How to Return an Item
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- Print the return authorization and shipping-label
Request return authorization online or give us a call. You’ll then be able to print the return shipping label and authorization.
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- Prepare your package
Carefully package the items in a shipping box with the return authorization and attach the return-shipping label.
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- Ship your package
Take the package to any UPS, USPS or DHL drop-off location and you’re done.
60-Day Returns
You may return or exchange a complete, new product for any reason within 60 days. Defective products are covered by exchange only. Additional exclusions apply.
Product Warranties
Products sold on Avaxos are generally covered by both Avaxos’s return policy and the product manufacturer’s warranty. Details are listed under the Warranty tab on each item’s product page:
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- The item’s Avaxos return policy is listed under Return Policies.
- The manufacturer warranty is listed under Warranty.
Backorders cancellation/return policy
Orders containing both backorder and in-stock items may have the backordered items canceled at the customer’s request. Backorder cancellations and/or modifications must be requested no later than seven business days prior to their release date. Cancelling backordered items may result in a 15% cancellation fee. Refunds, minus the cancellation fee, are issued through the original payment method.
In some circumstances, you can be charged a restocking fee when an item is returned. These circumstances include when an item is returned outside of Avaxos’s return policy or in used, damaged, defective, or materially different condition. Items returned in original condition and within our policy guidelines cannot be charged a restocking fee. We are not required to accept returns beyond the return window. However, if we do, you can also be charged a restocking fee.
A restocking fee is a percentage of the item’s price, depending on the type of item and its condition upon return (item price does not include shipping costs). Only returned items are eligible for a restocking fee. The refund workflow will help you calculate the restocking fee for eligible items, and deduct it from the refund you issue to your customer based on the guidelines outlined in the table below.
Important Details and Exclusions
Refund or exchange option: You may choose an exchange or a refund for the returned product.
Refund method: Refunds are issued to the same credit card, debit card, PayPal, gift certificate, store credit account, digital currency wallet or other form of payment used on your original transaction. Only money orders are non-refundable and instead are issued as store credit upon return.
Non-refundable exclusions include select products such as those noted as non-refundable in the product description, pre-cut wire, all software, downloads or digital content, installation labor, and special order or made-to-order products (e.g. vehicle alternators).
Products must be new and show no signs of use or installation or Avaxos will refuse the return or charge a restocking fee. Examples of conditions that will lead to refused returns or a restocking fee include:
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- Any sign of use – including installation, scratches, or other signs of use such as physical marking, screw holes, ect.
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- Tags, stickers and other manufacturer labels that have been removed or tampered with.
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- The product is missing parts or the original product packaging has been damaged or tampered with.
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- The product has a different serial number than the one Avaxos shipped.
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- Physical damage from drops, liquid, mishandling, ect.
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- Any returned product that was damaged due to improper packaging.
Bonus products, promotional bundles, free accessories, loyalty points and gift cards or other products that are not returned, but were included in a promotion with the product returned, will be deducted their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.
Damaged product and/or shipping box due to shipping: You have 10 calendar days from your delivery date to notify Avaxos of any damage that occurred during shipment.
When will I get my refund or replacement? After we receive your product, we normally process your exchange or refund within three business days. Some products require additional testing or evaluation.
How will I know if you’ve received my return? We will email you a Return Received notice detailing that your return has been received. An additional email will be sent following the completion of the return process.
Defective Products
A defective product is covered through an exchange of the same product within our return period. If the product is discontinued, you will be eligible for non-refundable store credit towards another product. After 60 days a defective product is covered under warranty coverage as stated above. Any product missing manufacturer packaging, accessories or parts (including those promotional in nature) will be exchanged only for the same product with the aforementioned packaging, accessories and parts not being included upon the exchange (we exchange exactly what you send us). In the event a product is returned missing accessories and/or packaging, and the product is not in stock for exchange, we will send the product for warranty repair, regardless of the purchase date.
Return Shipping Costs
For most returns, we offer an incredibly discounted UPS or DHL shipping label program for UK, US and Canadian customers that can be purchased directly through your Avaxos account.
Original paid shipping costs for orders that do not include free shipping are deducted from your refund, store credit or exchange towards alternate products. For example, if you order includes free shipping there is no deduction; however, shipments that include express shipping will be charged a fee.
International customers and those outside UK, Canada and the continuous United States are responsible for all shipping costs, and your original shipping is non-refundable and will be deducted from any refund or credit issued.
Missing a Package or Never Received Your Order?
If your tracking information shows that your package was delivered but you cannot find it, please do the following within 36 hours of the expected, stated delivery:
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- Verify the shipping address on the order is where you have been looking for the package.
