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The most common problem with shopping online is receiving the delivery. We want our customers to enjoy their shopping experience and we are pleased to offer a range of delivery services to suit their personal needs.

Note, delivery services are subject to availability in your area, extenuating circumstances and our usual terms and conditions apply. If you are unsure, contact our customer service team who will be pleased to help you.

Avaxos ships orders from our warehouse location. On occasion orders will be fulfilled directly by the manufacturer or distributor in order to reduce the shipping time. The shipping times below refer to items labeled with an availability of In Stock.

US & CANADA DELIVERY OPTION

The shipping methods listed above are for residential and commercial destinations within the continuous United States. Avaxos primarily uses UPS to ship orders. To provide the most affordable rates, small items shipped via UPS 3 Day Freight® or USPS Flat Rate Shipping by will be delivered through a joint effort by UPS and USPS.

The shipping fee for each order is based on the package weight, destination, and shipping method. For the most accurate shipping information, use the “Get Shipping Quote” link on the product pages or in your shopping cart.

Once an order has been shipped, we send our customers an email with the tracking number for the order. Click on the tracking link in the email to follow the location of the package on the carrier’s website.

UK & IRELAND DELIVERY OPTIONS

We are glad to offer shipping to our British and Irish customers via UPS. Shipments over 150 pounds will be delivered via UPS® Air Freight Premium Direct.

To view the shipping amount for a product, simply add it to your shopping cart and then enter your postal code in the Calculate Shipping area on the shopping cart page.

Once an order has been shipped, we send our customers an email with the tracking number for the order. Click on the tracking link in the email to follow the location of the package on the carrier’s website.

INTERNATIONAL DELIVERY OPTIONS

At Avaxos we are glad to ship to most countries! The shipping fee for your order is based on its weight and destination, as well as the shipping method selected. Please therefore use the “Get Shipping Quote” link on product pages or in your shopping cart to view the available shipping methods and rates for your order.

Once an order has been shipped we send our customers an email with the tracking number for the order. Click on the tracking link in the email to follow the location of the package on the carrier’s website.

AMAZON HUB & Avaxos WAREHOUSE PICKUP

The Avaxos customer experience today is primarily a “buy online, pick up in store” model that offers fast, safe and convenient pickup for millions of items. Instead of having a package delivered to your home or business address, you can select a warehouse location and pick up your package at a time that’s convenient for you.

The Amazon Hub delivery option allows you to choose an Amazon Hub location as a shipping destination for your Avaxos.com orders.

Instead of having a package delivered to your home or business address, you can select a Pickup Point location and pick up your package at a time that’s convenient for you during their business hours. During checkout you’ll see the option to search for an Amazon Hub location if all the items of your order are eligible.

Once your parcel is delivered to the pickup location you’ll receive an e-mail notification with your pickup instructions. Depending on the pickup location, you may need a pickup code, identification and/or a signature to retrieve your parcel. If your parcel requires a pickup code, this will also be available under the tracking information for your order.

CUSTOMS, DUTIES & TAXES

Within the United States, Avaxos.com charges tax on orders shipping to a number of states where Avaxos is required to collect tax. Remember, even if Avaxos does not collect state sales tax, you are required to pay it when you file your state taxes.

When ordering products from Avaxos.com for delivery from outside of your jurisdiction, you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Contact your local customs office for further information. Additionally, please note that when ordering from Avaxos.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

(!) Please note that if you pay for the order with Digital currency (cryptocurrency), you are exempt from paying taxes in the United States and all around the world.

For more information visit our Shipping & Pickup.

We take all sorts of cards and payment methods, including these:

We accept a variety of payment methods, including most major credit cards and popular forms of payment. Accepted payment methods may vary based on country and type of order.

• • Avaxos accepts VISA, MasterCard, American Express, Discover, Diners Club and JCB. Your credit card is charged only at the time of the actual shipment of item(s). However, there might be a temporary hold on the funds until the time of actual shipment. If paying by Debit or Check Card, the funds are authorized as soon as the order is placed, which may affect the availability of funds in the account.

• • You may have heard that we are now accepting Dogecoin, but did you know that we also accept Litecoin, Binance coin, Ethereum, Bitcoin, and other cryptocurrencies? In fact, we’ve been accepting digital currencies since 2018, when we were the first major retailer to accept Bitcoin as a payment option.

• • Bitcoin is an experimental, decentralized (not controlled by any organization or government) digital currency and peer-to-peer payment network that is powered by its users. Bitcoin is like cash for the Internet.

Detailed payment instructions are available at the time of checkout. Orders are shipped when the payments have cleared.

If you have any questions please do not hesitate to contact us.

For more information visit our Payment types page.

How to Return an Item

• • Print the return authorization and shipping-label
    Request return authorization online or give us a call. You’ll then be able to print the return shipping label and authorization.

