How to Return an Item
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- Print the return authorization and shipping-label
Request return authorization online or give us a call. You’ll then be able to print the return shipping label and authorization.
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- Prepare your package
Carefully package the items in a shipping box with the return authorization and attach the return-shipping label.
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- Ship your package
Take the package to any UPS, USPS or DHL drop-off location and you’re done.
60-Day Returns
You may return or exchange a complete, new product for any reason within 60 days. Defective products are covered by exchange only. Additional exclusions apply.
Product Warranties
Products sold on Avaxos are generally covered by both Avaxos’s return policy and the product manufacturer’s warranty. Details are listed under the Warranty tab on each item’s product page:
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- The item’s Avaxos return policy is listed under Return Policies.
- The manufacturer warranty is listed under Warranty.
Backorders cancellation/return policy
Orders containing both backorder and in-stock items may have the backordered items canceled at the customer’s request. Backorder cancellations and/or modifications must be requested no later than seven business days prior to their release date. Cancelling backordered items may result in a 15% cancellation fee. Refunds, minus the cancellation fee, are issued through the original payment method.
In some circumstances, you can be charged a restocking fee when an item is returned. These circumstances include when an item is returned outside of Avaxos’s return policy or in used, damaged, defective, or materially different condition. Items returned in original condition and within our policy guidelines cannot be charged a restocking fee. We are not required to accept returns beyond the return window. However, if we do, you can also be charged a restocking fee.
A restocking fee is a percentage of the item’s price, depending on the type of item and its condition upon return (item price does not include shipping costs). Only returned items are eligible for a restocking fee. The refund workflow will help you calculate the restocking fee for eligible items, and deduct it from the refund you issue to your customer based on the guidelines outlined in the table below.
Important Details and Exclusions
Refund or exchange option: You may choose an exchange or a refund for the returned product.
Refund method: Refunds are issued to the same credit card, debit card, PayPal, gift certificate, store credit account, digital currency wallet or other form of payment used on your original transaction. Only money orders are non-refundable and instead are issued as store credit upon return.
Non-refundable exclusions include select products such as those noted as non-refundable in the product description, pre-cut wire, all software, downloads or digital content, installation labor, and special order or made-to-order products (e.g. vehicle alternators).
Products must be new and show no signs of use or installation or Avaxos will refuse the return or charge a restocking fee. Examples of conditions that will lead to refused returns or a restocking fee include:
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- Any sign of use – including installation, scratches, or other signs of use such as physical marking, screw holes, ect.
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- Tags, stickers and other manufacturer labels that have been removed or tampered with.
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- The product is missing parts or the original product packaging has been damaged or tampered with.
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- The product has a different serial number than the one Avaxos shipped.
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- Physical damage from drops, liquid, mishandling, ect.
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- Any returned product that was damaged due to improper packaging.
Bonus products, promotional bundles, free accessories, loyalty points and gift cards or other products that are not returned, but were included in a promotion with the product returned, will be deducted their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.
Damaged product and/or shipping box due to shipping: You have 10 calendar days from your delivery date to notify Avaxos of any damage that occurred during shipment.
When will I get my refund or replacement? After we receive your product, we normally process your exchange or refund within three business days. Some products require additional testing or evaluation.
How will I know if you’ve received my return? We will email you a Return Received notice detailing that your return has been received. An additional email will be sent following the completion of the return process.
Defective Products
A defective product is covered through an exchange of the same product within our return period. If the product is discontinued, you will be eligible for non-refundable store credit towards another product. After 60 days a defective product is covered under warranty coverage as stated above. Any product missing manufacturer packaging, accessories or parts (including those promotional in nature) will be exchanged only for the same product with the aforementioned packaging, accessories and parts not being included upon the exchange (we exchange exactly what you send us). In the event a product is returned missing accessories and/or packaging, and the product is not in stock for exchange, we will send the product for warranty repair, regardless of the purchase date.
Return Shipping Costs
For most returns, we offer an incredibly discounted UPS or DHL shipping label program for UK, US and Canadian customers that can be purchased directly through your Avaxos account.
Original paid shipping costs for orders that do not include free shipping are deducted from your refund, store credit or exchange towards alternate products. For example, if you order includes free shipping there is no deduction; however, shipments that include express shipping will be charged a fee.
