How to Return an Item
-
- Print the return authorization and shipping-label
Request return authorization online or give us a call. You’ll then be able to print the return shipping label and authorization.
-
- Prepare your package
Carefully package the items in a shipping box with the return authorization and attach the return-shipping label.
-
- Ship your package
Take the package to any UPS, USPS or DHL drop-off location and you’re done.
60-Day Returns
You may return or exchange a complete, new product for any reason within 60 days. Defective products are covered by exchange only. Additional exclusions apply.
Product Warranties
Products sold on Avaxos are generally covered by both Avaxos’s return policy and the product manufacturer’s warranty. Details are listed under the Warranty tab on each item’s product page:
-
- The item’s Avaxos return policy is listed under Return Policies.
- The manufacturer warranty is listed under Warranty.
Backorders cancellation/return policy
Orders containing both backorder and in-stock items may have the backordered items canceled at the customer’s request. Backorder cancellations and/or modifications must be requested no later than seven business days prior to their release date. Cancelling backordered items may result in a 15% cancellation fee. Refunds, minus the cancellation fee, are issued through the original payment method.
In some circumstances, you can be charged a restocking fee when an item is returned. These circumstances include when an item is returned outside of Avaxos’s return policy or in used, damaged, defective, or materially different condition. Items returned in original condition and within our policy guidelines cannot be charged a restocking fee. We are not required to accept returns beyond the return window. However, if we do, you can also be charged a restocking fee.
A restocking fee is a percentage of the item’s price, depending on the type of item and its condition upon return (item price does not include shipping costs). Only returned items are eligible for a restocking fee. The refund workflow will help you calculate the restocking fee for eligible items, and deduct it from the refund you issue to your customer based on the guidelines outlined in the table below.
Important Details and Exclusions
Refund or exchange option: You may choose an exchange or a refund for the returned product.
Refund method: Refunds are issued to the same credit card, debit card, PayPal, gift certificate, store credit account, digital currency wallet or other form of payment used on your original transaction. Only money orders are non-refundable and instead are issued as store credit upon return.
Non-refundable exclusions include select products such as those noted as non-refundable in the product description, pre-cut wire, all software, downloads or digital content, installation labor, and special order or made-to-order products (e.g. vehicle alternators).
Products must be new and show no signs of use or installation or Avaxos will refuse the return or charge a restocking fee. Examples of conditions that will lead to refused returns or a restocking fee include:
-
- Any sign of use – including installation, scratches, or other signs of use such as physical marking, screw holes, ect.
-
- Tags, stickers and other manufacturer labels that have been removed or tampered with.
-
- The product is missing parts or the original product packaging has been damaged or tampered with.
-
- The product has a different serial number than the one Avaxos shipped.
-
- Physical damage from drops, liquid, mishandling, ect.
-
- Any returned product that was damaged due to improper packaging.
Bonus products, promotional bundles, free accessories, loyalty points and gift cards or other products that are not returned, but were included in a promotion with the product returned, will be deducted their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.
Damaged product and/or shipping box due to shipping: You have 10 calendar days from your delivery date to notify Avaxos of any damage that occurred during shipment.
When will I get my refund or replacement? After we receive your product, we normally process your exchange or refund within three business days. Some products require additional testing or evaluation.
How will I know if you’ve received my return? We will email you a Return Received notice detailing that your return has been received. An additional email will be sent following the completion of the return process.
Defective Products
A defective product is covered through an exchange of the same product within our return period. If the product is discontinued, you will be eligible for non-refundable store credit towards another product. After 60 days a defective product is covered under warranty coverage as stated above. Any product missing manufacturer packaging, accessories or parts (including those promotional in nature) will be exchanged only for the same product with the aforementioned packaging, accessories and parts not being included upon the exchange (we exchange exactly what you send us). In the event a product is returned missing accessories and/or packaging, and the product is not in stock for exchange, we will send the product for warranty repair, regardless of the purchase date.
Return Shipping Costs
For most returns, we offer an incredibly discounted UPS or DHL shipping label program for UK, US and Canadian customers that can be purchased directly through your Avaxos account.
Original paid shipping costs for orders that do not include free shipping are deducted from your refund, store credit or exchange towards alternate products. For example, if you order includes free shipping there is no deduction; however, shipments that include express shipping will be charged a fee.
International customers and those outside UK, Canada and the continuous United States are responsible for all shipping costs, and your original shipping is non-refundable and will be deducted from any refund or credit issued.
Missing a Package or Never Received Your Order?
If your tracking information shows that your package was delivered but you cannot find it, please do the following within 36 hours of the expected, stated delivery:
-
- Verify the shipping address on the order is where you have been looking for the package.
-
- Look for a notice of attempted delivery.
-
- Look around the delivery location for your package.
-
- See if someone else such as a neighbor or co-worker has accepted the delivery.
-
- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail or packages.
For more information visit our Returns, Refunds & Exchanges page.
Fantastic Card – Extremely Stable
Extremely fast and very stable. Drivers appear solid and I have had no problems with various games.
Plays any games maxed out in resolution. New drivers even improved performance higher than I originally started out with.
Well i am a gamer and i have always wanted to own a really powerful pc that can play any game at max settings.
If you want a simple one card that just take this
Helpful, Trustworthy company!
We called and talked to one of the guys who works there, and he helped us choose the right GPU. Extremely helpful, and very fast shipping!
Pros: Makes for better video quality in video playback and the few games I’ve tried.
Cons: None I have seen so far.
Overall Review: Makes for a somewhat better display on doing “mundane” tasks. It really shows up in gaming or looking at videos. Better quality than the on-board video processor.
Awesome
Pros: Its feels so smooth, I put this on my first ever build and I love it, some people says is the best gpu for the price whatever I love it is very silent but powerfull
Overall Review: Fully recommend
Nice card. Cant wait to test it out
Honest seller. Runs great, thank you so much!
Would absolutely recommend A+++
Great for 1080p and fan runs quiet
Pros: Great GPU for 1080p gaming. So far the fan runs pretty quiet even under decent loads. Temps sit pretty well around 50c idle and 70c under load in a sff case.
Cons: The single fan variant is probably more suitable for sff cases.
Overall Review: Great GPU for the price and good build quality.
Pros: amazing price
very good performance (doom eternal on high with a cheapo i7 processor and 16GB ram, hero vi board)
low idle sound
Cons: (to preface: this card has not been tampered with, or overclocked.)
when you start doing anything with this card, it makes a ton of noise.
card runs stupid hot. I’ve owned it for approx.
Good friendly fast service, thank you.
I’ve used this vendor twice now, both times went smooth, services was fast and team was friendly, Will use again.
Pros: decently priced
impressive performance in games
Cons: horrible grinding noise at 70% fan speeds and higher
temperatures are in the high to mid 70s
Great
Pros: Looks amazing and runs most games at ultra with 50+ FPS.
Cons: Setup was a bit annoying, but after looking up some videos I got it done.
Overall Review: I would recommend it
Best deal around
Pros: Inexpensive, quiet, and great manufacturer
Cons: No longer available.
Overall Review: If you can find one, grab one. Worth the cash!
The sound of the fan is loud.
Pros: The card works perfectly well.
Cons: The sound of the fan is quite loud when the fan speed is around 85%.
Overall Review: If I purchase again, I may choose another card that works more quietly.
5 stars!
Super quick, friendly and efficient service. Would definitely use again!