How to Return an Item
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- Print the return authorization and shipping-label
Request return authorization online or give us a call. You’ll then be able to print the return shipping label and authorization.
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- Prepare your package
Carefully package the items in a shipping box with the return authorization and attach the return-shipping label.
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- Ship your package
Take the package to any UPS, USPS or DHL drop-off location and you’re done.
60-Day Returns
You may return or exchange a complete, new product for any reason within 60 days. Defective products are covered by exchange only. Additional exclusions apply.
Product Warranties
Products sold on Avaxos are generally covered by both Avaxos’s return policy and the product manufacturer’s warranty. Details are listed under the Warranty tab on each item’s product page:
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- The item’s Avaxos return policy is listed under Return Policies.
- The manufacturer warranty is listed under Warranty.
Backorders cancellation/return policy
Orders containing both backorder and in-stock items may have the backordered items canceled at the customer’s request. Backorder cancellations and/or modifications must be requested no later than seven business days prior to their release date. Cancelling backordered items may result in a 15% cancellation fee. Refunds, minus the cancellation fee, are issued through the original payment method.
In some circumstances, you can be charged a restocking fee when an item is returned. These circumstances include when an item is returned outside of Avaxos’s return policy or in used, damaged, defective, or materially different condition. Items returned in original condition and within our policy guidelines cannot be charged a restocking fee. We are not required to accept returns beyond the return window. However, if we do, you can also be charged a restocking fee.
A restocking fee is a percentage of the item’s price, depending on the type of item and its condition upon return (item price does not include shipping costs). Only returned items are eligible for a restocking fee. The refund workflow will help you calculate the restocking fee for eligible items, and deduct it from the refund you issue to your customer based on the guidelines outlined in the table below.
Important Details and Exclusions
Refund or exchange option: You may choose an exchange or a refund for the returned product.
Refund method: Refunds are issued to the same credit card, debit card, PayPal, gift certificate, store credit account, digital currency wallet or other form of payment used on your original transaction. Only money orders are non-refundable and instead are issued as store credit upon return.
Non-refundable exclusions include select products such as those noted as non-refundable in the product description, pre-cut wire, all software, downloads or digital content, installation labor, and special order or made-to-order products (e.g. vehicle alternators).
Products must be new and show no signs of use or installation or Avaxos will refuse the return or charge a restocking fee. Examples of conditions that will lead to refused returns or a restocking fee include:
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- Any sign of use – including installation, scratches, or other signs of use such as physical marking, screw holes, ect.
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- Tags, stickers and other manufacturer labels that have been removed or tampered with.
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- The product is missing parts or the original product packaging has been damaged or tampered with.
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- The product has a different serial number than the one Avaxos shipped.
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- Physical damage from drops, liquid, mishandling, ect.
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- Any returned product that was damaged due to improper packaging.
Bonus products, promotional bundles, free accessories, loyalty points and gift cards or other products that are not returned, but were included in a promotion with the product returned, will be deducted their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.
Damaged product and/or shipping box due to shipping: You have 10 calendar days from your delivery date to notify Avaxos of any damage that occurred during shipment.
When will I get my refund or replacement? After we receive your product, we normally process your exchange or refund within three business days. Some products require additional testing or evaluation.
How will I know if you’ve received my return? We will email you a Return Received notice detailing that your return has been received. An additional email will be sent following the completion of the return process.
Defective Products
A defective product is covered through an exchange of the same product within our return period. If the product is discontinued, you will be eligible for non-refundable store credit towards another product. After 60 days a defective product is covered under warranty coverage as stated above. Any product missing manufacturer packaging, accessories or parts (including those promotional in nature) will be exchanged only for the same product with the aforementioned packaging, accessories and parts not being included upon the exchange (we exchange exactly what you send us). In the event a product is returned missing accessories and/or packaging, and the product is not in stock for exchange, we will send the product for warranty repair, regardless of the purchase date.
Return Shipping Costs
For most returns, we offer an incredibly discounted UPS or DHL shipping label program for UK, US and Canadian customers that can be purchased directly through your Avaxos account.
