How to Return an Item
-
- Print the return authorization and shipping-label
Request return authorization online or give us a call. You’ll then be able to print the return shipping label and authorization.
-
- Prepare your package
Carefully package the items in a shipping box with the return authorization and attach the return-shipping label.
-
- Ship your package
Take the package to any UPS, USPS or DHL drop-off location and you’re done.
60-Day Returns
You may return or exchange a complete, new product for any reason within 60 days. Defective products are covered by exchange only. Additional exclusions apply.
Product Warranties
Products sold on Avaxos are generally covered by both Avaxos’s return policy and the product manufacturer’s warranty. Details are listed under the Warranty tab on each item’s product page:
-
- The item’s Avaxos return policy is listed under Return Policies.
- The manufacturer warranty is listed under Warranty.
Backorders cancellation/return policy
Orders containing both backorder and in-stock items may have the backordered items canceled at the customer’s request. Backorder cancellations and/or modifications must be requested no later than seven business days prior to their release date. Cancelling backordered items may result in a 15% cancellation fee. Refunds, minus the cancellation fee, are issued through the original payment method.
In some circumstances, you can be charged a restocking fee when an item is returned. These circumstances include when an item is returned outside of Avaxos’s return policy or in used, damaged, defective, or materially different condition. Items returned in original condition and within our policy guidelines cannot be charged a restocking fee. We are not required to accept returns beyond the return window. However, if we do, you can also be charged a restocking fee.
A restocking fee is a percentage of the item’s price, depending on the type of item and its condition upon return (item price does not include shipping costs). Only returned items are eligible for a restocking fee. The refund workflow will help you calculate the restocking fee for eligible items, and deduct it from the refund you issue to your customer based on the guidelines outlined in the table below.
Important Details and Exclusions
Refund or exchange option: You may choose an exchange or a refund for the returned product.
Refund method: Refunds are issued to the same credit card, debit card, PayPal, gift certificate, store credit account, digital currency wallet or other form of payment used on your original transaction. Only money orders are non-refundable and instead are issued as store credit upon return.
Non-refundable exclusions include select products such as those noted as non-refundable in the product description, pre-cut wire, all software, downloads or digital content, installation labor, and special order or made-to-order products (e.g. vehicle alternators).
Products must be new and show no signs of use or installation or Avaxos will refuse the return or charge a restocking fee. Examples of conditions that will lead to refused returns or a restocking fee include:
-
- Any sign of use – including installation, scratches, or other signs of use such as physical marking, screw holes, ect.
-
- Tags, stickers and other manufacturer labels that have been removed or tampered with.
-
- The product is missing parts or the original product packaging has been damaged or tampered with.
-
- The product has a different serial number than the one Avaxos shipped.
-
- Physical damage from drops, liquid, mishandling, ect.
-
- Any returned product that was damaged due to improper packaging.
Bonus products, promotional bundles, free accessories, loyalty points and gift cards or other products that are not returned, but were included in a promotion with the product returned, will be deducted their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.
Damaged product and/or shipping box due to shipping: You have 10 calendar days from your delivery date to notify Avaxos of any damage that occurred during shipment.
When will I get my refund or replacement? After we receive your product, we normally process your exchange or refund within three business days. Some products require additional testing or evaluation.
How will I know if you’ve received my return? We will email you a Return Received notice detailing that your return has been received. An additional email will be sent following the completion of the return process.
Defective Products
A defective product is covered through an exchange of the same product within our return period. If the product is discontinued, you will be eligible for non-refundable store credit towards another product. After 60 days a defective product is covered under warranty coverage as stated above. Any product missing manufacturer packaging, accessories or parts (including those promotional in nature) will be exchanged only for the same product with the aforementioned packaging, accessories and parts not being included upon the exchange (we exchange exactly what you send us). In the event a product is returned missing accessories and/or packaging, and the product is not in stock for exchange, we will send the product for warranty repair, regardless of the purchase date.
Return Shipping Costs
For most returns, we offer an incredibly discounted UPS or DHL shipping label program for UK, US and Canadian customers that can be purchased directly through your Avaxos account.
Original paid shipping costs for orders that do not include free shipping are deducted from your refund, store credit or exchange towards alternate products. For example, if you order includes free shipping there is no deduction; however, shipments that include express shipping will be charged a fee.
International customers and those outside UK, Canada and the continuous United States are responsible for all shipping costs, and your original shipping is non-refundable and will be deducted from any refund or credit issued.
Missing a Package or Never Received Your Order?
If your tracking information shows that your package was delivered but you cannot find it, please do the following within 36 hours of the expected, stated delivery:
-
- Verify the shipping address on the order is where you have been looking for the package.
