How to Return an Item
-
- Print the return authorization and shipping-label
Request return authorization online or give us a call. You’ll then be able to print the return shipping label and authorization.
-
- Prepare your package
Carefully package the items in a shipping box with the return authorization and attach the return-shipping label.
-
- Ship your package
Take the package to any UPS, USPS or DHL drop-off location and you’re done.
60-Day Returns
You may return or exchange a complete, new product for any reason within 60 days. Defective products are covered by exchange only. Additional exclusions apply.
Product Warranties
Products sold on Avaxos are generally covered by both Avaxos’s return policy and the product manufacturer’s warranty. Details are listed under the Warranty tab on each item’s product page:
-
- The item’s Avaxos return policy is listed under Return Policies.
- The manufacturer warranty is listed under Warranty.
Backorders cancellation/return policy
Orders containing both backorder and in-stock items may have the backordered items canceled at the customer’s request. Backorder cancellations and/or modifications must be requested no later than seven business days prior to their release date. Cancelling backordered items may result in a 15% cancellation fee. Refunds, minus the cancellation fee, are issued through the original payment method.
In some circumstances, you can be charged a restocking fee when an item is returned. These circumstances include when an item is returned outside of Avaxos’s return policy or in used, damaged, defective, or materially different condition. Items returned in original condition and within our policy guidelines cannot be charged a restocking fee. We are not required to accept returns beyond the return window. However, if we do, you can also be charged a restocking fee.
A restocking fee is a percentage of the item’s price, depending on the type of item and its condition upon return (item price does not include shipping costs). Only returned items are eligible for a restocking fee. The refund workflow will help you calculate the restocking fee for eligible items, and deduct it from the refund you issue to your customer based on the guidelines outlined in the table below.
Important Details and Exclusions
Refund or exchange option: You may choose an exchange or a refund for the returned product.
Refund method: Refunds are issued to the same credit card, debit card, PayPal, gift certificate, store credit account, digital currency wallet or other form of payment used on your original transaction. Only money orders are non-refundable and instead are issued as store credit upon return.
Non-refundable exclusions include select products such as those noted as non-refundable in the product description, pre-cut wire, all software, downloads or digital content, installation labor, and special order or made-to-order products (e.g. vehicle alternators).
Products must be new and show no signs of use or installation or Avaxos will refuse the return or charge a restocking fee. Examples of conditions that will lead to refused returns or a restocking fee include:
-
- Any sign of use – including installation, scratches, or other signs of use such as physical marking, screw holes, ect.
-
- Tags, stickers and other manufacturer labels that have been removed or tampered with.
-
- The product is missing parts or the original product packaging has been damaged or tampered with.
-
- The product has a different serial number than the one Avaxos shipped.
-
- Physical damage from drops, liquid, mishandling, ect.
-
- Any returned product that was damaged due to improper packaging.
Bonus products, promotional bundles, free accessories, loyalty points and gift cards or other products that are not returned, but were included in a promotion with the product returned, will be deducted their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.
Damaged product and/or shipping box due to shipping: You have 10 calendar days from your delivery date to notify Avaxos of any damage that occurred during shipment.
When will I get my refund or replacement? After we receive your product, we normally process your exchange or refund within three business days. Some products require additional testing or evaluation.
How will I know if you’ve received my return? We will email you a Return Received notice detailing that your return has been received. An additional email will be sent following the completion of the return process.
Defective Products
A defective product is covered through an exchange of the same product within our return period. If the product is discontinued, you will be eligible for non-refundable store credit towards another product. After 60 days a defective product is covered under warranty coverage as stated above. Any product missing manufacturer packaging, accessories or parts (including those promotional in nature) will be exchanged only for the same product with the aforementioned packaging, accessories and parts not being included upon the exchange (we exchange exactly what you send us). In the event a product is returned missing accessories and/or packaging, and the product is not in stock for exchange, we will send the product for warranty repair, regardless of the purchase date.
Return Shipping Costs
For most returns, we offer an incredibly discounted UPS or DHL shipping label program for UK, US and Canadian customers that can be purchased directly through your Avaxos account.
