How to Return an Item
-
- Print the return authorization and shipping-label
Request return authorization online or give us a call. You’ll then be able to print the return shipping label and authorization.
-
- Prepare your package
Carefully package the items in a shipping box with the return authorization and attach the return-shipping label.
-
- Ship your package
Take the package to any UPS, USPS or DHL drop-off location and you’re done.
60-Day Returns
You may return or exchange a complete, new product for any reason within 60 days. Defective products are covered by exchange only. Additional exclusions apply.
Product Warranties
Products sold on Avaxos are generally covered by both Avaxos’s return policy and the product manufacturer’s warranty. Details are listed under the Warranty tab on each item’s product page:
-
- The item’s Avaxos return policy is listed under Return Policies.
- The manufacturer warranty is listed under Warranty.
Backorders cancellation/return policy
Orders containing both backorder and in-stock items may have the backordered items canceled at the customer’s request. Backorder cancellations and/or modifications must be requested no later than seven business days prior to their release date. Cancelling backordered items may result in a 15% cancellation fee. Refunds, minus the cancellation fee, are issued through the original payment method.
In some circumstances, you can be charged a restocking fee when an item is returned. These circumstances include when an item is returned outside of Avaxos’s return policy or in used, damaged, defective, or materially different condition. Items returned in original condition and within our policy guidelines cannot be charged a restocking fee. We are not required to accept returns beyond the return window. However, if we do, you can also be charged a restocking fee.
A restocking fee is a percentage of the item’s price, depending on the type of item and its condition upon return (item price does not include shipping costs). Only returned items are eligible for a restocking fee. The refund workflow will help you calculate the restocking fee for eligible items, and deduct it from the refund you issue to your customer based on the guidelines outlined in the table below.
Important Details and Exclusions
Refund or exchange option: You may choose an exchange or a refund for the returned product.
Refund method: Refunds are issued to the same credit card, debit card, PayPal, gift certificate, store credit account, digital currency wallet or other form of payment used on your original transaction. Only money orders are non-refundable and instead are issued as store credit upon return.
Non-refundable exclusions include select products such as those noted as non-refundable in the product description, pre-cut wire, all software, downloads or digital content, installation labor, and special order or made-to-order products (e.g. vehicle alternators).
Products must be new and show no signs of use or installation or Avaxos will refuse the return or charge a restocking fee. Examples of conditions that will lead to refused returns or a restocking fee include:
-
- Any sign of use – including installation, scratches, or other signs of use such as physical marking, screw holes, ect.
-
- Tags, stickers and other manufacturer labels that have been removed or tampered with.
-
- The product is missing parts or the original product packaging has been damaged or tampered with.
-
- The product has a different serial number than the one Avaxos shipped.
-
- Physical damage from drops, liquid, mishandling, ect.
-
- Any returned product that was damaged due to improper packaging.
Bonus products, promotional bundles, free accessories, loyalty points and gift cards or other products that are not returned, but were included in a promotion with the product returned, will be deducted their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.
Damaged product and/or shipping box due to shipping: You have 10 calendar days from your delivery date to notify Avaxos of any damage that occurred during shipment.
When will I get my refund or replacement? After we receive your product, we normally process your exchange or refund within three business days. Some products require additional testing or evaluation.
How will I know if you’ve received my return? We will email you a Return Received notice detailing that your return has been received. An additional email will be sent following the completion of the return process.
Defective Products
A defective product is covered through an exchange of the same product within our return period. If the product is discontinued, you will be eligible for non-refundable store credit towards another product. After 60 days a defective product is covered under warranty coverage as stated above. Any product missing manufacturer packaging, accessories or parts (including those promotional in nature) will be exchanged only for the same product with the aforementioned packaging, accessories and parts not being included upon the exchange (we exchange exactly what you send us). In the event a product is returned missing accessories and/or packaging, and the product is not in stock for exchange, we will send the product for warranty repair, regardless of the purchase date.
Return Shipping Costs
For most returns, we offer an incredibly discounted UPS or DHL shipping label program for UK, US and Canadian customers that can be purchased directly through your Avaxos account.
Original paid shipping costs for orders that do not include free shipping are deducted from your refund, store credit or exchange towards alternate products. For example, if you order includes free shipping there is no deduction; however, shipments that include express shipping will be charged a fee.
International customers and those outside UK, Canada and the continuous United States are responsible for all shipping costs, and your original shipping is non-refundable and will be deducted from any refund or credit issued.
Missing a Package or Never Received Your Order?
If your tracking information shows that your package was delivered but you cannot find it, please do the following within 36 hours of the expected, stated delivery:
-
- Verify the shipping address on the order is where you have been looking for the package.
-
- Look for a notice of attempted delivery.
-
- Look around the delivery location for your package.
-
- See if someone else such as a neighbor or co-worker has accepted the delivery.
-
- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail or packages.
For more information visit our Returns, Refunds & Exchanges page.
Shipping date:
Package arrived great. Item was exactly as described. Item was just overpriced based on msrp.
I would recommend this product. the seller was also easy to work with.
upgraded my RTX 3090 and believe me I’m glad that I did, card runs perfectly quiet and is at least 30% faster. It was a great buy and I would recommend to anyone. Not sure why they are selling for so cheap, but get one even if it isn’t dirt cheap.
Performance: It’s a 4090. It’s incredibly powerful, as one would expect
Temperatures: I have a case with good airflow, card barely goes above 60 Celsius. Slightly above 70 if you’re running benchmarks and just force the worst case scenario.
Optics: The card (lighting!) looks great and the display options with MSI center are a nice toy to play around with
Performance is great
Would recomend
Would totally recommend this card eventhough I was hesitant at first i”M GLAD I took the plunge, acquired this card up if you see it offered again.
This is an excellent card and excellent price
So fast and quiet.
Just wow!
I would totally recommend this card to anyone, would certainly buy it again.
If you can get your hands on this, it is currently the best gaming experience possible. Good luck!
It’s expensive and huge.
But works.
Incredible Performance, no noise!
Runs games with maxed settings at 4k without breaking a sweat. Temps are low and frame rates hover around 100fps in games like halo infinite and cyberpunk. The fans are off at idle then spin up under load, but I can’t hear it at all since the fans are quieter than my case fans! I’ve never experienced this before and I love it.
HUGE… but amazing.
I’m seeing a massive graphical increase even on games without DLSS 3, and my last card was a 2070 super, so I did have RTX enabled. This card is a game changer. Worth every penny.
Very quiet and a great card
Highly recommend this card. I know it is a little pricy but it is worth it.
Awesome card
Easy to install, great performance out of the box, Very happy works as advertised.
It’s a good card. Got it out on time .
Runs cool. The fans are quiet. With default fan curve, Gpu hotspot never exceeded 80.9C at 430ish watts. Headroom for overclocking is there.
I paid a lot but my last card was a 2080 5 years a go. This card is a magnificent beast of hardware. If you have the cash and can find one and in the market just do it
This thing runs every thing flawlessly. Runs very cool 2760mhz and never breaks 50c
Wow what a card
This is my third generation of Gaming Trio in row, which performed well and never gave me any issues. Will stick with them.
Big performance leap over MSI 3090 Gaming X Trio, blows almost every game out of the water that I play.