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- Look for a notice of attempted delivery.
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- Look around the delivery location for your package.
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- See if someone else such as a neighbor or co-worker has accepted the delivery.
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- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail or packages.
For more information visit our Returns, Refunds & Exchanges page.
This card blows away everything I have ever used before. When paired with the Core i7)
Work great, run quiet, competitively priced, and have an amazing warranty
I have tried to make this card slow down.. I can not get frame lag in anything I play at all. Even playing in 3D mode. So nice.
Great service.
An incredible and super consistent service. Never fails to impress!
So far nothing but great things to say. Will revise if anything changes.
I am so glad I bought this.. WELL worth it
small and quieg
Pros: It’s physically small, easy to fit in system.
It’s quiet.
Installing drivers is a breeze
Cons: non so far
Overall Review: I’m not a gamer, but this card will play most games at a decent pace. I needed a card for my build, and this fit my budget and did what I needed. Wouldn’t hesitate to buy it again.
Prompt and excellent service, as always.
This thing runs very well and cool, along with a low amount of sound. The installation was easy as always, and it looks great. I haven’t had any problems yet, and I have not looked back.
I think if you don’t get this – then you probably will miss out.
Compared to the GTX 480 this card runs faster, cooler, quieter, and with less power consumption.
Typicle EVGA Video Card.
Pros: It’s been 2 weeks and it’s running like a charm, but not long enough for a reliability comment. Easy to install and a cheap price.
Cons: The only con comment is when you download the drivers and installs GeForce Experience software it will take you to Windows Store to download and what a mess, so go to EVGA website and download it from there and no problems.
Overall Review: Great Video Card so far.
A Good Upgrade.
Pros: Fast. Directx 12. Two fans for cooling. Not overly large.
Cons: None so far.
Overall Review: I was upgrading from a 750 GTX so you could have given me a microwave oven and called it a graphics card and it would have been better than what I had. This card allows me to play those newer games that brought my 750 GTX to it’s knees.
Great video card.
Overall Review: I would recommend this video card it does a great job keeping the FPS up where it should be. It was easy to get set up and easy to download any updates and show the current temperatures.
Great quality at this pricepoint.
Pros: I went from a EVGA 750 2gb to this, and even the most recent released games are now on max settings(in 1080p)
My computer games look awesome and super high frame rates.
Cons: It was not free.
Overall Review: I’ve been using EVGA brand cards for a long time and never had any problems with them so I keep buying them every time I want to upgrade.
It looks like I need a better monitor to actually test the power of this card, I’m only at 1080p at the moment.
Runs the games.
Overall Review: I bought this for my kids’ computer that is a bit older and has been able to run any game they’ve thrown at it.
AMAZING
Pros: – Very small but powerful
– Runs every game in high/ultra settings
– Fans are incredibly silent
Cons: None
Overall Review: BUY IT!
Solid video card
Pros: Nice and fast I don’t play video games so I am not pushing it
Cons: Lacked the right connector for my DVI cable
Overall Review: I would recommend this product.
Perfect for Plex!
Pros: Cost
Looks
Efficiency
Smaller form factor
Cons: Power connector is on the side
Overall Review: I bought this for my ubuntu plex server to use the new nvenc chips for hardware transcoding. I cannot speak to how well it does for gaming. But I can get around 20 1080p transposed and 5 4k transcodes. Plenty for me ! Don’t waste money on a p2000. Only thing is I wish the power connector was on the back not the side to help it fit in my 4U chassis. Buy this and you won’t be sorry.
Great Product, Easy Set Up, Great Tuning Software
Pros: I upgraded my graphics card from an RX 460 4GB to this for more FPS on Fortnite.
This card is plenty for the average user, I get at least 120-150 FPS on low settings.
During some parts of the game its maxed out at 240, but not during building and close quarters fights.
The card is quiet and runs cool no matter the load.
Cons: There are none.
Overall Review: Happy I bought this card, for a middle grade card, it does exactly what you need it to.
Honestly most trust worthy and best site
Great
Pros: This is a great GPU, it can run most games at 1080p max.
The 2019 champ.
Cons: This GPU was a beast back in 2019, but the 1660 Super just kills it in performance.
In 2020, the 1660 Super is a much better choice.
Overall Review: It didn’t disappoint.
Pros: Easy to install and a cheap price.
Cons: The only con comment is when you download the drivers and installs GeForce Experience software it will take you to Windows Store to download and what a mess, so go to EVGA website and download it from there and no problems.
Overall Review: Great Video Card so far.
Awesome GPU
Pros: Fast, nice metal backplate, small form factor
Cons: Fans can kinda get loud
Overall Review: Good overall GPU