How to Return an Item
-
- Print the return authorization and shipping-label
Request return authorization online or give us a call. You’ll then be able to print the return shipping label and authorization.
-
- Prepare your package
Carefully package the items in a shipping box with the return authorization and attach the return-shipping label.
-
- Ship your package
Take the package to any UPS, USPS or DHL drop-off location and you’re done.
60-Day Returns
You may return or exchange a complete, new product for any reason within 60 days. Defective products are covered by exchange only. Additional exclusions apply.
Product Warranties
Products sold on Avaxos are generally covered by both Avaxos’s return policy and the product manufacturer’s warranty. Details are listed under the Warranty tab on each item’s product page:
-
- The item’s Avaxos return policy is listed under Return Policies.
- The manufacturer warranty is listed under Warranty.
Backorders cancellation/return policy
Orders containing both backorder and in-stock items may have the backordered items canceled at the customer’s request. Backorder cancellations and/or modifications must be requested no later than seven business days prior to their release date. Cancelling backordered items may result in a 15% cancellation fee. Refunds, minus the cancellation fee, are issued through the original payment method.
In some circumstances, you can be charged a restocking fee when an item is returned. These circumstances include when an item is returned outside of Avaxos’s return policy or in used, damaged, defective, or materially different condition. Items returned in original condition and within our policy guidelines cannot be charged a restocking fee. We are not required to accept returns beyond the return window. However, if we do, you can also be charged a restocking fee.
A restocking fee is a percentage of the item’s price, depending on the type of item and its condition upon return (item price does not include shipping costs). Only returned items are eligible for a restocking fee. The refund workflow will help you calculate the restocking fee for eligible items, and deduct it from the refund you issue to your customer based on the guidelines outlined in the table below.
Important Details and Exclusions
Refund or exchange option: You may choose an exchange or a refund for the returned product.
Refund method: Refunds are issued to the same credit card, debit card, PayPal, gift certificate, store credit account, digital currency wallet or other form of payment used on your original transaction. Only money orders are non-refundable and instead are issued as store credit upon return.
Non-refundable exclusions include select products such as those noted as non-refundable in the product description, pre-cut wire, all software, downloads or digital content, installation labor, and special order or made-to-order products (e.g. vehicle alternators).
Products must be new and show no signs of use or installation or Avaxos will refuse the return or charge a restocking fee. Examples of conditions that will lead to refused returns or a restocking fee include:
-
- Any sign of use – including installation, scratches, or other signs of use such as physical marking, screw holes, ect.
-
- Tags, stickers and other manufacturer labels that have been removed or tampered with.
-
- The product is missing parts or the original product packaging has been damaged or tampered with.
-
- The product has a different serial number than the one Avaxos shipped.
-
- Physical damage from drops, liquid, mishandling, ect.
-
- Any returned product that was damaged due to improper packaging.
Bonus products, promotional bundles, free accessories, loyalty points and gift cards or other products that are not returned, but were included in a promotion with the product returned, will be deducted their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.
Damaged product and/or shipping box due to shipping: You have 10 calendar days from your delivery date to notify Avaxos of any damage that occurred during shipment.
When will I get my refund or replacement? After we receive your product, we normally process your exchange or refund within three business days. Some products require additional testing or evaluation.
How will I know if you’ve received my return? We will email you a Return Received notice detailing that your return has been received. An additional email will be sent following the completion of the return process.
Defective Products
A defective product is covered through an exchange of the same product within our return period. If the product is discontinued, you will be eligible for non-refundable store credit towards another product. After 60 days a defective product is covered under warranty coverage as stated above. Any product missing manufacturer packaging, accessories or parts (including those promotional in nature) will be exchanged only for the same product with the aforementioned packaging, accessories and parts not being included upon the exchange (we exchange exactly what you send us). In the event a product is returned missing accessories and/or packaging, and the product is not in stock for exchange, we will send the product for warranty repair, regardless of the purchase date.
Return Shipping Costs
For most returns, we offer an incredibly discounted UPS or DHL shipping label program for UK, US and Canadian customers that can be purchased directly through your Avaxos account.
Original paid shipping costs for orders that do not include free shipping are deducted from your refund, store credit or exchange towards alternate products. For example, if you order includes free shipping there is no deduction; however, shipments that include express shipping will be charged a fee.
International customers and those outside UK, Canada and the continuous United States are responsible for all shipping costs, and your original shipping is non-refundable and will be deducted from any refund or credit issued.
Missing a Package or Never Received Your Order?
If your tracking information shows that your package was delivered but you cannot find it, please do the following within 36 hours of the expected, stated delivery:
-
- Verify the shipping address on the order is where you have been looking for the package.
-
- Look for a notice of attempted delivery.
-
- Look around the delivery location for your package.
-
- See if someone else such as a neighbor or co-worker has accepted the delivery.
-
- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail or packages.
For more information visit our Returns, Refunds & Exchanges page.
Overall a good PC for the money. Good bargain for what you get considering how hard it is to find a gpu at msrp right now. PSU was actually a better one than the spec sheet listed.
High performance build, well worth it: everything works perfectly as it should, graphics are amazing and runs very smoothly
Great buy.
Works like it should.
Loving it so far!
Currently you really can’t find the gpu for a decent price and you get a good starting point build with this pc.
This pc is the most powerful I’ve owned. This This handles gaming very well. I also run various editing and 3d animation software. It stays relatively quite considering everything I’m throwing at it.
good gaming pc, very fast, great graphics card very quiet even while gaming
Prebuilts rise
Pretty good PC, runs smooth no problems. Way things are looking prebuilts are the only way to get a good gpu. No complaints.
Right out of the box the PC ran perfectly fine and took very little effort to get set up. Paid extra for shipping and got it in 3 days (Local delivery took an extra day). Would highly recommend this computer for someone not trying to wait to find parts.
Solid PC, does everything I want it to do, it’s been a week and I haven’t had any issues with it. Was worth the money and is a good way to get an rtx 3000 card in a working computer.
Easy to set up.
Looks nice.
Video Card kicks. Plays all my games at highest settings. 16GB of memory is more than enough to play the games I want.1TB m.2 nvme ssd has plenty of storage space and it boots quickly
No issues as of yet my buddy has been gaming for almost a month with no issues.
I would recommend to some one that wants a higher end starter PC.
Amazing worked like a champ right out of box.
I recommend this product and would buy again
Worked out of the box, excellent performance, good upgrade options
Ready to play. Been streaming demanding games on 1080 60fps high texture with no problems whatsoever. Beautiful design and well put together.
Was hesitant about pre builts but would recommend this to anyone wanting a good gaming pc. It came lightning fast in perfect condition
Ultra fast
High FPS for 90% of games.
Excellent for coding. It loads Visual Studio instantly.
Great prebuilt, I was planning on building my own pc but with the shortages I went with a prebuilt and this is exactly what I wanted. Runs perfectly, shipped on time, and all around great pc.
Performance out of the box has been perfect for me so far, no issues to speak of. I usually have a performance overlay open and I’ve yet to see any real amount of stress put on the CPU or GPU, temperatures for both staying between 50-60 even during extended gaming sessions. I don’t use ultra settings for anything, but for my mid to mid-high graphics settings it performs extremely well.
I’ve been wholly satisfied to this point and have had no issues at all. I’ll likely use it exclusively for gaming and regular internet stuff, but it’s eaten everything I’ve thrown at it without any fuss or signs of stress.