How to Return an Item
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- Print the return authorization and shipping-label
Request return authorization online or give us a call. You’ll then be able to print the return shipping label and authorization.
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- Prepare your package
Carefully package the items in a shipping box with the return authorization and attach the return-shipping label.
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- Ship your package
Take the package to any UPS, USPS or DHL drop-off location and you’re done.
60-Day Returns
You may return or exchange a complete, new product for any reason within 60 days. Defective products are covered by exchange only. Additional exclusions apply.
Product Warranties
Products sold on Avaxos are generally covered by both Avaxos’s return policy and the product manufacturer’s warranty. Details are listed under the Warranty tab on each item’s product page:
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- The item’s Avaxos return policy is listed under Return Policies.
- The manufacturer warranty is listed under Warranty.
Backorders cancellation/return policy
Orders containing both backorder and in-stock items may have the backordered items canceled at the customer’s request. Backorder cancellations and/or modifications must be requested no later than seven business days prior to their release date. Cancelling backordered items may result in a 15% cancellation fee. Refunds, minus the cancellation fee, are issued through the original payment method.
In some circumstances, you can be charged a restocking fee when an item is returned. These circumstances include when an item is returned outside of Avaxos’s return policy or in used, damaged, defective, or materially different condition. Items returned in original condition and within our policy guidelines cannot be charged a restocking fee. We are not required to accept returns beyond the return window. However, if we do, you can also be charged a restocking fee.
A restocking fee is a percentage of the item’s price, depending on the type of item and its condition upon return (item price does not include shipping costs). Only returned items are eligible for a restocking fee. The refund workflow will help you calculate the restocking fee for eligible items, and deduct it from the refund you issue to your customer based on the guidelines outlined in the table below.
Important Details and Exclusions
Refund or exchange option: You may choose an exchange or a refund for the returned product.
Refund method: Refunds are issued to the same credit card, debit card, PayPal, gift certificate, store credit account, digital currency wallet or other form of payment used on your original transaction. Only money orders are non-refundable and instead are issued as store credit upon return.
Non-refundable exclusions include select products such as those noted as non-refundable in the product description, pre-cut wire, all software, downloads or digital content, installation labor, and special order or made-to-order products (e.g. vehicle alternators).
Products must be new and show no signs of use or installation or Avaxos will refuse the return or charge a restocking fee. Examples of conditions that will lead to refused returns or a restocking fee include:
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- Any sign of use – including installation, scratches, or other signs of use such as physical marking, screw holes, ect.
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- Tags, stickers and other manufacturer labels that have been removed or tampered with.
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- The product is missing parts or the original product packaging has been damaged or tampered with.
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- The product has a different serial number than the one Avaxos shipped.
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- Physical damage from drops, liquid, mishandling, ect.
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- Any returned product that was damaged due to improper packaging.
Bonus products, promotional bundles, free accessories, loyalty points and gift cards or other products that are not returned, but were included in a promotion with the product returned, will be deducted their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.
Damaged product and/or shipping box due to shipping: You have 10 calendar days from your delivery date to notify Avaxos of any damage that occurred during shipment.
When will I get my refund or replacement? After we receive your product, we normally process your exchange or refund within three business days. Some products require additional testing or evaluation.
How will I know if you’ve received my return? We will email you a Return Received notice detailing that your return has been received. An additional email will be sent following the completion of the return process.
Defective Products
A defective product is covered through an exchange of the same product within our return period. If the product is discontinued, you will be eligible for non-refundable store credit towards another product. After 60 days a defective product is covered under warranty coverage as stated above. Any product missing manufacturer packaging, accessories or parts (including those promotional in nature) will be exchanged only for the same product with the aforementioned packaging, accessories and parts not being included upon the exchange (we exchange exactly what you send us). In the event a product is returned missing accessories and/or packaging, and the product is not in stock for exchange, we will send the product for warranty repair, regardless of the purchase date.
Return Shipping Costs
For most returns, we offer an incredibly discounted UPS or DHL shipping label program for UK, US and Canadian customers that can be purchased directly through your Avaxos account.
