How to Return an Item
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- Print the return authorization and shipping-label
Request return authorization online or give us a call. You’ll then be able to print the return shipping label and authorization.
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- Prepare your package
Carefully package the items in a shipping box with the return authorization and attach the return-shipping label.
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- Ship your package
Take the package to any UPS, USPS or DHL drop-off location and you’re done.
60-Day Returns
You may return or exchange a complete, new product for any reason within 60 days. Defective products are covered by exchange only. Additional exclusions apply.
Product Warranties
Products sold on Avaxos are generally covered by both Avaxos’s return policy and the product manufacturer’s warranty. Details are listed under the Warranty tab on each item’s product page:
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- The item’s Avaxos return policy is listed under Return Policies.
- The manufacturer warranty is listed under Warranty.
Backorders cancellation/return policy
Orders containing both backorder and in-stock items may have the backordered items canceled at the customer’s request. Backorder cancellations and/or modifications must be requested no later than seven business days prior to their release date. Cancelling backordered items may result in a 15% cancellation fee. Refunds, minus the cancellation fee, are issued through the original payment method.
In some circumstances, you can be charged a restocking fee when an item is returned. These circumstances include when an item is returned outside of Avaxos’s return policy or in used, damaged, defective, or materially different condition. Items returned in original condition and within our policy guidelines cannot be charged a restocking fee. We are not required to accept returns beyond the return window. However, if we do, you can also be charged a restocking fee.
A restocking fee is a percentage of the item’s price, depending on the type of item and its condition upon return (item price does not include shipping costs). Only returned items are eligible for a restocking fee. The refund workflow will help you calculate the restocking fee for eligible items, and deduct it from the refund you issue to your customer based on the guidelines outlined in the table below.
Important Details and Exclusions
Refund or exchange option: You may choose an exchange or a refund for the returned product.
Refund method: Refunds are issued to the same credit card, debit card, PayPal, gift certificate, store credit account, digital currency wallet or other form of payment used on your original transaction. Only money orders are non-refundable and instead are issued as store credit upon return.
Non-refundable exclusions include select products such as those noted as non-refundable in the product description, pre-cut wire, all software, downloads or digital content, installation labor, and special order or made-to-order products (e.g. vehicle alternators).
Products must be new and show no signs of use or installation or Avaxos will refuse the return or charge a restocking fee. Examples of conditions that will lead to refused returns or a restocking fee include:
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- Any sign of use – including installation, scratches, or other signs of use such as physical marking, screw holes, ect.
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- Tags, stickers and other manufacturer labels that have been removed or tampered with.
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- The product is missing parts or the original product packaging has been damaged or tampered with.
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- The product has a different serial number than the one Avaxos shipped.
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- Physical damage from drops, liquid, mishandling, ect.
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- Any returned product that was damaged due to improper packaging.
Bonus products, promotional bundles, free accessories, loyalty points and gift cards or other products that are not returned, but were included in a promotion with the product returned, will be deducted their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.
Damaged product and/or shipping box due to shipping: You have 10 calendar days from your delivery date to notify Avaxos of any damage that occurred during shipment.
When will I get my refund or replacement? After we receive your product, we normally process your exchange or refund within three business days. Some products require additional testing or evaluation.
How will I know if you’ve received my return? We will email you a Return Received notice detailing that your return has been received. An additional email will be sent following the completion of the return process.
Defective Products
A defective product is covered through an exchange of the same product within our return period. If the product is discontinued, you will be eligible for non-refundable store credit towards another product. After 60 days a defective product is covered under warranty coverage as stated above. Any product missing manufacturer packaging, accessories or parts (including those promotional in nature) will be exchanged only for the same product with the aforementioned packaging, accessories and parts not being included upon the exchange (we exchange exactly what you send us). In the event a product is returned missing accessories and/or packaging, and the product is not in stock for exchange, we will send the product for warranty repair, regardless of the purchase date.
Return Shipping Costs
For most returns, we offer an incredibly discounted UPS or DHL shipping label program for UK, US and Canadian customers that can be purchased directly through your Avaxos account.
Original paid shipping costs for orders that do not include free shipping are deducted from your refund, store credit or exchange towards alternate products. For example, if you order includes free shipping there is no deduction; however, shipments that include express shipping will be charged a fee.
International customers and those outside UK, Canada and the continuous United States are responsible for all shipping costs, and your original shipping is non-refundable and will be deducted from any refund or credit issued.
