How to Return an Item
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- Print the return authorization and shipping-label
Request return authorization online or give us a call. You’ll then be able to print the return shipping label and authorization.
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- Prepare your package
Carefully package the items in a shipping box with the return authorization and attach the return-shipping label.
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- Ship your package
Take the package to any UPS, USPS or DHL drop-off location and you’re done.
60-Day Returns
You may return or exchange a complete, new product for any reason within 60 days. Defective products are covered by exchange only. Additional exclusions apply.
Product Warranties
Products sold on Avaxos are generally covered by both Avaxos’s return policy and the product manufacturer’s warranty. Details are listed under the Warranty tab on each item’s product page:
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- The item’s Avaxos return policy is listed under Return Policies.
- The manufacturer warranty is listed under Warranty.
Backorders cancellation/return policy
Orders containing both backorder and in-stock items may have the backordered items canceled at the customer’s request. Backorder cancellations and/or modifications must be requested no later than seven business days prior to their release date. Cancelling backordered items may result in a 15% cancellation fee. Refunds, minus the cancellation fee, are issued through the original payment method.
In some circumstances, you can be charged a restocking fee when an item is returned. These circumstances include when an item is returned outside of Avaxos’s return policy or in used, damaged, defective, or materially different condition. Items returned in original condition and within our policy guidelines cannot be charged a restocking fee. We are not required to accept returns beyond the return window. However, if we do, you can also be charged a restocking fee.
A restocking fee is a percentage of the item’s price, depending on the type of item and its condition upon return (item price does not include shipping costs). Only returned items are eligible for a restocking fee. The refund workflow will help you calculate the restocking fee for eligible items, and deduct it from the refund you issue to your customer based on the guidelines outlined in the table below.
Important Details and Exclusions
Refund or exchange option: You may choose an exchange or a refund for the returned product.
Refund method: Refunds are issued to the same credit card, debit card, PayPal, gift certificate, store credit account, digital currency wallet or other form of payment used on your original transaction. Only money orders are non-refundable and instead are issued as store credit upon return.
Non-refundable exclusions include select products such as those noted as non-refundable in the product description, pre-cut wire, all software, downloads or digital content, installation labor, and special order or made-to-order products (e.g. vehicle alternators).
Products must be new and show no signs of use or installation or Avaxos will refuse the return or charge a restocking fee. Examples of conditions that will lead to refused returns or a restocking fee include:
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- Any sign of use – including installation, scratches, or other signs of use such as physical marking, screw holes, ect.
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- Tags, stickers and other manufacturer labels that have been removed or tampered with.
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- The product is missing parts or the original product packaging has been damaged or tampered with.
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- The product has a different serial number than the one Avaxos shipped.
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- Physical damage from drops, liquid, mishandling, ect.
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- Any returned product that was damaged due to improper packaging.
Bonus products, promotional bundles, free accessories, loyalty points and gift cards or other products that are not returned, but were included in a promotion with the product returned, will be deducted their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.
Damaged product and/or shipping box due to shipping: You have 10 calendar days from your delivery date to notify Avaxos of any damage that occurred during shipment.
When will I get my refund or replacement? After we receive your product, we normally process your exchange or refund within three business days. Some products require additional testing or evaluation.
How will I know if you’ve received my return? We will email you a Return Received notice detailing that your return has been received. An additional email will be sent following the completion of the return process.
Defective Products
A defective product is covered through an exchange of the same product within our return period. If the product is discontinued, you will be eligible for non-refundable store credit towards another product. After 60 days a defective product is covered under warranty coverage as stated above. Any product missing manufacturer packaging, accessories or parts (including those promotional in nature) will be exchanged only for the same product with the aforementioned packaging, accessories and parts not being included upon the exchange (we exchange exactly what you send us). In the event a product is returned missing accessories and/or packaging, and the product is not in stock for exchange, we will send the product for warranty repair, regardless of the purchase date.
Return Shipping Costs
For most returns, we offer an incredibly discounted UPS or DHL shipping label program for UK, US and Canadian customers that can be purchased directly through your Avaxos account.
Original paid shipping costs for orders that do not include free shipping are deducted from your refund, store credit or exchange towards alternate products. For example, if you order includes free shipping there is no deduction; however, shipments that include express shipping will be charged a fee.
International customers and those outside UK, Canada and the continuous United States are responsible for all shipping costs, and your original shipping is non-refundable and will be deducted from any refund or credit issued.
Missing a Package or Never Received Your Order?
If your tracking information shows that your package was delivered but you cannot find it, please do the following within 36 hours of the expected, stated delivery:
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- Verify the shipping address on the order is where you have been looking for the package.