Original paid shipping costs for orders that do not include free shipping are deducted from your refund, store credit or exchange towards alternate products. For example, if you order includes free shipping there is no deduction; however, shipments that include express shipping will be charged a fee.
International customers and those outside UK, Canada and the continuous United States are responsible for all shipping costs, and your original shipping is non-refundable and will be deducted from any refund or credit issued.
Missing a Package or Never Received Your Order?
If your tracking information shows that your package was delivered but you cannot find it, please do the following within 36 hours of the expected, stated delivery:
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- Verify the shipping address on the order is where you have been looking for the package.
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- Look for a notice of attempted delivery.
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- Look around the delivery location for your package.
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- See if someone else such as a neighbor or co-worker has accepted the delivery.
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- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail or packages.
For more information visit our Returns, Refunds & Exchanges page.
This thing has been amazing so far! Serious performance boost, gpu, fps and much more!
The card works as s beast and run games on ultra settings great.
This thing is awesome and plays all games at highest setting
This card like to have a great energy consomation but who care about it.
Great 4k performance Read before DOA is said about this product
Pros: -easy to install
-great picture quality
-liked the software ease to use
Cons: -heavy
Overall Review: -Initially I thought it was DOA but you need to run the drivers and download the drivers when the GPU is not installed. Once downloaded it is a breeze to work with.
Fast and efficient. Great run, Thank you.
I found myself taking my games to the next level, cranking them up as high as they go on 1920×1200, with no performance dips.
Pros: Good card, performs as expected.
Keep in mind that if the card goes 72 Celcius and higher you will see game crashes, etc.
I have it running on OC mode at 1746 Mhz.
Cons: I set it to automatically spin, because when it starts from no fan configuration to on, the fans sound like something is scrapping inside upon starting. But when fans spin constantly it’s very quiet.
Overall Review: 1080 performance for 1070ti price. Sounds good to me.
Great Card for Great Price
Pros: – Works amazing
– OC to +200 clock and +200 memory with MSI afterburner.
Cons: – none
Overall Review: – Lots of review stating this GPU runs hot. I think people just uses stock fan setting and it only turns on at certain temp. I used MSI afterburner to set fans at 65% and keeps the GPU running cool at 45-50C during gaming sessions and 24C on idle.
Very fast.
Very awesome very fast! Quick communication too. 10 out of 10
Fast customer service, faster carry. Recommended.
Great peformance/price Ratio.
-The power is almost on par with a GTX1080, but for 100-150$ less. I can play my games in 1440p no problem. Destiny 2 averages 100fps on high settings and BF1 is around 80-90fps, depending on the map, on Ultra.
– Power consumption is nice. Works well with my 550W Power Supply.
– I love how Nvidia makes it painless to update to the latest drivers.
Amazing card
Pros: -This card is an absolute beast and can run pretty much any game in ultra you throw at it
-It’s really silent I absolutely don’t hear anything after 4 hours sessions
Cons: -Sometimes when I reboot the computer it takes some times for the graphics card to show th desktop and it boots for a long time but it doesn’t always do that so it may be a problem on my side.
great buy
Pros: Super quiet easy to install. Works great for 4K gaming. Setting almost maxed without overclocking and seems to do just fine. Temp never exceeds 70c.
Cons: One problem is that I noticed only one fan working when needed to cool down.
Overall Review: I would still recommend this card.
Not Worth the Extra Money
Pros: Runs all games as well as a normal 1070.
Cons: The extra CUDA cores don’t make a difference because the memory bus gets saturated and is unable to take advantage of the extra cores.
Overall Review: I have to admire NVIDA for creating a market for a top end 1070 that performs the same as a normal 1070.
Good
Pros: quiet, good performance, i bought it when discount so good price too
Cons: Cerberus is three-heads dog but it has only two pans! hmm it’s all good
Overall Review: it’s fine vga
Card runs WAY too hot on load
Pros: Card is rather nice looking. Works pretty well.
Cons: Why aren’t there three fans? It’s called Cerberus. Come on Asus. Maybe if you went for three fans the card wouldn’t run so hot.
Way too hot at minimum load.
Overall Review: I wouldn’t recommend this because of the heating issues.
Really great professional service
Really great professional service, would highly recommend.