How to Return an Item
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- Print the return authorization and shipping-label
Request return authorization online or give us a call. You’ll then be able to print the return shipping label and authorization.
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- Prepare your package
Carefully package the items in a shipping box with the return authorization and attach the return-shipping label.
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- Ship your package
Take the package to any UPS, USPS or DHL drop-off location and you’re done.
60-Day Returns
You may return or exchange a complete, new product for any reason within 60 days. Defective products are covered by exchange only. Additional exclusions apply.
Product Warranties
Products sold on Avaxos are generally covered by both Avaxos’s return policy and the product manufacturer’s warranty. Details are listed under the Warranty tab on each item’s product page:
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- The item’s Avaxos return policy is listed under Return Policies.
- The manufacturer warranty is listed under Warranty.
Backorders cancellation/return policy
Orders containing both backorder and in-stock items may have the backordered items canceled at the customer’s request. Backorder cancellations and/or modifications must be requested no later than seven business days prior to their release date. Cancelling backordered items may result in a 15% cancellation fee. Refunds, minus the cancellation fee, are issued through the original payment method.
In some circumstances, you can be charged a restocking fee when an item is returned. These circumstances include when an item is returned outside of Avaxos’s return policy or in used, damaged, defective, or materially different condition. Items returned in original condition and within our policy guidelines cannot be charged a restocking fee. We are not required to accept returns beyond the return window. However, if we do, you can also be charged a restocking fee.
A restocking fee is a percentage of the item’s price, depending on the type of item and its condition upon return (item price does not include shipping costs). Only returned items are eligible for a restocking fee. The refund workflow will help you calculate the restocking fee for eligible items, and deduct it from the refund you issue to your customer based on the guidelines outlined in the table below.
Important Details and Exclusions
Refund or exchange option: You may choose an exchange or a refund for the returned product.
Refund method: Refunds are issued to the same credit card, debit card, PayPal, gift certificate, store credit account, digital currency wallet or other form of payment used on your original transaction. Only money orders are non-refundable and instead are issued as store credit upon return.
Non-refundable exclusions include select products such as those noted as non-refundable in the product description, pre-cut wire, all software, downloads or digital content, installation labor, and special order or made-to-order products (e.g. vehicle alternators).
Products must be new and show no signs of use or installation or Avaxos will refuse the return or charge a restocking fee. Examples of conditions that will lead to refused returns or a restocking fee include:
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- Any sign of use – including installation, scratches, or other signs of use such as physical marking, screw holes, ect.
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- Tags, stickers and other manufacturer labels that have been removed or tampered with.
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- The product is missing parts or the original product packaging has been damaged or tampered with.
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- The product has a different serial number than the one Avaxos shipped.
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- Physical damage from drops, liquid, mishandling, ect.
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- Any returned product that was damaged due to improper packaging.
Bonus products, promotional bundles, free accessories, loyalty points and gift cards or other products that are not returned, but were included in a promotion with the product returned, will be deducted their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.
Damaged product and/or shipping box due to shipping: You have 10 calendar days from your delivery date to notify Avaxos of any damage that occurred during shipment.
When will I get my refund or replacement? After we receive your product, we normally process your exchange or refund within three business days. Some products require additional testing or evaluation.
How will I know if you’ve received my return? We will email you a Return Received notice detailing that your return has been received. An additional email will be sent following the completion of the return process.
Defective Products
A defective product is covered through an exchange of the same product within our return period. If the product is discontinued, you will be eligible for non-refundable store credit towards another product. After 60 days a defective product is covered under warranty coverage as stated above. Any product missing manufacturer packaging, accessories or parts (including those promotional in nature) will be exchanged only for the same product with the aforementioned packaging, accessories and parts not being included upon the exchange (we exchange exactly what you send us). In the event a product is returned missing accessories and/or packaging, and the product is not in stock for exchange, we will send the product for warranty repair, regardless of the purchase date.
Return Shipping Costs
For most returns, we offer an incredibly discounted UPS or DHL shipping label program for UK, US and Canadian customers that can be purchased directly through your Avaxos account.
Original paid shipping costs for orders that do not include free shipping are deducted from your refund, store credit or exchange towards alternate products. For example, if you order includes free shipping there is no deduction; however, shipments that include express shipping will be charged a fee.
International customers and those outside UK, Canada and the continuous United States are responsible for all shipping costs, and your original shipping is non-refundable and will be deducted from any refund or credit issued.
Missing a Package or Never Received Your Order?
If your tracking information shows that your package was delivered but you cannot find it, please do the following within 36 hours of the expected, stated delivery:
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- Verify the shipping address on the order is where you have been looking for the package.
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- Look for a notice of attempted delivery.
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- Look around the delivery location for your package.
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- See if someone else such as a neighbor or co-worker has accepted the delivery.
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- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail or packages.
For more information visit our Returns, Refunds & Exchanges page.
I had to use the 3rd M.2 slot because the GPU covers the second M.2 slot and I didn’t feel like pulling out the card. I can’t think of a bad thing to say really and the performance is good.
Performance is phenomenal.