Original paid shipping costs for orders that do not include free shipping are deducted from your refund, store credit or exchange towards alternate products. For example, if you order includes free shipping there is no deduction; however, shipments that include express shipping will be charged a fee.
International customers and those outside UK, Canada and the continuous United States are responsible for all shipping costs, and your original shipping is non-refundable and will be deducted from any refund or credit issued.
Missing a Package or Never Received Your Order?
If your tracking information shows that your package was delivered but you cannot find it, please do the following within 36 hours of the expected, stated delivery:
-
- Verify the shipping address on the order is where you have been looking for the package.
-
- Look for a notice of attempted delivery.
-
- Look around the delivery location for your package.
-
- See if someone else such as a neighbor or co-worker has accepted the delivery.
-
- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail or packages.
For more information visit our Returns, Refunds & Exchanges page.
Very happy with my purchase. No buyer remorse. Runs computational workloads well. Video editing and rendering is fantastic.
Super quiet
Super cool temps
Fans do not spin when at idle smart tech
RGB are nice and bright
Construction of the card is amazing
Very good quality card, runs great. They have a great warranty, and their support, contrary to other’s experiences is great.
This customer service is awesome.
It plays pretty much everything at super high fps.
Pros: relatively cheap for current prices
compact
decent airflow
Cons: I have tried updating and reinstalling the drivers from scratch and it continuously crashes, I have now spent over 13 hours trying to get this card to work with my computer
Excellent service very quick and easy
Great Product
Pros: Handles what I’ve thrown at it with flying colors the display is clear and there is no delay
Cons: It is a little bulky and can disturb the air flow
Overall Review: A very good card and product for the price and I highly recommend it
great card works super fast very happy with card
Easily handles any game at high settings with no problems
Good starting card for upcoming streamers
Pros: In most games can gett 60fps on medium to high settings
Cons: I would say hold off if you really want the 30 series card as they would preform better
Overall Review: I would recommend this card for the less performance hungry games or those that are just happy to have a nice looking game with the “normal” 60fps rate.
I love this card even with the single card it still plays what i want
Fair pricing. Good seller.
Transaction was smooth. Delivery prompt and the item was as described.
As advertised. Works great.
Good solid purchase for a fair market price given the configuration. Customer service was also professional and reached out to me before shipping. I am happy with the purchase.
Excellent Performance Price Point
Pros: High performance card for mid range — price was significantly lower than other GTX 1660 cards currently on offer. Easy to install and runs quiet.
Cons: None to mention
Overall Review: The GTX-1660 cards for me are the current good match of price/power consumpution/performance.
I haven’t detected a significant drop off compared to the 1660ti.
Cards further up the performance food chain cost quite a bit more and compel further expense regarding power supply and cooling support.
These cards are simple to install and supported by the native Windows 10 drivers. One can readily update drivers directly from the Nvidia site as well.
Good starting card for upcoming streamers
Pros: In most games can gett 60fps on medium to high settings
Cons: I would say hold off if you really want the 30 series card as they would preform better
Overall Review: I would recommend this card for the less performance hungry games or those that are just happy to have a nice looking game with the “normal” 60fps rate.
Good
Overall Review: Good, works fine and all.
Wonderful service! Would highly recommend and use again. They were responsive, professional, and easy to work with.
As described. Fast and efficient.
Great simple upgrade
Pros: Small size, 6GB of video memory
Cons: None
Overall Review: It’s a GPU what’s to say. It’s rather guiet. Put it in my sons i7-4770 rig. He was running a R9-270X 2GB so it was a massive upgrade for him. No complaints.
Fast and Quite
Overall Review: Very happy with the performance of this GTX 1660 that replaced an RX 580. This card overclocks like crazy. GPU core +200Mhz and RAM +800Mhz easily without a need to increase voltage.
An economical card with features of larger brand names.
Overall Review: If you are on a budget and are not looking to do any overclocking, this is a very competitive graphics card for a bit less cash.
Great Product
Pros: Handles what I’ve thrown at it with flying colors the display is clear and there is no delay
Cons: It is a little bulky and can disturb the air flow
Overall Review: A very good card and product for the price and I highly recommend it
Excellent service very streamlined and communication is great will use again.