How to Return an Item
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- Print the return authorization and shipping-label
Request return authorization online or give us a call. You’ll then be able to print the return shipping label and authorization.
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- Prepare your package
Carefully package the items in a shipping box with the return authorization and attach the return-shipping label.
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- Ship your package
Take the package to any UPS, USPS or DHL drop-off location and you’re done.
60-Day Returns
You may return or exchange a complete, new product for any reason within 60 days. Defective products are covered by exchange only. Additional exclusions apply.
Product Warranties
Products sold on Avaxos are generally covered by both Avaxos’s return policy and the product manufacturer’s warranty. Details are listed under the Warranty tab on each item’s product page:
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- The item’s Avaxos return policy is listed under Return Policies.
- The manufacturer warranty is listed under Warranty.
Backorders cancellation/return policy
Orders containing both backorder and in-stock items may have the backordered items canceled at the customer’s request. Backorder cancellations and/or modifications must be requested no later than seven business days prior to their release date. Cancelling backordered items may result in a 15% cancellation fee. Refunds, minus the cancellation fee, are issued through the original payment method.
In some circumstances, you can be charged a restocking fee when an item is returned. These circumstances include when an item is returned outside of Avaxos’s return policy or in used, damaged, defective, or materially different condition. Items returned in original condition and within our policy guidelines cannot be charged a restocking fee. We are not required to accept returns beyond the return window. However, if we do, you can also be charged a restocking fee.
A restocking fee is a percentage of the item’s price, depending on the type of item and its condition upon return (item price does not include shipping costs). Only returned items are eligible for a restocking fee. The refund workflow will help you calculate the restocking fee for eligible items, and deduct it from the refund you issue to your customer based on the guidelines outlined in the table below.
Important Details and Exclusions
Refund or exchange option: You may choose an exchange or a refund for the returned product.
Refund method: Refunds are issued to the same credit card, debit card, PayPal, gift certificate, store credit account, digital currency wallet or other form of payment used on your original transaction. Only money orders are non-refundable and instead are issued as store credit upon return.
Non-refundable exclusions include select products such as those noted as non-refundable in the product description, pre-cut wire, all software, downloads or digital content, installation labor, and special order or made-to-order products (e.g. vehicle alternators).
Products must be new and show no signs of use or installation or Avaxos will refuse the return or charge a restocking fee. Examples of conditions that will lead to refused returns or a restocking fee include:
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- Any sign of use – including installation, scratches, or other signs of use such as physical marking, screw holes, ect.
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- Tags, stickers and other manufacturer labels that have been removed or tampered with.
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- The product is missing parts or the original product packaging has been damaged or tampered with.
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- The product has a different serial number than the one Avaxos shipped.
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- Physical damage from drops, liquid, mishandling, ect.
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- Any returned product that was damaged due to improper packaging.
Bonus products, promotional bundles, free accessories, loyalty points and gift cards or other products that are not returned, but were included in a promotion with the product returned, will be deducted their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.
Damaged product and/or shipping box due to shipping: You have 10 calendar days from your delivery date to notify Avaxos of any damage that occurred during shipment.
When will I get my refund or replacement? After we receive your product, we normally process your exchange or refund within three business days. Some products require additional testing or evaluation.
How will I know if you’ve received my return? We will email you a Return Received notice detailing that your return has been received. An additional email will be sent following the completion of the return process.
Defective Products
A defective product is covered through an exchange of the same product within our return period. If the product is discontinued, you will be eligible for non-refundable store credit towards another product. After 60 days a defective product is covered under warranty coverage as stated above. Any product missing manufacturer packaging, accessories or parts (including those promotional in nature) will be exchanged only for the same product with the aforementioned packaging, accessories and parts not being included upon the exchange (we exchange exactly what you send us). In the event a product is returned missing accessories and/or packaging, and the product is not in stock for exchange, we will send the product for warranty repair, regardless of the purchase date.
Return Shipping Costs
For most returns, we offer an incredibly discounted UPS or DHL shipping label program for UK, US and Canadian customers that can be purchased directly through your Avaxos account.
Original paid shipping costs for orders that do not include free shipping are deducted from your refund, store credit or exchange towards alternate products. For example, if you order includes free shipping there is no deduction; however, shipments that include express shipping will be charged a fee.
International customers and those outside UK, Canada and the continuous United States are responsible for all shipping costs, and your original shipping is non-refundable and will be deducted from any refund or credit issued.
Missing a Package or Never Received Your Order?
If your tracking information shows that your package was delivered but you cannot find it, please do the following within 36 hours of the expected, stated delivery:
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- Verify the shipping address on the order is where you have been looking for the package.
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- Look for a notice of attempted delivery.
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- Look around the delivery location for your package.
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- See if someone else such as a neighbor or co-worker has accepted the delivery.
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- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail or packages.
For more information visit our Returns, Refunds & Exchanges page.
Purchased for my first PC build. It runs all of my games on max settings and works great with my i5
Fast delivery!!!
thnks a lot!!!