Missing a Package or Never Received Your Order?
If your tracking information shows that your package was delivered but you cannot find it, please do the following within 36 hours of the expected, stated delivery:
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- Verify the shipping address on the order is where you have been looking for the package.
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- Look for a notice of attempted delivery.
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- Look around the delivery location for your package.
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- See if someone else such as a neighbor or co-worker has accepted the delivery.
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- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail or packages.
For more information visit our Returns, Refunds & Exchanges page.
My first AMD card. It won’t be my last. Such a great value.
Runs every game (even the newest titles) flawlessly at 1440P, all Ultra settings. Stays cool no matter what I throw at it; stays quiet with a bit of tweaking to the default fan curve. Managed a stable overclock
Amazing card. It has massiv! heatsinks and performs very good. 3 Fan design offers a lot of cooling performance. One fat card though, make sure it fits
Incredibly quiet and cool card. No further explanation needed.
Great card. Would recommend if needing to upgrade your
Amazing graphics card, has optimal speeds and runs my graphics on my games at the highest setting possible with no issue.
Arrived well, installed easily, and it makes everything look cool.
My temps are great.
Good card for the price, cooling is amazing.
Good design card, overall runs cool but the pricing could be a bit lower.
It’s big, and looks and feels incredibly premium. Undervolts like a boss. Fan isn’t that quiet, but not that loud.
Quiet beautiful card.
Beautiful card that runs quietly. Runs 1440p perfectly. Highly recommend this to anyone able to get their hands on one.
Highly recommend. Great quality for its price. I got this card for my first build and it is working wonders.
Great for its value!! Would get again if it’s available again for my other computer.
Awesome graphics card. Does not disappoint. Runs at a low temperature.
Packs a punch! What a great card for gaming! Can handle anything!
5/5!!!
Amazing card, has a high clock and the cooler on this is insane and very quiet! Very good for gaming.
Great product.
Works very well in my setup, can run much higher settings in game!
One of the better 5700 out there. Great cooling and performance
Runs cool and performs Well.
Had it for a Month now and it has been running great!
Looks great, runs amazing, and a bargain price for the performance it provides!
– I downright love this card, it is a better price to performance versus the Nvidia equivalent.
– There is RGB visible in both vertical and horizontal mounting positions.
– This Aorus card syncs with my Aorus z390 motherboard.
– Card is pretty heavy, would recommend purchasing a GPU bracket to go along with it in order to prevent GPU sag. I just replaced my old metal bracket with a Cooler Master ELV8 ARGB GPU bracket, it also syncs with my MOBO so the RGB colors match.
It’s good for streaming no spikes in quality and games run smooth
Worth the upgrade, gaming on it has been smooth so far
Excellent graphic card! Awesome for gaming, it runs every videogame at ultra settings.
The products arrived on schedule and work as expected. Thank you.
Experienced seller, no issues at all deals, fast shipping!
Quick and efficient. I’d give more stars if I could.
Overall good card, but had some driver issues
Pros: Very fast card, perhaps the fastest of all the 5700 XT’s (very nice upgrade over my old 1060)
Cons: I was playing with the drivers to get the optimal gaming performance earlier in the day I got it, and later that night the card stopped detecting my second display. It blew up my other 1080p monitor to around 3840×2160 and the mouse would move at like 1 fps and I had no way to uninstall or drivers and reinstall them. I ended up having to reinstall my old 1060, uninstall amd drivers, reinstall the 5700 XT, and then using this card I reinstalled the drivers, and it seemed to have fixed it. This happened both the night I installed it and the night after that
Overall Review: Since fixing the driver issues and not changing as much in the settings, it has yet to happen again and has been working great!
Good but also not the best
Pros: – Really cheap
– Gives you fps like rtx 2070 super
– The driver really really user friendly
Cons: – Green screen crashes
– Getting hot really really fast (Played cod:mw 2019 only for 20 min and its already on 70 degrees
– Rgb kinda unseen almost invisible
Overall Review: will recommend you the gpu if you kinda low on budget
but dont try to overclock it it will probably kill your gpu
well i will give it 4 eggs then
Cheap 2k beast
Pros:
-Very powerful, never used 100% while playing everything @ ultra
-3 fans, so very cool
-Very quiet while using because of chill temps
Cons: -It’s noisy while booting because fans are working in OC mode but after windows boots completely it stops.
Overall Review: Beautiful GPU I would buy it again everytime