Original paid shipping costs for orders that do not include free shipping are deducted from your refund, store credit or exchange towards alternate products. For example, if you order includes free shipping there is no deduction; however, shipments that include express shipping will be charged a fee.
International customers and those outside UK, Canada and the continuous United States are responsible for all shipping costs, and your original shipping is non-refundable and will be deducted from any refund or credit issued.
Missing a Package or Never Received Your Order?
If your tracking information shows that your package was delivered but you cannot find it, please do the following within 36 hours of the expected, stated delivery:
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- Verify the shipping address on the order is where you have been looking for the package.
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- Look for a notice of attempted delivery.
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- Look around the delivery location for your package.
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- See if someone else such as a neighbor or co-worker has accepted the delivery.
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- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail or packages.
For more information visit our Returns, Refunds & Exchanges page.
I’m sure it’s great for gaming. I’m planning to use this in a gaming rig
No issues, great card. REALLY fast
I have no complaints about this card. It’s a bit on the expensive side, but I can’t find any games that it won’t run; and this is with the base overclocking.
Good card
Pros: Great at 1440p and 4k, stays cool and quiet and it looks crazy good
Cons: Fans loud on start up but stop soon after
Overall Review: Pretty great card
Excellent seller and delivery, would buy again
Great card with great performance.
Awesome GPU
Pros: OC to the max running 70c. Amazing!!!
Overall Review: Amazing card. Running 1440p on max setting no problem.
Its an awesome video card, and it basicly burns through whatever game i have at it. As for the price you definitely get your money worth.
Its fast and not much expensive
Super nice!
Pros: Super fast
Looks good
Works good
Cons: None, other than when installed on a Gigabyte Aorus Elite motherboard, it won’t seat all the way and the locking clip won’t engage, the bottom of the card contacts the heatsink on the motherboard. Still works.
Overall Review: I’d recommend it to a friend
Stable, Quiet, and Effective
Overall Review: Handles 1440p 144Hz no problem, just an example is GTA V with mostly high settings, some things turned down, I get 120FPS or so. I got the card 6 months ago and have had no memorable crashes during gaming or otherwise, it seems the driver issues mentioned in a lot of reviews from early this year have been resolved (At least for me).
quick, hassle free. perfect
Very Fast, all games run at max no hiccups, buy two if you can
Avaxos is always great to deal with. They accommodated my needs and delivered faster than I expected. Thanks again!
Very smooth process from start to finish. I will shop here again.
Outstanding service, quality and price! Very fast shipping! I’ll buy from them again!
Order received ahead of time, great experience!
Excellent product and service. Very pleased and would gladly do business with them again and again.
It is a great product
Pros: It’s one of the best
Cons: The price
Great service every time! Repeat customer, only thing they could do better for repeat customers. Start an award system or discount on next purchase. Think that would have more people coming back!
Very nice card
Seemingly great card, good thermals. Since purchase, ive had multiple black screens on one of my 3 screens. Been running tests, moving the connections to see if it’s a monitor problem. It is always the same connection slot on the gpu. Has only happened 7 times since purchase.
Initial driver issues, has since been fixed.
Pros: – Runs cools
– Destroys any game I throw at it (I play everything in 2K)
– Looks amazing with a vertical mount! This cooler is very sleek looking in person.
– Not full of RGB, just the display name
Cons: – Initial driver issues (smooth sailing now for about 6 months)
Overall Review: Have bought it for 2 other builds. It’s great!
Fast!
Pros: Feels high quality, Aorus engine although is somewhat slow, is still very functional. Card does not get hot in my system, and runs 1440p like a champ. Back plate is is sturdy, and was an easy install. Went from a GTX 1060 6GB to this, uninstalled Nvidia drivers, installed AMD drivers and was running a 1440p main at 144hz and a 1080p secondary at 60hz no problem. Huge upgrade.
Cons: Lighting on this thing is lack luster. The pictures depict very well where the lighting is, however, it is extremely dim. Wish it was brighter.
Overall Review: I would recommend it as it is a good performer, have had no crashes, no driver issues, no thermal issues. However, don’t expect the RGB to be bright.
Fast response, perfectly clean run on the first go. Thanks gang! Appreciate the carry!