International customers and those outside UK, Canada and the continuous United States are responsible for all shipping costs, and your original shipping is non-refundable and will be deducted from any refund or credit issued.
Missing a Package or Never Received Your Order?
If your tracking information shows that your package was delivered but you cannot find it, please do the following within 36 hours of the expected, stated delivery:
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- Verify the shipping address on the order is where you have been looking for the package.
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- Look for a notice of attempted delivery.
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- Look around the delivery location for your package.
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- See if someone else such as a neighbor or co-worker has accepted the delivery.
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- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail or packages.
For more information visit our Returns, Refunds & Exchanges page.
Pulses loudly under 35% fan speed
Pros: – relatively fast
– relatively cool
– looks alright if you’re into that sort of thing
Cons: – it does this pulsing between 2% and 34% fan speed that is much louder than the fan at a steady speed
okay this card is great works right out of the box is not that bad of power guzzler the tools and the drivers easy to install. works great on all games.
That’s good for everyone
Sometimes will run games at very high FPS.
Works great so far
Great purchase
Overall Review: The product came on time, and in good condition too. The box was sealed and the card was packaged safely. The instillation was easy and intuitive (granted I did my research beforehand). The GPU took my computer running games on low to medium at decent frame rates to running nearly every game smoothly on ultra without an upgrade to my Cpu or power supply and I put this into an old Alienware X51 R2.
Wao!
Overall Review: Excellent experience and A great card Running All high settings in warfare And very fast shipping. Thanks!
Great card for the money
Love it..
Pros: Despite I have a pci e x16 2.0 its backwards compatible and forward compatible to the new MB i’m getting, It keeps up what I do…
Cons: Little concerned about the air flow cooling for the heat sink it has.
Overall Review: Awesome card…
Honestly amazed, and thankful
Definition of perfection
Awesome mid-range GPU
Pros: Great price-to-preformance ratio, especially at MSRP. Probably the best card for 1080p without being more than you need, and it can run most games pretty well at 1440p as well. It isn't incredibly loud even under load, and I've had no severe issues with the card thus far. Rainbow Six Siege can hit over 200 fps at 1080p mixed Very High settings, and Skyrim Special Edition runs smoothly even with graphics-intensive ENBs at 1440p.
Card has a nice aesthetic, even without the extra RGB flair that many GPUs tend to have these days.
Best one card solution on the market period.
Card is extremely quiet, I simply don’t hear it, idle or load.
For me this is a dream card
Product was exactly as described. Their responses to my questions were very prompt and totally honest. I would not hesitate to do business with them again.
They are simply the best.
I will definitely recommend to everyone I know that is in need!
Great product, terrible software.
Pros: -Backplate is strong
-Runs all games so far on max settings over 60fps (Usually 200s for older games and 80-120 on newer games)
Cons: -MSI “Dragon Center” software is pure garbage
-Stuck on rainbow puke mode, ruining my black/white themed build
Fast, efficient and friendly service. Exactly what you want, when you want it.
Good card so far
Pros: -Backplate is strong
-Runs all games so far on max settings over 60fps (Usually 200s for older games and 80-120 on newer games)
Overall Review: I have a feeling will have to upgrade in the next few years to keep running over 60fps ultra settings for newer games but for right now it is a great card.
Great card around 300$
Pros: Worthy improvement from my rx 480
sexy grey blackplate
very power efficient
Such good value
Great value and easy to install with no issue running two monitors, twitch streaming and high/ultra settings on all my steam collection. Just make sure you have a 500w power supply to give it plenty of juice to run well.
AAA Service!
Very responsive communication, easy to deal with. No problems whatsoever. Highly recommended!
Strong card
It’s an amazing piece of hardware! I have had a pleasure installing this!
Mostly positive experience
Pros: Easy to install and get running.
Cons: Driver crash?
Overall Review: Overall this is a nice card for the price. It is a couple of generations back, but for what I am doing with it, it works just fine.
Great card, horrible heatsink
Pros: – The card can handle 1080p gaming without a hitch. Only need 60fps so it’s able to crank out well above that.
– Looks nice and isn’t huge, which is a benefit while fittin my QBX.
Cons: – Now the bad part, This card is loud. I’m guessing the heatsink is not up to the task to cool this properly.
You guys are freaking awesome. Love doing business with you. Will continue to use you guys.
Use this trust me !
Great and fast service! Will always come back !