How to Return an Item
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- Print the return authorization and shipping-label
Request return authorization online or give us a call. You’ll then be able to print the return shipping label and authorization.
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- Prepare your package
Carefully package the items in a shipping box with the return authorization and attach the return-shipping label.
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- Ship your package
Take the package to any UPS, USPS or DHL drop-off location and you’re done.
60-Day Returns
You may return or exchange a complete, new product for any reason within 60 days. Defective products are covered by exchange only. Additional exclusions apply.
Product Warranties
Products sold on Avaxos are generally covered by both Avaxos’s return policy and the product manufacturer’s warranty. Details are listed under the Warranty tab on each item’s product page:
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- The item’s Avaxos return policy is listed under Return Policies.
- The manufacturer warranty is listed under Warranty.
Backorders cancellation/return policy
Orders containing both backorder and in-stock items may have the backordered items canceled at the customer’s request. Backorder cancellations and/or modifications must be requested no later than seven business days prior to their release date. Cancelling backordered items may result in a 15% cancellation fee. Refunds, minus the cancellation fee, are issued through the original payment method.
In some circumstances, you can be charged a restocking fee when an item is returned. These circumstances include when an item is returned outside of Avaxos’s return policy or in used, damaged, defective, or materially different condition. Items returned in original condition and within our policy guidelines cannot be charged a restocking fee. We are not required to accept returns beyond the return window. However, if we do, you can also be charged a restocking fee.
A restocking fee is a percentage of the item’s price, depending on the type of item and its condition upon return (item price does not include shipping costs). Only returned items are eligible for a restocking fee. The refund workflow will help you calculate the restocking fee for eligible items, and deduct it from the refund you issue to your customer based on the guidelines outlined in the table below.
Important Details and Exclusions
Refund or exchange option: You may choose an exchange or a refund for the returned product.
Refund method: Refunds are issued to the same credit card, debit card, PayPal, gift certificate, store credit account, digital currency wallet or other form of payment used on your original transaction. Only money orders are non-refundable and instead are issued as store credit upon return.
Non-refundable exclusions include select products such as those noted as non-refundable in the product description, pre-cut wire, all software, downloads or digital content, installation labor, and special order or made-to-order products (e.g. vehicle alternators).
Products must be new and show no signs of use or installation or Avaxos will refuse the return or charge a restocking fee. Examples of conditions that will lead to refused returns or a restocking fee include:
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- Any sign of use – including installation, scratches, or other signs of use such as physical marking, screw holes, ect.
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- Tags, stickers and other manufacturer labels that have been removed or tampered with.
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- The product is missing parts or the original product packaging has been damaged or tampered with.
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- The product has a different serial number than the one Avaxos shipped.
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- Physical damage from drops, liquid, mishandling, ect.
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- Any returned product that was damaged due to improper packaging.
Bonus products, promotional bundles, free accessories, loyalty points and gift cards or other products that are not returned, but were included in a promotion with the product returned, will be deducted their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.
Damaged product and/or shipping box due to shipping: You have 10 calendar days from your delivery date to notify Avaxos of any damage that occurred during shipment.
When will I get my refund or replacement? After we receive your product, we normally process your exchange or refund within three business days. Some products require additional testing or evaluation.
How will I know if you’ve received my return? We will email you a Return Received notice detailing that your return has been received. An additional email will be sent following the completion of the return process.
Defective Products
A defective product is covered through an exchange of the same product within our return period. If the product is discontinued, you will be eligible for non-refundable store credit towards another product. After 60 days a defective product is covered under warranty coverage as stated above. Any product missing manufacturer packaging, accessories or parts (including those promotional in nature) will be exchanged only for the same product with the aforementioned packaging, accessories and parts not being included upon the exchange (we exchange exactly what you send us). In the event a product is returned missing accessories and/or packaging, and the product is not in stock for exchange, we will send the product for warranty repair, regardless of the purchase date.
Return Shipping Costs
For most returns, we offer an incredibly discounted UPS or DHL shipping label program for UK, US and Canadian customers that can be purchased directly through your Avaxos account.