The cooling is fantastic, and I’m really happy to see the temperatures be as low as they are, as initially I thought that the 240mm AIO might not be up to the task due to uncertainty on the make, when it came with a Thermal Take I was relieved, it does a really good job. I’ve included screenshots of the machine running under full load, as well as a benchmark.
The RGB Coloring is a neat feature and I’m really happy you can customize everything regarding it, from theming it the way you want, to having everything turned off.
Case is really sleek, and allows for really good airflow.
Wiring was done very well, and I’m pretty sure they did a better job at it than I probably could have.
Excellent Machine, zero issues. Everything worked out of the box.
3080 TI is a Gigabyte Eagle OC 12 Gig, gaming is flawless at 3440×1440 and 4k.
RGB lighting is great.
I was more than impressed on how well it was shipped, and this was one of my biggest fears. Really well packaged, and I’m also happy they included all the bits and pieces that it should come with.
Very happy with my ABS Legend.
Plays everything you throw at it with max settings, well over 60fps.
Easy to set up, no issues at all. Case looks good, temps stay cool. It’s just exactly what it claims to be, a fairly top of the line gaming PC.
Great Gaming PC.
Solid parts, from Gigabyte motherboard and SSD to G.Skill RAM and Gigabyte graphics card.
Really fast delivery.
System was well packed and came with good EVGA peripherals.
Awesome purchase. It was indeed expensive but considering the current CPU market and the quality of this system, it was well worth the money.
Everything just works
The PC booted right up and has worked perfectly out the gate. The thermals are great and the performance has been top-notch. Couldn’t be Happier!!! 5 Stars All the Way.
100% Would recommend, and would buy it again.
Just nothing but what I expected. Top tier performance in every regard.
Like many others I’m used to building my own PC, but with the GPU shortage the only way for me to get a nice GPU was a pre-built. I went with this product mainly because it was in stock and had all the components I was going to build with anyway (mainly the 5900x and 3080 TI). The 3080 TI is a Gigabyte Eagle OC 12G which is fantastic. I tested Red Dead 2 and Cyberpunk at 3440×1440 and 4k with everything maxed out at 80-100 FPS and higher.
Customer support is ok
Shipping is fast
Just do it. If youve come this far and are looking at a prebuilt I think this is a great pick. Shipped super fast.
Have to enable XMP like any prebuilt. Thing rocks right out of the box. If you can find this when it is in stock pull the trigger and dont look back.
Great PC!
Fast shipping.
Accurate website description.
Well built.
Minimal bloat ware installed.
Boots right up.
Good cable management.
Wish it came with a better airflow case.
Finally, we’re able to buy a pre-built PC with a nice case, great parts, and exceptional customer service.
Thanks Avaxos and ABS 😁
I was hesitant because at the time of purchase this had zero reviews but I can honestly say this was a dream scenario. Everything booted up right out of the box, Windows 10 was registered, all the RGB lights work, fans are silent, inside wiring is pretty good, all USB ports are working. Shipping was fast.
Coming from a custom pc builder background, I really didn’t want to buy a Pre-built, but with the current regards to graphics card shortages, this option became the best all round.
Graphics card is very large, so if you want to use the second M.2 slot, you need a really slim heatsink.
If you’re interested in getting into PC gaming or need a big upgrade, this is a good product to go with. Definitely would buy again.
Great PC
Good pc for great price.
Good parts, i was planning on buying the one that had the 5950x but i decided to go with this one since its technically the same cpu with less cores. Still performs everything perfectly and havent used it to its full potential.
Fast. Minimal bloatware.
Packaged well, and got to me in 4 days.
I like it. There is some cons, all fixable if you know what your doing. Very little bloatware.
Nice Rosewill case with lots of airflow.
System is quiet, even under load.
System temperatures are reasonable.
Overall great PC with really good parts.
Great machine so far, haven’t tried too much gaming but it handled everything I threw at it extremely well, HDRP pipeline in Unity is running extremely smoothly. Tested with pytorch using cuda 11 and seemed to work quite well for a fairly demanding use case, going to do a bit more testing there and see how long training takes compared to rtx 20 series gpus. Plug and play
Everything works great!
Good deal.
Came 2 days early.
Packaging was great, product came in physically undamaged.
Customer service is good.
Aside from that the cable management was clean, everything was installed correctly booted up with minimal bloat ware.
Delivered quickly, extremely fast out the box all LEDs work and good parts was able to Oc and undervolt no issues runs even cooler and faster then when initially set up!
Definitely recommend
If you’re gonna purchase this PC, make sure you upgrade the AIO to a better one. other than that, its solid!
Quality parts on the build
aorus everything
quiet and fast!
Very well built with good cable management and an overall clean design.
Well built fast Pc.
Very well done for a pre-built. Wire management is very good. So far has played every game Ive thrown at it.
Great product. With GPU pricing write now pre built is in my opinion the better option, especially if youre trying to get a 30 series.
Great product so far.
Bought to make the switch to PC with the upcoming release of BF 2042. Bought something on the top end so didnt have to worry about it for at least a few years.