• • Prepare your package
    Carefully package the items in a shipping box with the return authorization and attach the return-shipping label.

• • Ship your package
    Take the package to any UPS, USPS or DHL drop-off location and you’re done.

60-Day Returns

You may return or exchange a complete, new product for any reason within 60 days. Defective products are covered by exchange only. Additional exclusions apply.

Product Warranties

Products sold on Avaxos are generally covered by both Avaxos’s return policy and the product manufacturer’s warranty. Details are listed under the Warranty tab on each item’s product page:

• • The item’s Avaxos return policy is listed under Return Policies.
  • The manufacturer warranty is listed under Warranty.

Backorders cancellation/return policy

Orders containing both backorder and in-stock items may have the backordered items canceled at the customer’s request. Backorder cancellations and/or modifications must be requested no later than seven business days prior to their release date. Cancelling backordered items may result in a 15% cancellation fee. Refunds, minus the cancellation fee, are issued through the original payment method.

In some circumstances, you can be charged a restocking fee when an item is returned. These circumstances include when an item is returned outside of Avaxos’s return policy or in used, damaged, defective, or materially different condition. Items returned in original condition and within our policy guidelines cannot be charged a restocking fee. We are not required to accept returns beyond the return window. However, if we do, you can also be charged a restocking fee.

A restocking fee is a percentage of the item’s price, depending on the type of item and its condition upon return (item price does not include shipping costs). Only returned items are eligible for a restocking fee. The refund workflow will help you calculate the restocking fee for eligible items, and deduct it from the refund you issue to your customer based on the guidelines outlined in the table below.

Important Details and Exclusions

Refund or exchange option: You may choose an exchange or a refund for the returned product.

Refund method: Refunds are issued to the same credit card, debit card, PayPal, gift certificate, store credit account, digital currency wallet or other form of payment used on your original transaction. Only money orders are non-refundable and instead are issued as store credit upon return.

Non-refundable exclusions include select products such as those noted as non-refundable in the product description, pre-cut wire, all software, downloads or digital content, installation labor, and special order or made-to-order products (e.g. vehicle alternators).

Products must be new and show no signs of use or installation or Avaxos will refuse the return or charge a restocking fee. Examples of conditions that will lead to refused returns or a restocking fee include:

• • Any sign of use – including installation, scratches, or other signs of use such as physical marking, screw holes, ect.

• • Tags, stickers and other manufacturer labels that have been removed or tampered with.

• • The product is missing parts or the original product packaging has been damaged or tampered with.

• • The product has a different serial number than the one Avaxos shipped.

• • Physical damage from drops, liquid, mishandling, ect.

• • Any returned product that was damaged due to improper packaging.

Bonus products, promotional bundles, free accessories, loyalty points and gift cards or other products that are not returned, but were included in a promotion with the product returned, will be deducted their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.

Damaged product and/or shipping box due to shipping: You have 10 calendar days from your delivery date to notify Avaxos of any damage that occurred during shipment.

When will I get my refund or replacement? After we receive your product, we normally process your exchange or refund within three business days. Some products require additional testing or evaluation.

How will I know if you’ve received my return? We will email you a Return Received notice detailing that your return has been received. An additional email will be sent following the completion of the return process.

Defective Products

A defective product is covered through an exchange of the same product within our return period. If the product is discontinued, you will be eligible for non-refundable store credit towards another product. After 60 days a defective product is covered under warranty coverage as stated above. Any product missing manufacturer packaging, accessories or parts (including those promotional in nature) will be exchanged only for the same product with the aforementioned packaging, accessories and parts not being included upon the exchange (we exchange exactly what you send us). In the event a product is returned missing accessories and/or packaging, and the product is not in stock for exchange, we will send the product for warranty repair, regardless of the purchase date.

Return Shipping Costs

For most returns, we offer an incredibly discounted UPS or DHL shipping label program for UK, US and Canadian customers that can be purchased directly through your Avaxos account.

Original paid shipping costs for orders that do not include free shipping are deducted from your refund, store credit or exchange towards alternate products. For example, if you order includes free shipping there is no deduction; however, shipments that include express shipping will be charged a fee.

International customers and those outside UK, Canada and the continuous United States are responsible for all shipping costs, and your original shipping is non-refundable and will be deducted from any refund or credit issued.

Missing a Package or Never Received Your Order?

If your tracking information shows that your package was delivered but you cannot find it, please do the following within 36 hours of the expected, stated delivery:

• • Verify the shipping address on the order is where you have been looking for the package.

• • Look for a notice of attempted delivery.

• • Look around the delivery location for your package.

• • See if someone else such as a neighbor or co-worker has accepted the delivery.

• • Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail or packages.

For more information visit our Returns, Refunds & Exchanges page.