Original paid shipping costs for orders that do not include free shipping are deducted from your refund, store credit or exchange towards alternate products. For example, if you order includes free shipping there is no deduction; however, shipments that include express shipping will be charged a fee.
International customers and those outside UK, Canada and the continuous United States are responsible for all shipping costs, and your original shipping is non-refundable and will be deducted from any refund or credit issued.
Missing a Package or Never Received Your Order?
If your tracking information shows that your package was delivered but you cannot find it, please do the following within 36 hours of the expected, stated delivery:
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- Verify the shipping address on the order is where you have been looking for the package.
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- Look for a notice of attempted delivery.
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- Look around the delivery location for your package.
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- See if someone else such as a neighbor or co-worker has accepted the delivery.
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- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail or packages.
For more information visit our Returns, Refunds & Exchanges page.
Great for gaming!
Great card! Pairs well with Core X and compliments an Oculus Rift S setup!!!!
Runs very well and stays extremely cool.
Title says it all. Handles graphics in practically all games tried at the highest resolution, doesn’t overheat, and maintains super high FPS.
Fresh build, turned on computer, installed windows, updated all the drivers, and booted up several different games. Apex, Fortnite, CoD WW2, Witcher 3. Ran just fine on high to ultra settings. I have not attempted any over clocking or fiddling with settings. Games run so smoothly, though I never push my rig too hard in picture quality, favouring performance slightly more. Overall quite happy with this. If you are looking for a budget card to get you through the next few years this is a great choice.
From Lowspec gaming to Ultra/Extreme
I can honestly say that this product has brought me joy and a bit of happiness to my gaming sessions. 10/10 would buy again.
Works with my three monitors
With the multi-display mode feature, the GPU works great with two 27inch wide-screen curved monitors and 1 flat 22inch monitor. All three handle HD 1080P and two of them can handle 4k. I am so happy with this setup.
Good graphics card for the money!
It’s at good graphics card for the money. Plays all my sons games at 60 FPS min on maxed out graphics. Mine craft is getting 200 FPS+. The card does get very hot at times with more graphic intensive games such as rust or ark cod. I just added another exhaust fan on top and no overheating issues
Great Card!
I use this graphics card to play Elder Scrolls Online on Ultra Settings, and I do it flawlessly on a 1440p monitor. I am very happy I bought this card, it was an upgrade over my old 7970. I’m very happy with my gaming using this graphics card.
This is a great card for the price point, its a little dated but still really gets the job done! As a pro games i’ve won many a match on the back of this graphics card.
Great product and easy to use and setup. Would recommend to anyone.
I purchased this card to replace the one I bought in 2014, It was easy to install and connect my monitors to. I went to the site and downloaded the software and I was up and running. It’s a quite card that does the trick
This is my first graphics card upgrade since I build my PC so a bump up from the older card was good with me. I was able to install the card myself and the program to down the drivers. Vs my old card I saw a way better upgrade, change to my gaming.
This card works great for my gaming PC. I love how flawless it is. Good luck trying to get one.
Even though it took a while to get it. it is working the way I hope it would. Still wait to be able to buy more . Seems every time I check for availability it says sold out. it would be nice if I would be able to get a notification when they become available.
Awesome gpu for budget builds still holding up strong in m old pc
It seems to run quiet. I have it on a 550W PSU and havent run into any issues, however I’m planning on upgrading to a 850W unit to reduce the load a bit under stress.
This is a great gpu for a low budget mining rig and has a great hashrate/watt ratio with some oc settings. I really like it and it stays cool with temps under 50 degree C
Been using for mining before things got insane. Very happy i bought when i did
Card runs well
Card works well. It was the only thing in stock at the time months ago. Price was higher than last year, but so is everything else.
I love this gpu!! It auto/freesync to the monitor. 4k hdr compatible. Download the drivers. And all set to go. Would definitely would recommend this.
Got em for smaller computer builds, they work fine for most older games, or newer ones on lower settings.
This lil card is chugging away on my mining rig does a great job gets about 26mh/s right out of the box more so with a lil tweaking.
The card works as expected. Due to the demand for graphics cards right now, this will do for the time being. Plays most of my games on high. Would recommend.