Very quiet card when you want it to be. You can raise the fan speeds manually or automatically if you want.
Recommended for anyone
So far nothing wrong with it.
Overall Review: If it meets your needs, its a good cooler. Sustained 100% cpu utilization (an i5-9600 6 core cpu – not overclocked) does not go much above 40 deg. C. A little effort is need to install due to routing cooling tubes but it fits in a micro-ATX mini-tower case.
Good gpu
Pros: Works like a champ
Cons: None
Overall Review: Bought this because I had bought a rx580 and it was crashing my system I was worried it was de psu but it turned out to be de gpu. This gpu works great.
-Amazing powers through everything i throw at it.
-Overclocked version
-High video memory
Good gpu
Pros: Works like a champ
Cons: None
Overall Review: Bought this because I had bought a rx580 and it was crashing my system I was worried it was de psu but it turned out to be de gpu. This gpu works great.
This Card is a Beast. If you are looking for cheep choice, this card just well exceeded your expectations. I’m just lost for words at how fast it is.
Very fast GPU, runs all current games very well at 1920×1200. Cool running card, idle temps with default fan speed are around 42º C. I run the fans at 70% while playing games and temps can get up to 70º C, which is a little high but nothing to worry about.
Pros: works fine no really problems
Cons: you have to buy the exact motherboard if you want to run it with no problems at all.
I bought a gigabyte motherboard and it install just fine but i had to mess with the CPU settings on the boot up menu just so the little red little on the motherboard can go away as well as run smoothly.
So far nothing wrong with it.
Overall Review: If it meets your needs, its a good cooler. Sustained 100% cpu utilization (an i5-9600 6 core cpu – not overclocked) does not go much above 40 deg. C. A little effort is need to install due to routing cooling tubes but it fits in a micro-ATX mini-tower case.
I’ve had this card for few months now and I have to say, it’s the best graphics card I’ve ever owned. For the overwhelming majority of games I’ve played
Easy, affordable, fast.
Great prices, excellent communication, nice packaging, ships in a hurry!
Working with no issues.
Pros: Easy to set up
Cons: Lighting can’t be changed, but not really a con.
Overall Review: Not the top tier graphics card, but still can play games like Fortnite and Overwatch.
Card does what I expected.
Pros: Excellent card for most mid-level games. Runs cool, uses little room. I’m using this in my backup machine which consist of an Asus B550-F MB, Ryzen 7 3700x, 32/gb of RAM, EVO/970 SSD
Cons: None
Overall Review: Yes, recommend
This is a wonderful card for gamers on a budget.
Pros: This is a wonderful card for gamers on a budget, with performance falling between the 1060 and the 1070. Far more than adequate to play any titles I’ve thrown at it, including the latest Tombraider game. It doesn’t have the 20-series ray tracing, of course, but just how much is that extra bit of eye candy worth to you?
To me, games are drop dead gorgeous nowadays without it; I started gaming in the DOOM and Quake (1) days.
Overall Review: Highly recommended if you want a QUALITY product with ball-bearing fans.
look nice
Pros: elegant RGB
Cons: plastic back plate
Overall Review: if u have a mid case go for it
Great FPS at Great Price!!
Pros: Looks Great
Paired with Ryzen 3 3100, this runs circles around a 1050Ti
Warzone @112 FPS
Flight Simulator 2020 @ 37FPS
Runs quiet and cool. Running Warzone, max temp is 78, and fan never runs above 30%.
Cons: A second HDMI out would be nice for running dual monitors.
Small accent light sticks out in my white and blue lit case, would like to disable or change color.
Overall Review: After 90 days of use, and mild overclocking, I can honestly say that this GPU is a great value. No, it doesn’t support RayTracing, but it’s not much slower than a RTX 2050, but at half the price. I would not call this an entry level card by any means, as it’s capable of moderate OC, gives great performance at 1080p, and is VR ready.
Great service.
Friendly and helpful people, helped me the same day I ordered!
Excellent service, delivered on time with quick turnarounds.
I think this was a great upgrade to extend the life of my current computer for a couple of years at a reasonable price.
The only problem is that this is a wide (2.7 slots) card which means I can’t even see the slot latch if I ever want to remove it.
Great GPU
Pros: Not power hungry and great price/performance
Overall Review: Great deal
Pros: Easy to install. Downloaded drivers from ASUS website and was ready to go in about an 1/2 hour.
Cons: None
Overall Review: Put this card in and no more problems. I should have purchased a card with Nvidia Geforce instead of the other one in the first place.
Perfect
Pros: Everything I thought
Cons: Na
Overall Review: Good product
Pros: works fine no really problems
Cons: you have to buy the exact motherboard if you want to run it with no problems at all I bought a gigabyte motherboard and it install just fine but i had to mess with the CPU settings on the boot up menu just so the little red little on the motherboard can go away as well as run smoothly
Overall Review: Pretty good for the 2nd best