met all the documented specs.
The delivery was on time! If you are looking for a good gaming machine buy it.
Very happy with the PC so far. Packaging was on point, work right out the box. Best value for what is on the market right now. I wasnt sure to buy a prebuild but if you really want a RTX 3070, i strongly suggest that you buy this PC.
On arrival the product was in pristine shape. No hardware in the case was loose and everything worked proper when hooked up. Would highly recommend for a prebuilt and not to mention it comes with 1TB NVMe M2 drive and RTX 3070.