How to Return an Item
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- Print the return authorization and shipping-label
Request return authorization online or give us a call. You’ll then be able to print the return shipping label and authorization.
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- Prepare your package
Carefully package the items in a shipping box with the return authorization and attach the return-shipping label.
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- Ship your package
Take the package to any UPS, USPS or DHL drop-off location and you’re done.
60-Day Returns
You may return or exchange a complete, new product for any reason within 60 days. Defective products are covered by exchange only. Additional exclusions apply.
Product Warranties
Products sold on Avaxos are generally covered by both Avaxos’s return policy and the product manufacturer’s warranty. Details are listed under the Warranty tab on each item’s product page:
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- The item’s Avaxos return policy is listed under Return Policies.
- The manufacturer warranty is listed under Warranty.
Backorders cancellation/return policy
Orders containing both backorder and in-stock items may have the backordered items canceled at the customer’s request. Backorder cancellations and/or modifications must be requested no later than seven business days prior to their release date. Cancelling backordered items may result in a 15% cancellation fee. Refunds, minus the cancellation fee, are issued through the original payment method.
In some circumstances, you can be charged a restocking fee when an item is returned. These circumstances include when an item is returned outside of Avaxos’s return policy or in used, damaged, defective, or materially different condition. Items returned in original condition and within our policy guidelines cannot be charged a restocking fee. We are not required to accept returns beyond the return window. However, if we do, you can also be charged a restocking fee.
A restocking fee is a percentage of the item’s price, depending on the type of item and its condition upon return (item price does not include shipping costs). Only returned items are eligible for a restocking fee. The refund workflow will help you calculate the restocking fee for eligible items, and deduct it from the refund you issue to your customer based on the guidelines outlined in the table below.
Important Details and Exclusions
Refund or exchange option: You may choose an exchange or a refund for the returned product.
Refund method: Refunds are issued to the same credit card, debit card, PayPal, gift certificate, store credit account, digital currency wallet or other form of payment used on your original transaction. Only money orders are non-refundable and instead are issued as store credit upon return.
Non-refundable exclusions include select products such as those noted as non-refundable in the product description, pre-cut wire, all software, downloads or digital content, installation labor, and special order or made-to-order products (e.g. vehicle alternators).
Products must be new and show no signs of use or installation or Avaxos will refuse the return or charge a restocking fee. Examples of conditions that will lead to refused returns or a restocking fee include:
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- Any sign of use – including installation, scratches, or other signs of use such as physical marking, screw holes, ect.
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- Tags, stickers and other manufacturer labels that have been removed or tampered with.
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- The product is missing parts or the original product packaging has been damaged or tampered with.
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- The product has a different serial number than the one Avaxos shipped.
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- Physical damage from drops, liquid, mishandling, ect.
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- Any returned product that was damaged due to improper packaging.
Bonus products, promotional bundles, free accessories, loyalty points and gift cards or other products that are not returned, but were included in a promotion with the product returned, will be deducted their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.
Damaged product and/or shipping box due to shipping: You have 10 calendar days from your delivery date to notify Avaxos of any damage that occurred during shipment.
When will I get my refund or replacement? After we receive your product, we normally process your exchange or refund within three business days. Some products require additional testing or evaluation.
How will I know if you’ve received my return? We will email you a Return Received notice detailing that your return has been received. An additional email will be sent following the completion of the return process.
Defective Products
A defective product is covered through an exchange of the same product within our return period. If the product is discontinued, you will be eligible for non-refundable store credit towards another product. After 60 days a defective product is covered under warranty coverage as stated above. Any product missing manufacturer packaging, accessories or parts (including those promotional in nature) will be exchanged only for the same product with the aforementioned packaging, accessories and parts not being included upon the exchange (we exchange exactly what you send us). In the event a product is returned missing accessories and/or packaging, and the product is not in stock for exchange, we will send the product for warranty repair, regardless of the purchase date.
Return Shipping Costs
For most returns, we offer an incredibly discounted UPS or DHL shipping label program for UK, US and Canadian customers that can be purchased directly through your Avaxos account.
Original paid shipping costs for orders that do not include free shipping are deducted from your refund, store credit or exchange towards alternate products. For example, if you order includes free shipping there is no deduction; however, shipments that include express shipping will be charged a fee.
International customers and those outside UK, Canada and the continuous United States are responsible for all shipping costs, and your original shipping is non-refundable and will be deducted from any refund or credit issued.
Missing a Package or Never Received Your Order?
If your tracking information shows that your package was delivered but you cannot find it, please do the following within 36 hours of the expected, stated delivery:
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- Verify the shipping address on the order is where you have been looking for the package.
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- Look for a notice of attempted delivery.
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- Look around the delivery location for your package.
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- See if someone else such as a neighbor or co-worker has accepted the delivery.
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- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail or packages.
For more information visit our Returns, Refunds & Exchanges page.
