How to Return an Item
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- Print the return authorization and shipping-label
Request return authorization online or give us a call. You’ll then be able to print the return shipping label and authorization.
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- Prepare your package
Carefully package the items in a shipping box with the return authorization and attach the return-shipping label.
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- Ship your package
Take the package to any UPS, USPS or DHL drop-off location and you’re done.
60-Day Returns
You may return or exchange a complete, new product for any reason within 60 days. Defective products are covered by exchange only. Additional exclusions apply.
Product Warranties
Products sold on Avaxos are generally covered by both Avaxos’s return policy and the product manufacturer’s warranty. Details are listed under the Warranty tab on each item’s product page:
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- The item’s Avaxos return policy is listed under Return Policies.
- The manufacturer warranty is listed under Warranty.
Backorders cancellation/return policy
Orders containing both backorder and in-stock items may have the backordered items canceled at the customer’s request. Backorder cancellations and/or modifications must be requested no later than seven business days prior to their release date. Cancelling backordered items may result in a 15% cancellation fee. Refunds, minus the cancellation fee, are issued through the original payment method.
In some circumstances, you can be charged a restocking fee when an item is returned. These circumstances include when an item is returned outside of Avaxos’s return policy or in used, damaged, defective, or materially different condition. Items returned in original condition and within our policy guidelines cannot be charged a restocking fee. We are not required to accept returns beyond the return window. However, if we do, you can also be charged a restocking fee.
A restocking fee is a percentage of the item’s price, depending on the type of item and its condition upon return (item price does not include shipping costs). Only returned items are eligible for a restocking fee. The refund workflow will help you calculate the restocking fee for eligible items, and deduct it from the refund you issue to your customer based on the guidelines outlined in the table below.
Important Details and Exclusions
Refund or exchange option: You may choose an exchange or a refund for the returned product.
Refund method: Refunds are issued to the same credit card, debit card, PayPal, gift certificate, store credit account, digital currency wallet or other form of payment used on your original transaction. Only money orders are non-refundable and instead are issued as store credit upon return.
Non-refundable exclusions include select products such as those noted as non-refundable in the product description, pre-cut wire, all software, downloads or digital content, installation labor, and special order or made-to-order products (e.g. vehicle alternators).
Products must be new and show no signs of use or installation or Avaxos will refuse the return or charge a restocking fee. Examples of conditions that will lead to refused returns or a restocking fee include:
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- Any sign of use – including installation, scratches, or other signs of use such as physical marking, screw holes, ect.
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- Tags, stickers and other manufacturer labels that have been removed or tampered with.
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- The product is missing parts or the original product packaging has been damaged or tampered with.
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- The product has a different serial number than the one Avaxos shipped.
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- Physical damage from drops, liquid, mishandling, ect.
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- Any returned product that was damaged due to improper packaging.
Bonus products, promotional bundles, free accessories, loyalty points and gift cards or other products that are not returned, but were included in a promotion with the product returned, will be deducted their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.
Damaged product and/or shipping box due to shipping: You have 10 calendar days from your delivery date to notify Avaxos of any damage that occurred during shipment.
When will I get my refund or replacement? After we receive your product, we normally process your exchange or refund within three business days. Some products require additional testing or evaluation.
How will I know if you’ve received my return? We will email you a Return Received notice detailing that your return has been received. An additional email will be sent following the completion of the return process.
Defective Products
A defective product is covered through an exchange of the same product within our return period. If the product is discontinued, you will be eligible for non-refundable store credit towards another product. After 60 days a defective product is covered under warranty coverage as stated above. Any product missing manufacturer packaging, accessories or parts (including those promotional in nature) will be exchanged only for the same product with the aforementioned packaging, accessories and parts not being included upon the exchange (we exchange exactly what you send us). In the event a product is returned missing accessories and/or packaging, and the product is not in stock for exchange, we will send the product for warranty repair, regardless of the purchase date.
Return Shipping Costs
For most returns, we offer an incredibly discounted UPS or DHL shipping label program for UK, US and Canadian customers that can be purchased directly through your Avaxos account.
Original paid shipping costs for orders that do not include free shipping are deducted from your refund, store credit or exchange towards alternate products. For example, if you order includes free shipping there is no deduction; however, shipments that include express shipping will be charged a fee.
International customers and those outside UK, Canada and the continuous United States are responsible for all shipping costs, and your original shipping is non-refundable and will be deducted from any refund or credit issued.
Missing a Package or Never Received Your Order?
If your tracking information shows that your package was delivered but you cannot find it, please do the following within 36 hours of the expected, stated delivery:
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- Verify the shipping address on the order is where you have been looking for the package.
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- Look for a notice of attempted delivery.
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- Look around the delivery location for your package.
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- See if someone else such as a neighbor or co-worker has accepted the delivery.
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- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail or packages.
For more information visit our Returns, Refunds & Exchanges page.
Shipping date:
Product came just as expected, and in a timely manner. Works wonderfully. I would definitely purchase from this seller again.
Easy to set up Great card. Yes!