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- Look for a notice of attempted delivery.
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- Look around the delivery location for your package.
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- See if someone else such as a neighbor or co-worker has accepted the delivery.
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- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail or packages.
For more information visit our Returns, Refunds & Exchanges page.
Shipping date:
Excellent card, another Msi winner.
This card is absolutely amazing. Thermals are great, fans are whisper quiet, and performance is excellent.
For MSRP, well worth it and no regrets. Runs 3 1080p screens at 140fps capped no problem. After a 45 minute race of 28 cars with ultra graphics plus custom settings for more detail (which weren’t included in ultra for some reason), temps barely peaked 60 degrees with fans at 52%
This product is superb and I went form a 1060 GPU to this and it is super fast and love the personalization of the lcd display to show temps and frames on the display.
I bought the card right before the prices rocketed. It has been phenomenal in terms of performance and cooling capability. The card is able to maintain nice stable conditions under load and has so far given me zero problems.
Excellent GPU.Paired with a powerful CPU, this thing will get about 80 frames on 1440p highest settings in a game like Red Dead Redemption 2. Obviously individual games, etc will vary. It can do 4k gaming as well, but don’t expect the same performance as a 3080 or 3090.
Good!
Very cool and very quiet. Handles 1440p with no issues paired with a 5600x and Crucial Ballistix XMP’d to 3600.
Msi makes some of the best cards. best company always helps right away. Ridiculously fast shipping.
Hop on it!
Highly recommend the upgrade! I went from a 5700XT to this one. Still hard to get
The card is quiet and I have not had any coil noise as others have mentioned. Obviously it slays 1440P at max settings on just about every game.
Good.
Good performance. Good cooling.
INSANE FPS!!! It looks beautiful in my pc and I’m in love with the smooth graphics.
Amazing card, worth the upgrade
Haven’t had any issues with it yet. Definitely worth the upgrade from my last card!
Power hungry video card.
Power hungry and takes up three slots vs two like my old gpu.
This behemoth of a card is awesome. It seems like this thing can handle whatever is thrown at it. DLSS, ray tracing – seems to have all the fixin’s. Runs cool and quiet. Never had any issues.
This card is on the expensive side since everything has increased in price at the time of this writing, but the quality of the product is unmatched compared to other GPUs. You get what you pay for here and you will not be disappointed.
Best 3070! Performs great and has the best cooling.
This card runs perfectly and looks awesome!
I would recommend this.
I like the mini-lcd display, plenty of power to play games at high detail and decent frame rates.
Great card as expected from MSI.
Great card handles any game I play on it. Great for 1440P even some 4k.
Amazing GPU. Solid build quality. You can feal the difference compared to other cards. I would put this GPU at the top of the list
This video card was an upgrade from a RTX2070. It’s obvious the difference in graphical power. I really like the mini lcd on the edge of the video card, but not really that useful.
It’s pretty and easy to install.
Love it!
This card is really powerful and stays really cool.
Runs perfect! Super happy
No regrets.
Haven’t had any issues with it at all. Great card, one of my favorite brands. Thanks Avaxos!
This is an amazing card that is a huge upgrade from my previous card which was 2070. Once I put the card in my computer I saw a noticeable change in my FPS in the games I play! 10/10
Solid card, great performance, runs cool, looks cool. Have no issues pushing my 1440p 144hz monitor.
If you can get one without the scalpers getting them, go for it. It’s an amazing card that is a bit overkill for 1080p but amazing for 1440p at 100FPS in Flight Simulator at Ultra settings. And with a overclock it’s more of a beast.
Great card, amazing upgrade from my 1060 3gb.
very good looking huge card 10/10 would recommend 🙂
Solid card. A bit more expensive compared to models from other manufacturers, but no complaints regarding performance.
Nothing flashy about this, it just does what it needs to and does it well. Clean and functional.
I got super lucky with getting this graphics card, I installed it into my PC to replace my older gtx1060 and what a difference it made both in terms of performance and in looks. I really bought it for VR gaming and the performance doesn’t disappoint, if you can get your hands on a 3070 it’s definitely worth it.
This GPU is good for mining, has decent price and cooling. Does the job, not loud, temps are also good.
Best graphics card I have ever owned. Runs modern games at ultra settings like it’s nothing. Drivers are easy to install. Build quality is excellent and feels very premium.
Works great. Great card so glad I could pick one up
Graphic card without RGB and a beefy heatsink. Way to go for quiet gaming. Graphene backplate is impressive. Fans are quiet. Ray Tracing is the future.