How to Return an Item
-
- Print the return authorization and shipping-label
Request return authorization online or give us a call. You’ll then be able to print the return shipping label and authorization.
-
- Prepare your package
Carefully package the items in a shipping box with the return authorization and attach the return-shipping label.
-
- Ship your package
Take the package to any UPS, USPS or DHL drop-off location and you’re done.
60-Day Returns
You may return or exchange a complete, new product for any reason within 60 days. Defective products are covered by exchange only. Additional exclusions apply.
Product Warranties
Products sold on Avaxos are generally covered by both Avaxos’s return policy and the product manufacturer’s warranty. Details are listed under the Warranty tab on each item’s product page:
-
- The item’s Avaxos return policy is listed under Return Policies.
- The manufacturer warranty is listed under Warranty.
Backorders cancellation/return policy
Orders containing both backorder and in-stock items may have the backordered items canceled at the customer’s request. Backorder cancellations and/or modifications must be requested no later than seven business days prior to their release date. Cancelling backordered items may result in a 15% cancellation fee. Refunds, minus the cancellation fee, are issued through the original payment method.
In some circumstances, you can be charged a restocking fee when an item is returned. These circumstances include when an item is returned outside of Avaxos’s return policy or in used, damaged, defective, or materially different condition. Items returned in original condition and within our policy guidelines cannot be charged a restocking fee. We are not required to accept returns beyond the return window. However, if we do, you can also be charged a restocking fee.
A restocking fee is a percentage of the item’s price, depending on the type of item and its condition upon return (item price does not include shipping costs). Only returned items are eligible for a restocking fee. The refund workflow will help you calculate the restocking fee for eligible items, and deduct it from the refund you issue to your customer based on the guidelines outlined in the table below.
Important Details and Exclusions
Refund or exchange option: You may choose an exchange or a refund for the returned product.
Refund method: Refunds are issued to the same credit card, debit card, PayPal, gift certificate, store credit account, digital currency wallet or other form of payment used on your original transaction. Only money orders are non-refundable and instead are issued as store credit upon return.
Non-refundable exclusions include select products such as those noted as non-refundable in the product description, pre-cut wire, all software, downloads or digital content, installation labor, and special order or made-to-order products (e.g. vehicle alternators).
Products must be new and show no signs of use or installation or Avaxos will refuse the return or charge a restocking fee. Examples of conditions that will lead to refused returns or a restocking fee include:
-
- Any sign of use – including installation, scratches, or other signs of use such as physical marking, screw holes, ect.
-
- Tags, stickers and other manufacturer labels that have been removed or tampered with.
-
- The product is missing parts or the original product packaging has been damaged or tampered with.
-
- The product has a different serial number than the one Avaxos shipped.
-
- Physical damage from drops, liquid, mishandling, ect.
-
- Any returned product that was damaged due to improper packaging.
Bonus products, promotional bundles, free accessories, loyalty points and gift cards or other products that are not returned, but were included in a promotion with the product returned, will be deducted their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.
Damaged product and/or shipping box due to shipping: You have 10 calendar days from your delivery date to notify Avaxos of any damage that occurred during shipment.
When will I get my refund or replacement? After we receive your product, we normally process your exchange or refund within three business days. Some products require additional testing or evaluation.
How will I know if you’ve received my return? We will email you a Return Received notice detailing that your return has been received. An additional email will be sent following the completion of the return process.
Defective Products
A defective product is covered through an exchange of the same product within our return period. If the product is discontinued, you will be eligible for non-refundable store credit towards another product. After 60 days a defective product is covered under warranty coverage as stated above. Any product missing manufacturer packaging, accessories or parts (including those promotional in nature) will be exchanged only for the same product with the aforementioned packaging, accessories and parts not being included upon the exchange (we exchange exactly what you send us). In the event a product is returned missing accessories and/or packaging, and the product is not in stock for exchange, we will send the product for warranty repair, regardless of the purchase date.
Return Shipping Costs
For most returns, we offer an incredibly discounted UPS or DHL shipping label program for UK, US and Canadian customers that can be purchased directly through your Avaxos account.
Original paid shipping costs for orders that do not include free shipping are deducted from your refund, store credit or exchange towards alternate products. For example, if you order includes free shipping there is no deduction; however, shipments that include express shipping will be charged a fee.
International customers and those outside UK, Canada and the continuous United States are responsible for all shipping costs, and your original shipping is non-refundable and will be deducted from any refund or credit issued.
Missing a Package or Never Received Your Order?
If your tracking information shows that your package was delivered but you cannot find it, please do the following within 36 hours of the expected, stated delivery:
-
- Verify the shipping address on the order is where you have been looking for the package.
-
- Look for a notice of attempted delivery.
-
- Look around the delivery location for your package.
-
- See if someone else such as a neighbor or co-worker has accepted the delivery.
-
- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail or packages.
For more information visit our Returns, Refunds & Exchanges page.
Fans loud on start up but stop soon after. Pretty great card.
Happy with my purchase
I was worried about driver issues but after doing updates everything seems to be working perfectly as expected
FAST CARD! Unbelievably fast for the money.
