How to Return an Item
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- Print the return authorization and shipping-label
Request return authorization online or give us a call. You’ll then be able to print the return shipping label and authorization.
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- Prepare your package
Carefully package the items in a shipping box with the return authorization and attach the return-shipping label.
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- Ship your package
Take the package to any UPS, USPS or DHL drop-off location and you’re done.
60-Day Returns
You may return or exchange a complete, new product for any reason within 60 days. Defective products are covered by exchange only. Additional exclusions apply.
Product Warranties
Products sold on Avaxos are generally covered by both Avaxos’s return policy and the product manufacturer’s warranty. Details are listed under the Warranty tab on each item’s product page:
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- The item’s Avaxos return policy is listed under Return Policies.
- The manufacturer warranty is listed under Warranty.
Backorders cancellation/return policy
Orders containing both backorder and in-stock items may have the backordered items canceled at the customer’s request. Backorder cancellations and/or modifications must be requested no later than seven business days prior to their release date. Cancelling backordered items may result in a 15% cancellation fee. Refunds, minus the cancellation fee, are issued through the original payment method.
In some circumstances, you can be charged a restocking fee when an item is returned. These circumstances include when an item is returned outside of Avaxos’s return policy or in used, damaged, defective, or materially different condition. Items returned in original condition and within our policy guidelines cannot be charged a restocking fee. We are not required to accept returns beyond the return window. However, if we do, you can also be charged a restocking fee.
A restocking fee is a percentage of the item’s price, depending on the type of item and its condition upon return (item price does not include shipping costs). Only returned items are eligible for a restocking fee. The refund workflow will help you calculate the restocking fee for eligible items, and deduct it from the refund you issue to your customer based on the guidelines outlined in the table below.
Important Details and Exclusions
Refund or exchange option: You may choose an exchange or a refund for the returned product.
Refund method: Refunds are issued to the same credit card, debit card, PayPal, gift certificate, store credit account, digital currency wallet or other form of payment used on your original transaction. Only money orders are non-refundable and instead are issued as store credit upon return.
Non-refundable exclusions include select products such as those noted as non-refundable in the product description, pre-cut wire, all software, downloads or digital content, installation labor, and special order or made-to-order products (e.g. vehicle alternators).
Products must be new and show no signs of use or installation or Avaxos will refuse the return or charge a restocking fee. Examples of conditions that will lead to refused returns or a restocking fee include:
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- Any sign of use – including installation, scratches, or other signs of use such as physical marking, screw holes, ect.
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- Tags, stickers and other manufacturer labels that have been removed or tampered with.
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- The product is missing parts or the original product packaging has been damaged or tampered with.
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- The product has a different serial number than the one Avaxos shipped.
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- Physical damage from drops, liquid, mishandling, ect.
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- Any returned product that was damaged due to improper packaging.
Bonus products, promotional bundles, free accessories, loyalty points and gift cards or other products that are not returned, but were included in a promotion with the product returned, will be deducted their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.
Damaged product and/or shipping box due to shipping: You have 10 calendar days from your delivery date to notify Avaxos of any damage that occurred during shipment.
When will I get my refund or replacement? After we receive your product, we normally process your exchange or refund within three business days. Some products require additional testing or evaluation.
How will I know if you’ve received my return? We will email you a Return Received notice detailing that your return has been received. An additional email will be sent following the completion of the return process.
Defective Products
A defective product is covered through an exchange of the same product within our return period. If the product is discontinued, you will be eligible for non-refundable store credit towards another product. After 60 days a defective product is covered under warranty coverage as stated above. Any product missing manufacturer packaging, accessories or parts (including those promotional in nature) will be exchanged only for the same product with the aforementioned packaging, accessories and parts not being included upon the exchange (we exchange exactly what you send us). In the event a product is returned missing accessories and/or packaging, and the product is not in stock for exchange, we will send the product for warranty repair, regardless of the purchase date.
Return Shipping Costs
For most returns, we offer an incredibly discounted UPS or DHL shipping label program for UK, US and Canadian customers that can be purchased directly through your Avaxos account.
Original paid shipping costs for orders that do not include free shipping are deducted from your refund, store credit or exchange towards alternate products. For example, if you order includes free shipping there is no deduction; however, shipments that include express shipping will be charged a fee.
International customers and those outside UK, Canada and the continuous United States are responsible for all shipping costs, and your original shipping is non-refundable and will be deducted from any refund or credit issued.
Missing a Package or Never Received Your Order?
If your tracking information shows that your package was delivered but you cannot find it, please do the following within 36 hours of the expected, stated delivery:
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- Verify the shipping address on the order is where you have been looking for the package.
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- Look for a notice of attempted delivery.
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- Look around the delivery location for your package.
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- See if someone else such as a neighbor or co-worker has accepted the delivery.
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- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail or packages.
For more information visit our Returns, Refunds & Exchanges page.
Shipping date:
First graphics card I’ve ever bought and not disappointed. If you can get a chance to buy this card snag one! Puts out lots of heat but that’s expected with a big power limit. So make sure your case has plenty of cooling!
Amazing performance!
Thank you!
Beautiful design.
Rigid, no sagging at all.
Good cooling heatsink.
Super fast.
But coil whines.
Amazing Graphics Card.
Insane build quality.
Overclocks like a beast with both core clock and memory clock. Big power limit slider probably helps with that.
Looks great with and without the rgb.
Extra cost over msrp but ya get what ya pay for.
This card like to have a great energy consomation but who care about it.
This card will run everything at max settings with a consistent 120+ FPS at 2k. Very quiet n no bottlenecking. Excellent card.
It’s big, so make sure you have place in your computer case !
Great beasty boi. I have it paired up with a 5600x. Looks clean although fans get loud when logging into a game. Does not really bother me since I usually wear headphones.
All my other cards get 55-60MH mining, but this card get over 63MH. These cards are absolutely insane.
Love this card!!! Definitely recommend if you can find in stock. I know I definitely got lucky. Runs 1080p games at max settings with 100+ fps. Runs 1440p easily 80+ fps and can handle some titles at 4k 60 fps.
Fast, quiet and runs cool. Get this card. You won’t be disappointed.
Works great for mining, 70m/h and stays around 45-50c.
would purchase again. . . . . .if they were available
Great card. I get over 240 fps on all games if settings are low. I play fortnite, gta 5, valorant. Don’t forget to upgrade to latest drivers
I found myself taking my games to the next level, cranking them up as high as they go on 1920×1200, with no performance dips.
Great card. Glad I could finally upgrade as I was worried about my older card
Expensive… but still worth it. Even with new cooling system built in…. they do get hot !
Nice
You guys rock! Always a great experience! Keep up the good work!
Thank you
No problems with my order. It looks great and is working just fine.
Best services ever 💙. Delivered on time. It working perfectly 👍
Amazing Service. Great, fast, and efficient. Highly recommend.
Fastest out. plays everything at 120+ FPS on ultra. raytracing fully enabled. overclocked to 2100. i might have to cap my FPS so my mind doesn’t explode. i have the new xbox and ps5 and they became obsolete as soon as i paired the 3090 with 5900x…on the odyssey G9.
Worth the wait
Had to keep trying and finally bought one and this card is a beast. It looks sleek with it’s minimalist design. Running 1440p at 144hz g-sync and everything is crazy smooth at max settings. Love it.