How to Return an Item
-
- Print the return authorization and shipping-label
Request return authorization online or give us a call. You’ll then be able to print the return shipping label and authorization.
-
- Prepare your package
Carefully package the items in a shipping box with the return authorization and attach the return-shipping label.
-
- Ship your package
Take the package to any UPS, USPS or DHL drop-off location and you’re done.
60-Day Returns
You may return or exchange a complete, new product for any reason within 60 days. Defective products are covered by exchange only. Additional exclusions apply.
Product Warranties
Products sold on Avaxos are generally covered by both Avaxos’s return policy and the product manufacturer’s warranty. Details are listed under the Warranty tab on each item’s product page:
-
- The item’s Avaxos return policy is listed under Return Policies.
- The manufacturer warranty is listed under Warranty.
Backorders cancellation/return policy
Orders containing both backorder and in-stock items may have the backordered items canceled at the customer’s request. Backorder cancellations and/or modifications must be requested no later than seven business days prior to their release date. Cancelling backordered items may result in a 15% cancellation fee. Refunds, minus the cancellation fee, are issued through the original payment method.
In some circumstances, you can be charged a restocking fee when an item is returned. These circumstances include when an item is returned outside of Avaxos’s return policy or in used, damaged, defective, or materially different condition. Items returned in original condition and within our policy guidelines cannot be charged a restocking fee. We are not required to accept returns beyond the return window. However, if we do, you can also be charged a restocking fee.
A restocking fee is a percentage of the item’s price, depending on the type of item and its condition upon return (item price does not include shipping costs). Only returned items are eligible for a restocking fee. The refund workflow will help you calculate the restocking fee for eligible items, and deduct it from the refund you issue to your customer based on the guidelines outlined in the table below.
Important Details and Exclusions
Refund or exchange option: You may choose an exchange or a refund for the returned product.
Refund method: Refunds are issued to the same credit card, debit card, PayPal, gift certificate, store credit account, digital currency wallet or other form of payment used on your original transaction. Only money orders are non-refundable and instead are issued as store credit upon return.
Non-refundable exclusions include select products such as those noted as non-refundable in the product description, pre-cut wire, all software, downloads or digital content, installation labor, and special order or made-to-order products (e.g. vehicle alternators).
Products must be new and show no signs of use or installation or Avaxos will refuse the return or charge a restocking fee. Examples of conditions that will lead to refused returns or a restocking fee include:
-
- Any sign of use – including installation, scratches, or other signs of use such as physical marking, screw holes, ect.
-
- Tags, stickers and other manufacturer labels that have been removed or tampered with.
-
- The product is missing parts or the original product packaging has been damaged or tampered with.
-
- The product has a different serial number than the one Avaxos shipped.
-
- Physical damage from drops, liquid, mishandling, ect.
-
- Any returned product that was damaged due to improper packaging.
Bonus products, promotional bundles, free accessories, loyalty points and gift cards or other products that are not returned, but were included in a promotion with the product returned, will be deducted their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.
Damaged product and/or shipping box due to shipping: You have 10 calendar days from your delivery date to notify Avaxos of any damage that occurred during shipment.
When will I get my refund or replacement? After we receive your product, we normally process your exchange or refund within three business days. Some products require additional testing or evaluation.
How will I know if you’ve received my return? We will email you a Return Received notice detailing that your return has been received. An additional email will be sent following the completion of the return process.
Defective Products
A defective product is covered through an exchange of the same product within our return period. If the product is discontinued, you will be eligible for non-refundable store credit towards another product. After 60 days a defective product is covered under warranty coverage as stated above. Any product missing manufacturer packaging, accessories or parts (including those promotional in nature) will be exchanged only for the same product with the aforementioned packaging, accessories and parts not being included upon the exchange (we exchange exactly what you send us). In the event a product is returned missing accessories and/or packaging, and the product is not in stock for exchange, we will send the product for warranty repair, regardless of the purchase date.