Everything is as in the description. No problem.
Great card if you can get it. A little pricey . Would recommend 100% if you manage to get one and have the money!
One of the best partner models available. Fantastic temps.
Very good item. Xxx…..
great card, very quiet and cool. a little bit pricey compared to other brands.
I finally could built my gamer pc. OUTSTANDING gpu. Thank you!
Excellent GPU. I’ve just recently purchased this item and it is running great!
Fast delivery, very friendly service. Satisfied
Great card. Runs cool and consistent. Really great MH/s.
Works as You’d Expect – Mostly. Thankfull
A Solid Choice.
Easy install.
Plays anything on 2560 x 1080p without breaking a sweat.
Pretty Quiet, but that could be different for those playing higher resolutions.
I love this product, it is everything I was expecting and more!
Works great. Runs quiet. I’m happy with it.
Don’t really like the manufacturer markup, but what can you do? Solid piece of hardware
Cant use it enough i need more for friends to play games too. must have moorree
Good card. Fast shipment
Great card and understandable why so many people want 5700 series cards
Fantastic performing card, especially for the size!
This graphics card is exactly what I wanted and is perfect, I recommend it!
Excellent card, significant improvement over my previous
overall a great quality product hard to get in stock but was delivered in time and is perfect thanks
Doesn’t really matter what the review says. If you can get a 5700 just buy it.
Love this
Great card, runs WZ with no issues, stays pretty cool
Good.
Very lucky to get this card and it is one of the best in the market in terms of thermal and noise levels.
Causes Crashes Sometimes but Works
Overall Review: Works totally fine if you know how to fix the occasional PC-green-screen-crashing issue that this occasionally has when running games.
so expensive but its msi and their cards are quality.
You get excellent cooling and better than reference performance, nothing more, nothing less.
I would recommend.
Very good GPU. Everything that i needed for my new PC
A definite go to for graphics card owners and can recommend this to anyone who is looking for a 5700
More than enough for what I can say
WORKS after some Tweaks
Pros: Looks nice
Cons: DOA, waiting to go through the RMA process.
Overall Review: I’m sure its a great card when it works, unfortunately the one I recieved was DOA.
Good deal pre tariff.
Good temps.
No issue with mining.
I bought this graphic card and it has been working perfectly so far!
Love this card
Verified Purchase.
Amazing card , huge upgrade over my old one. Wish it had been in stock sooner though
This was good overall but I have a different opinion on how it looks but great purchase
Great bang for your buck
Pros: Absolutely beast of a card for the price, running all my games on max settings, aesthetically beautiful. Hard to see the down sides.
Great gaming card!
Performance is great, love that it stays silent until demand requires the fans to kick on. Even then, quiet and cool!
Great card but was very hard to get. Best of luck don’t give up! You’ll be able to get one.
Worth the MSRP, fantastic gaming experience
Great looking card. Excellent cooling and gaming performance.
Excellent performance. Gaming to the next level, worth the price. First time with this brand gpu and it is good.
My best GPU ever! Thank you!
This version of the card has very good cooling to top it off, definitely the best version of the card!!!
Absolutely amazing, overall it was totally worth it for me. The graphics card works great.
It is great but would say the price is not, The look of the card is amazing and the cooling is really good
MSI is one of the best gpu brands out there right now in my opinion. Great performance, great looks, and pretty good price.
This card in my opinion is very quiet and performs great! When the fan spin up it is very quiet.
Great performance for the price and super quiet. Fans turn off when not under load.
This card is excellent for mid-to-high end gaming machines. This card runs much cooler than any other 5700 models and in turn has excellent performance. 10/10 would recommend to everyone!
Purchased this the day of release for my new PC build. This graphics card is AMAZING. I can see the difference in quality in comparison to my old PC. I would buy this product again if they have another release.
Great card but runs very hot in a closed case
Secure payment and quality product. Order delivered on time. Purchased few times in last monthes. Never had any issue.
Highly recommended.
Exelent!!!
Fast shipping, great product!
Thanks!
I am satisfied with their services. Recommending this company.
Excelent.
I can only recommend. Fast and reliable.
Fast friendly service. Have questions and they respond quickly and try to complete your buy asap. Best Service there!
Works totally great, no issues, and easy to install.
This is one of the best, or the best 5700 XT you can buy for this price.
Run well, but hot
Pros: Run fine, seem stable
Cons: Run warmer than other 5700XTs I have
Thicker and a bit longer than the Sapphire cards
Thermal throttle without really good cooling.
Overall Review: They do the job, but do run warmer than other 5700XTs and don’t seem as good at cooling as others. But, they work.
Great GPU for 1080p
Pros: – Good price to performance
– Sturdy build and plenty of heat sink
– Good looking shroud and back plate
Cons: – Fans make more noise when spinning up compared to similar Nvidia models…not sure why this is. I have owned 1080ti Gaming X and also a 2080ti Ventus. Neither make fan noise anything like this card.
Works totally great, no issues, and easy to install.
Overall Review: This is one of the best, or the best 5700 XT you can buy for this price.
Fast Response
Almost immediate response, pro team, great experience!