How to Return an Item
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- Print the return authorization and shipping-label
Request return authorization online or give us a call. You’ll then be able to print the return shipping label and authorization.
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- Prepare your package
Carefully package the items in a shipping box with the return authorization and attach the return-shipping label.
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- Ship your package
Take the package to any UPS, USPS or DHL drop-off location and you’re done.
60-Day Returns
You may return or exchange a complete, new product for any reason within 60 days. Defective products are covered by exchange only. Additional exclusions apply.
Product Warranties
Products sold on Avaxos are generally covered by both Avaxos’s return policy and the product manufacturer’s warranty. Details are listed under the Warranty tab on each item’s product page:
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- The item’s Avaxos return policy is listed under Return Policies.
- The manufacturer warranty is listed under Warranty.
Backorders cancellation/return policy
Orders containing both backorder and in-stock items may have the backordered items canceled at the customer’s request. Backorder cancellations and/or modifications must be requested no later than seven business days prior to their release date. Cancelling backordered items may result in a 15% cancellation fee. Refunds, minus the cancellation fee, are issued through the original payment method.
In some circumstances, you can be charged a restocking fee when an item is returned. These circumstances include when an item is returned outside of Avaxos’s return policy or in used, damaged, defective, or materially different condition. Items returned in original condition and within our policy guidelines cannot be charged a restocking fee. We are not required to accept returns beyond the return window. However, if we do, you can also be charged a restocking fee.
A restocking fee is a percentage of the item’s price, depending on the type of item and its condition upon return (item price does not include shipping costs). Only returned items are eligible for a restocking fee. The refund workflow will help you calculate the restocking fee for eligible items, and deduct it from the refund you issue to your customer based on the guidelines outlined in the table below.
Important Details and Exclusions
Refund or exchange option: You may choose an exchange or a refund for the returned product.
Refund method: Refunds are issued to the same credit card, debit card, PayPal, gift certificate, store credit account, digital currency wallet or other form of payment used on your original transaction. Only money orders are non-refundable and instead are issued as store credit upon return.
Non-refundable exclusions include select products such as those noted as non-refundable in the product description, pre-cut wire, all software, downloads or digital content, installation labor, and special order or made-to-order products (e.g. vehicle alternators).
Products must be new and show no signs of use or installation or Avaxos will refuse the return or charge a restocking fee. Examples of conditions that will lead to refused returns or a restocking fee include:
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- Any sign of use – including installation, scratches, or other signs of use such as physical marking, screw holes, ect.
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- Tags, stickers and other manufacturer labels that have been removed or tampered with.
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- The product is missing parts or the original product packaging has been damaged or tampered with.
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- The product has a different serial number than the one Avaxos shipped.
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- Physical damage from drops, liquid, mishandling, ect.
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- Any returned product that was damaged due to improper packaging.
Bonus products, promotional bundles, free accessories, loyalty points and gift cards or other products that are not returned, but were included in a promotion with the product returned, will be deducted their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.
Damaged product and/or shipping box due to shipping: You have 10 calendar days from your delivery date to notify Avaxos of any damage that occurred during shipment.
When will I get my refund or replacement? After we receive your product, we normally process your exchange or refund within three business days. Some products require additional testing or evaluation.
How will I know if you’ve received my return? We will email you a Return Received notice detailing that your return has been received. An additional email will be sent following the completion of the return process.
Defective Products
A defective product is covered through an exchange of the same product within our return period. If the product is discontinued, you will be eligible for non-refundable store credit towards another product. After 60 days a defective product is covered under warranty coverage as stated above. Any product missing manufacturer packaging, accessories or parts (including those promotional in nature) will be exchanged only for the same product with the aforementioned packaging, accessories and parts not being included upon the exchange (we exchange exactly what you send us). In the event a product is returned missing accessories and/or packaging, and the product is not in stock for exchange, we will send the product for warranty repair, regardless of the purchase date.
Return Shipping Costs
For most returns, we offer an incredibly discounted UPS or DHL shipping label program for UK, US and Canadian customers that can be purchased directly through your Avaxos account.
Original paid shipping costs for orders that do not include free shipping are deducted from your refund, store credit or exchange towards alternate products. For example, if you order includes free shipping there is no deduction; however, shipments that include express shipping will be charged a fee.
International customers and those outside UK, Canada and the continuous United States are responsible for all shipping costs, and your original shipping is non-refundable and will be deducted from any refund or credit issued.
Missing a Package or Never Received Your Order?
If your tracking information shows that your package was delivered but you cannot find it, please do the following within 36 hours of the expected, stated delivery:
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- Verify the shipping address on the order is where you have been looking for the package.
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- Look for a notice of attempted delivery.
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- Look around the delivery location for your package.
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- See if someone else such as a neighbor or co-worker has accepted the delivery.
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- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail or packages.
For more information visit our Returns, Refunds & Exchanges page.
What else needs to be said, it’s amazing other than the price.
This card is very crazy good. If you are able to get one of these at a decent price I would immediately get your hands on one. It runs everything I throw at it (1440p) like it’s nothing.
Monster gpu, gonna want a brace or good bracket for it.
Throws out insane benchmarks.
Everything as expected. Great! I play Microsoft flight simulator the FPS is great and the graphics super.
great product fast shipment
Nvidia Master race
5/5
The setup has been great, no issues. I just slotted it in and downloaded the drivers, and it has been running perfectly. I’ve not tried any overclocking yet, but at stock it runs almost silent under load and isn’t thermal throttling. The performance improvement is great compared to the last generation 2070
I was very fortunate to grab this up when I did. Not disappointed at all. Runs most games at max settings in 1440p over 100fps consistently. Very happy.
Beautiful card! Runs games as you’d expect a high end graphics card to. Easily handle 1440p gaming at high settings at 144+ hz. Happy gaming.
Great for 2K gaming. The raytracing tanks the fps a bit. Most of the games I get 100+ FPS. If you are trying to get up to 165FPS you should probably shoot for the 3080 instead if you can get it.
Phenomenal card especially at this price point. It is true what they have been saying, this card is for sure faster than a 2080 albeit not by a lot. I would say on average (in my experience) this card is roughly 3%-10% faster while gaming.
I bought this because I am excited that 4k gaming seems to be here. I’m sure I’ll need to upgrade in a few years, but the way the GPU market has been, this may depreciate fairly slowly during that time. I love the size, price, and power of it
Amazing card, runs all the games I want at max setting at consistent fps.
Great service people are always helpful and quick to help. Use these guys all the time and they are constantly helpful.
Very knowledgeable of my questionstions, had what I needed in stock, great price, great warranty, quick ship. Whats not to like
Shipped that day!
Great price, fast delivery, all you could expect.
The service is just super! Great team, great support team. You will be satisfied. A good firm.
Quick and Efficient.
Very quick, efficient and short to the point. Friendly and very professional.
Nice, but it beeps
Pros: Good frame rate, runs cool.
Cons: It causes my computer to beep every time I turn it on. Not sure what’s wrong!
Great card
Pros: Runs quiet and cool
Cons: Not much to gain from OC
Overall Review: Amazing card for 1080 ultrawide.
Nothing Better for the price
Pros: Easy to set up
Good temps while the fans are silent
Crushes games at 1440p
Overall Review: Best Graphics card for the price
Fast and Professional
Started immediately upon payment – fast and available customer service. The real telling of their service is that I will continue to use this site.
Amazing card, runs all games with ease.
Pros: Fans are silent and runs games with no problems at ultra settings.
Overall Review: If you can snag this bad boy. Get it!! Worth the price!