I got this for the 3060 Graphics Card expecting the rest of the PC to be OK and was going to gut it and rebuild with a new case, more memory etc.. However once I started the system up and started testing it, that changed.
I literally could not be happier. Im running everything on max settings pushing ridiculous FPS numbers. For the price I paid this feels unreal. Not to mention it looks absolutely amazing. My setup is finally complete thanks to this beast. 5/5
Very easy for a first time pc user as myself, I would recommend it. I don’t review anything ever but I enjoy it so much that I had to leave a review.
Initially I thought the gpu was running quite hot at 78°C after running its first couple hours playing some games on ultra graphics. After a couple days of trouble shooting windows reminded me I should download Nvidia control panel. I adjusted some settings, set up my monitor for HD native resolution (I thought my games looked good before) adjusted a couple more settings that were mostly preference. Slayed some threads in some games for a couple hours on ultra and checked my Temps, to my surprise everything was running perfect, the gpu to my surprise was an amazing 54°C which I was NOT expecting. Flawless gaming now, best experience I’ve had on a pc since I fell in love with pc gaming as a kid.
Came exactly as advertised, setup was seamless, runs amazingly well, better than I anticipated, BANG for buck
Quiet, Looks great, Started right up, all drivers installed, Quality parts
Works exceptionally well, customer service was easy to work with and overall left a pleasant experience.
Received PC quick. Set was easy. Great PC for the price.
Highly Recommend to anyone looking for a 3060 setup. I have a higher end box that my son and I play on mostly that I built myself with all high end items, that one sits in the play room where this one is in my office and serves multiple purposes and I can play when my son is hogging the other. Obviously this was never expected to beat that machine, but I am pleasantly surprised all around with the performance and setup of this machine.
I’m a first time PC buyer, knew I wanted a decent strong computer to run most FPS games that I enjoy, I was a bit skeptical buying a prebuilt but after testing it out for the weekend I can say that I have been introduced to a whole new world and I will never go back to being a console warrior. I’m glad this pc came all set up so it was a basic plug n play setup.
Easy to setup and start using within minutes.Fast PC, capable of playing most games on high settings @ 144FPS. Packaged very well, including protective packaging for the outside case and inside components of PC
Great PC, strong enough to play most games at 2K Ultra Settings and still get way over 100 FPS. Siege at 244FPS. Good for VR too.
The pc itself is pretty good and in my time using it i haven’t had any problems playing my favorite games. I didn’t do a deep dive to see if there was any bloatware but i don’t believe i saw any programs that i wouldnt use. I would suggest changing the ram to suit your needs. If your looking for a prebuilt that’s a decent price in the disaster of gpu prices and availability, i would suggest this pc for you.
This is a true honey of a system in these times of unavailable video cards. It has excellent components and it arrived in perfect condition and it started on the first push of the power button. The case may be a problem but if its the only one then give ABS my highest recommendation
I Really recommend this PC for the price and for the components you get for!
If you need an RTX 30s card and don’t want to build one yourself due to a variety of reasons. This is a good deal. Just remember to check that all the parts can last you a long time and replace the cheaper components when you get the chance to.
Price to performance it was worth every penny in this inflated gpu market.
Love the computer its everything and then some, going from a ps4 pro to this computer is amazing. I run anywhere from 130-150fps constant in Warzone no issues. Fortnite dont exactly remember but its a lot higher.
This build is fantastic, The parts marry together beautifully, the case is fantastic quality and they have sealed the case impressively to dampen sound to the point that the system is silent from a foot away (something I did not expect at all).
I waited a week before i put my review in, just incase i didnt like it and decided to return it. Overall i haven’t had a bad experience with this pc yet.
For both work and play – It plays every game I’ve touched seamlessly as well as allows me to work from home, using editing softwar
I am extremely pleased with this setup. Great components for the price including the “extras” that I thought/expected would not be that great such as the keyboard and mouse, pleasantly surprised. Worked out of the box and I was up and running quickly.
Everything worked out of the box.Components were all picked with quality in mind.Fans look beautiful, wiring and cable management were acceptable. Chasis is big and well-built, with lots of room for expandability.
I would highly recommend this build there’s a lot of room in the case for upgrades and the build is solid functional fresh from the box this is a great way to introduce yourself to the pc master race with a super powerful build at an amazing price.
The 3060 and I7 are very powerful I can run ultra settings on New world with 100+ frames and the graphics card sits around 64 degrees Celsius. Very powerful pc and great well functioning build. capture card is a huge bonus, you will not find a better deal at this quality and performance level
I’d totally recommend this as a budget friendly gaming rig. It’s preformed well with everything I’ve tried on it. Gaming, Video and Pro Audio with little to no issues. Great deal for the money.
Strong enough to play anything in high settings 2K resolution. The 1TB NVME is also crazy fast.
I’d highly recommend, after tons of research this is where I landed. This was my first pc, using it for gaming and mining, and it’s done great with both! I have maxed out framerates in every game I’ve played.