-
- Look for a notice of attempted delivery.
-
- Look around the delivery location for your package.
-
- See if someone else such as a neighbor or co-worker has accepted the delivery.
-
- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail or packages.
For more information visit our Returns, Refunds & Exchanges page.
Workhorse. I couldn’t be happier with a product like this from a company like sapphire.
reat single gpu and runs cooler than gtx 480 and somewhere around a 10-15% increase in performance. Also sucks a little less power than the 480. Overall great single card solution
Runs cool and quiet. Easily handles any game I am currently running.
Runs any game on maxed settings
Runs cool, if you use manual fan control
Quiet at stock fan speed and quiet enough when manually controlled to enjoy my games.
Fired up right out of the box and no errors after stress testing it. All the drivers played nice.
it’s not so expensive and I found myself thinking that I really need this and somehow I arrived at yes.
Installing was a breeze! No problems whats so ever with this card. Plays all the games I want on Ultra.
This is an awesome card, and highly recommended upgrade, especially if you have anything less than a 580
Honestly since i’ve gotten this card I’ve been downloading alot of demo’s for newer games just to see how good the games look. I’m pretty blown away at how the newer games look
Great card for the money.
Overall Review: This a nice budget card. Fans are noticeable but honestly not that noisy.
If you are on the fence and want amazing graphics performance on max settings, buy it. I’m glad I did and have no regrets.
Pros: Much faster than my old GPU, and it runs very quiet and cool under load. Have it running at the overclocked 1450 and everything is working perfect.
Cons: Nothing to note so far
Great GPU
Pros: Solid construction.
Works perfectly with Linux.
Gaming and other 3D programs run as expected.
Cons: Rather heavy. I put my case on its back to avoid GPU ‘sag’ and motherboard warping.
Excellent GPU!
Pros: I have had the Sapphire in use for little over a month with absolutely no issues. General video editing and playing.
Cons: I haven’t had any problems.
Overall Review: Good graphics card, I highly recommend it.
Pros: Its a very nice looking card, really quiet and great cooling, Really good mid tier gpu
Cons: None yet!
Arrived quickly. Very pleased
Mega fast. Nice job.
Good stuff.
Pros: Multiple HDMI and DP outputs, OC easy, stays cool.
Overall Review: Great GPU for budget builds. Fans are pretty quiet.
Great!
Overall Review: When deciding between the msi, xfx or this, get this, might be a little money buy it’s so worth it. Currently loving sapphire techs. Also it ran every game I threw at it with 60+ FPS easily at high graphics settings.
Gets the job done.
Cons: Not worth it
High temps
Inconsistent clocks
Overall Review: Artifacts, frame drop and many more problems, I’d say stay away there are better options for the price
Works pretty well.
Pros: Bought this for my 2009 Mac Pro and it works great. In dual booting into windows, I can now play PC (Xbox) games, which is nice. The card keeps steady Temps without any lagging or waiting for graphics to load. Of course graphics is much clearer overall compared to the OEM GPU.
Cons: This con goes to Mac Pro users. It’s not necessary, but flashing from 4,1 to 5,1 is recommended, as you’ll be able to support metal and upgrade to Mojave.
Overall Review: Overall the card is performing well so far with no issues.
Pros: Great Card , Super Quiet , Factory OC, performs like a champ. Extra set of Blue LED fans. Design of this card is amazing , love the Gun Metal Finish. Zero RPM Fan when not under a load. Great performance at a fair price.
Cons: No cons , the card performs like advertised.
Really good
Great clean run. Keep up the good work. Great customer service.
Sleek card that performs
Pros: Sleek looking and very nicely built and finished. The best 580 you can buy, hands down.
Cons: Price.
Overall Review: Four stars because it was a bit too much compared to other 8GB 580s and for not much more one could buy a cheap 1070 (next tier up, ~30% performance increase I understand)
Good quality. Highly recommend! Do not hesitate to buy.
Pros: delivery is good. product is good…
Cons: nothing…
Didn’t last a year
Pros: Good performance, price was acceptable
Cons: Didn’t last a full year. Purchased in February, dead by December. Not over-clocked, but died at stock settings.
Overall Review: Not a bad card, but I had bad luck with this one.
Great card
Pros: Looks really nice
Quiet fans, like that they don’t constantly run
Plays games on high/ultra with stable framerate
Overall Review: I would totally recommend this product to anyone.
Terrible coil whine
Pros: – card looks very nice (I wouldn’t buy this card if I wasn’t so vain)
– stays relatively cool under full load
– fans are relatively quiet
Cons: – terrible coil whine, even under 100 fps for some games
– one of the most expensive RX 580s