Return Shipping Costs
For most returns, we offer an incredibly discounted UPS or DHL shipping label program for UK, US and Canadian customers that can be purchased directly through your Avaxos account.
Original paid shipping costs for orders that do not include free shipping are deducted from your refund, store credit or exchange towards alternate products. For example, if you order includes free shipping there is no deduction; however, shipments that include express shipping will be charged a fee.
International customers and those outside UK, Canada and the continuous United States are responsible for all shipping costs, and your original shipping is non-refundable and will be deducted from any refund or credit issued.
Missing a Package or Never Received Your Order?
If your tracking information shows that your package was delivered but you cannot find it, please do the following within 36 hours of the expected, stated delivery:
-
- Verify the shipping address on the order is where you have been looking for the package.
-
- Look for a notice of attempted delivery.
-
- Look around the delivery location for your package.
-
- See if someone else such as a neighbor or co-worker has accepted the delivery.
-
- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail or packages.
For more information visit our Returns, Refunds & Exchanges page.
Really high performance and low price. I don’t regret buying it.
Well made. All in all very happy.
Excellent, amazing video card. I can run any game I desire at the highest settings without lag, and Premiere CS projects render shockingly quick, both in terms of real-time editing video playback and in terms of final project output.
It’s pretty cool to be able to go and grab any game and just KNOW that I will be able to run it at or near max settings. I love this card.
Takes everything you throw at it and eats it for breakfast. For what it is, it’s really not too loud either.
Price is amazing,its a beast. Handle’s everything I have thrown at it.
You need a fairly large case for this…it’s a monster.
Very friendly and helpful. The item is exactly what I needed.
Great company and product! THANK YOU!
Great graphics card
Pros: First time builder. Hooked it on B450 tomahawk with ryzen 7. All compatibility works wonderful. Graphics at max setting no latency drop, no glitch. Runs great. Works better than I expected. I thought it wouldn’t hold up since its a smaller graphics card than I was hoping to get.
Cons: I haven’t found none yet.
Overall Review: I would recommend it.
Arrived on time and packed very well. The price was good. Highly recommend.
Great company to deal with! Awesome product, great communication and service department!
I’m always impressed with these people. They finished my order in two days and they’re always so accommodating.
Awesome Service! They are pro!
Everything was fine!
Top card
Pros: Honestly didn’t have high hopes for this card, but it performs perfectly at 1080p able to run any game I put on my pc
Overall Review: Great card
Great Graphics Card
Pros: solid build quality
lightweight
quiet
really good performance
good cooling
nice backplate
lighting is actually quite good
Cons: slight gpu sag
Overall Review: Really good graphics card with good drivers and support. Only had it for a couple days but feels, looks and performs very well
Perfect
Overall Review: Thanks
Great card, Cruddy software and controller
Pros: card is fast, clear. Able to run my games without an artifacts.
Cons: AORUS ENGINE. does not work. Unable to control Overclock, RGB LEDs on card. I can only view the status, but I am unable to modify any settings on the card
Great card!
Overall Review: This card is such an amazing upgrade from my GTX 1060 3gb. It is so much better for vr and is absolutely perfect for people who just started to build their first pc. This isn’t the first pc I’ve built but money is tough to come by so this is all I can afford. Love the card, easy to install. Looks really good and the overclock settings are simple to use. I wish the price was a little lower but thats just me.
Great gpu for the price!
Pros: -Triple fans are great for cooling
-RGB looks great with my other RGB components
-High performance for the price
Cons: -Gets stuck in the motherboard and if you try to pull it out it may break the clip that holds it in place but you can screw it in and it wont have a difference.
-RGB does not sync with Asrock polychrome and it will just change colours really slowly and it is kind of annoying.
Overall Review: -Great card for the price.
-Looks great with more spacious case
-Make sure it fits your case before buying
Great card
Overall Review: Fantastic card nice build quality and and nice subtle RGB