Capable of playing any AAA title. I recommend
fantastic card. has done absolutely everything I throw at it
This is probably the prettiest video card I’ve ever owned, and it does a heck of a job with my 144hz display.
It is a very good product, I would highly recommend it.
Runs almost every game I have on 1080 at max settings with lowest fps at 80fps.
Solid cooling design
Works very well and runs 4K very smooth.
Successful Upgrade. Thanks!
Product as described
Works great! Much better than my Gigabyte cards! Recommended!
oh my god i love this graphics card. i cant believe i got it
I bought this to replace my (aging) GTX 1070. After much debate on whether to get a 3070 or a 3060, I decided to pick the 3060 due to my monitor of 1080p 144Hz, with no plans to upgrade any time in the future. I picked this card because it was the only one in stock, but also because of the overclocking potential this card has, equipped with a beast of a cooler.
Very good GPU. Everything that i needed for my new PC
Best price per performance out there, perfect for your mid level build
Turns out after some digging that it was pulling too much wattage for my ups so I guess that turns this into a space heater.
This graphics card is so amazing, If you’re one of the lucky ones to be able to order this, congrats to you
This card is legendary and sought out by many, boy was I lucky to get one. Sham wow
Excellent card! Runs cool and runs pretty much everything at max settings at 1440p
I really like this card, coming from a 1660 so it’s a big upgrade for me. Love that I can get 80-100fps at ultra settings and 1440p.
Great GPU but I wish I could get more for retail. I wanna start mining crypto.
This is a great graphics card, Handles everything I need it to do, and at a great price… Retail that is.
Adequate cooling I feel it could be a little better but it works.
Performance on this thing is a beast. For 1440p gaming this is the sweet spot for price to performance especially if you’re pc budget is under $1000.
Great card for 1440P gaming, more than enough for most people
Love the card, hate the fact that there’s no stock. I got super lucky and was able to snag one, but the stock is just so bad.
Runs like a champ, nice and quiet and easy to install
Works great and is as described, just sad that it is always out of stock.
Good product overall would recommend to buy if your able to get one.
I just completed a new computer build (last week) and upgraded to this bad boy. Every game that I own now runs on the highest setting
Love this item! Would recommend to anyone looking to buy
Great graphics card. Perfect for my son’s computer.
Nice GPU, relatively compact size, solid build. Performs pretty much exactly as stated in reviews.
I love this product, it is so powerful. Favorite GPU so far
Plays any game I have at highest resolution maxed without stutter at stock specs. No overclocking needed.
Great video card for my system. It runs everything I’ve thrown at it great and has been cool and quiet. The only con of this card is how difficult it is to get it!
Just perfect. Easy installation super fast and som many features like noise cancellation for mic
super fast card can run any game on it
Amazing GPU, I upgraded from an old GTX 970 and the performance is insane! The FPS in every game is almost tripled. Temps are about 36C to 70C depending on the load, my room temp is currently 74F.
Excellent sales service, great prices, and my order shipped quickly. Thanks
Prompt Responses.
Whenever I have a question, our rep is quick to answer. Shipping is fast also. We found them last month and this is our second order from them and we will continue to do business with them.
Great prices and service!
I am 100% satisfied! The focus is on the customer and requests are always catered for. The service is flexible and unbeatable from the price management. Keep it up!!!
Quick and awesome delivery, many thanks, I will buy from you again in the future.
Pros: Card is fast, overclocked to 1800 ghz, plays anything non-raytraced at 60+ FPS at 1440p
Screen on the card is cool, currently have it cycling through performance metrics. This is a very good value card for the money, and build quality is extremely impressive. No issues mounting/installing card. Pricing is reasonable .
Cons: RGB Fusion 2.0 is fundamentally broken. Hangs for minutes trying to connect to the card. Eventually will connect, I was able to barely setup the RGB Color
Its OK
Pros: – Nice performance coming from a 1070 to a 3060ti
– Good RGB lighting
– Awesome stacked fans
– Screen
Cons: – Screen software customization does not want to work. Looks like a advertisement of my GPU for AORUS
– Thicc boy, you will probably need a GPU sag bracket
– Overpriced as heck especially with the combos now that you can’t return it
Overall Review: – Overall this is too expensive as some of the features do not work and it is fat.
Best service.
Fast answers, professional run.
Awesome Card
Pros: Performs super well, has awesome customization with it’s lights and the LED display as well!
Overall Review: For it’s price, definitely a good card, performs at/better than the 2080 super levels.
Its a chunky girl for sure
Pros: pretty easy to install in my case
the rgb is nice, no real hot spots
the screen actually surprised me how well the gifs looked
its better than the r9 380 i was using lol
Cons: could just be me, but the software is… its not great, that’s not the cards fault though
Overall Review: yeah I’d recommend the card, doesn’t make a lot of noise, doesn’t get too hot, its a solid card
3060ti is a great card
Pros: Really really nice card, pc runs fantastic
Cons: Really large in size
Overall Review: Yes for sure would recommend to you