How to Return an Item
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- Print the return authorization and shipping-label
Request return authorization online or give us a call. You’ll then be able to print the return shipping label and authorization.
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- Prepare your package
Carefully package the items in a shipping box with the return authorization and attach the return-shipping label.
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- Ship your package
Take the package to any UPS, USPS or DHL drop-off location and you’re done.
60-Day Returns
You may return or exchange a complete, new product for any reason within 60 days. Defective products are covered by exchange only. Additional exclusions apply.
Product Warranties
Products sold on Avaxos are generally covered by both Avaxos’s return policy and the product manufacturer’s warranty. Details are listed under the Warranty tab on each item’s product page:
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- The item’s Avaxos return policy is listed under Return Policies.
- The manufacturer warranty is listed under Warranty.
Backorders cancellation/return policy
Orders containing both backorder and in-stock items may have the backordered items canceled at the customer’s request. Backorder cancellations and/or modifications must be requested no later than seven business days prior to their release date. Cancelling backordered items may result in a 15% cancellation fee. Refunds, minus the cancellation fee, are issued through the original payment method.
In some circumstances, you can be charged a restocking fee when an item is returned. These circumstances include when an item is returned outside of Avaxos’s return policy or in used, damaged, defective, or materially different condition. Items returned in original condition and within our policy guidelines cannot be charged a restocking fee. We are not required to accept returns beyond the return window. However, if we do, you can also be charged a restocking fee.
A restocking fee is a percentage of the item’s price, depending on the type of item and its condition upon return (item price does not include shipping costs). Only returned items are eligible for a restocking fee. The refund workflow will help you calculate the restocking fee for eligible items, and deduct it from the refund you issue to your customer based on the guidelines outlined in the table below.
Important Details and Exclusions
Refund or exchange option: You may choose an exchange or a refund for the returned product.
Refund method: Refunds are issued to the same credit card, debit card, PayPal, gift certificate, store credit account, digital currency wallet or other form of payment used on your original transaction. Only money orders are non-refundable and instead are issued as store credit upon return.
Non-refundable exclusions include select products such as those noted as non-refundable in the product description, pre-cut wire, all software, downloads or digital content, installation labor, and special order or made-to-order products (e.g. vehicle alternators).
Products must be new and show no signs of use or installation or Avaxos will refuse the return or charge a restocking fee. Examples of conditions that will lead to refused returns or a restocking fee include:
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- Any sign of use – including installation, scratches, or other signs of use such as physical marking, screw holes, ect.
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- Tags, stickers and other manufacturer labels that have been removed or tampered with.
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- The product is missing parts or the original product packaging has been damaged or tampered with.
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- The product has a different serial number than the one Avaxos shipped.
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- Physical damage from drops, liquid, mishandling, ect.
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- Any returned product that was damaged due to improper packaging.
Bonus products, promotional bundles, free accessories, loyalty points and gift cards or other products that are not returned, but were included in a promotion with the product returned, will be deducted their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.
Damaged product and/or shipping box due to shipping: You have 10 calendar days from your delivery date to notify Avaxos of any damage that occurred during shipment.
When will I get my refund or replacement? After we receive your product, we normally process your exchange or refund within three business days. Some products require additional testing or evaluation.
How will I know if you’ve received my return? We will email you a Return Received notice detailing that your return has been received. An additional email will be sent following the completion of the return process.
Defective Products
A defective product is covered through an exchange of the same product within our return period. If the product is discontinued, you will be eligible for non-refundable store credit towards another product. After 60 days a defective product is covered under warranty coverage as stated above. Any product missing manufacturer packaging, accessories or parts (including those promotional in nature) will be exchanged only for the same product with the aforementioned packaging, accessories and parts not being included upon the exchange (we exchange exactly what you send us). In the event a product is returned missing accessories and/or packaging, and the product is not in stock for exchange, we will send the product for warranty repair, regardless of the purchase date.
Return Shipping Costs
For most returns, we offer an incredibly discounted UPS or DHL shipping label program for UK, US and Canadian customers that can be purchased directly through your Avaxos account.
Original paid shipping costs for orders that do not include free shipping are deducted from your refund, store credit or exchange towards alternate products. For example, if you order includes free shipping there is no deduction; however, shipments that include express shipping will be charged a fee.
International customers and those outside UK, Canada and the continuous United States are responsible for all shipping costs, and your original shipping is non-refundable and will be deducted from any refund or credit issued.
Missing a Package or Never Received Your Order?
If your tracking information shows that your package was delivered but you cannot find it, please do the following within 36 hours of the expected, stated delivery:
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- Verify the shipping address on the order is where you have been looking for the package.
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- Look for a notice of attempted delivery.
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- Look around the delivery location for your package.
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- See if someone else such as a neighbor or co-worker has accepted the delivery.
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- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail or packages.
For more information visit our Returns, Refunds & Exchanges page.
Great GPU!
10/10
It also chews up most currently released games, even Second Life, and asks for more. Very impressed. VERY quiet and gentle on the ears as well. The only time I heard the fans was when my A/C was off.
I had no problems installing the latest drivers from AMD’s website.
Great card. Runs all games (Skyrim, BF3) consistenly with 60+ fps. Easy overclock
A little expensive. But still, cards of this caliber aren’t cheap
If you’re looking for the best on the market; the most bang for your buck and a complete BEAST of a graphics card, you can’t go wrong with it
I recommend this card to anyone who can afford it.
Fast delivery, great communication.
what is there to really say. best GPU hands down. nothing negative about it at all.
This is the perfect Graphics Card you can get, If you get a chance to get it you won’t regret it!
fantastic upgrade to my prior 1060, massive improvement, just wish they were more available to everyone
Extra fast
Excellent service!!
Very fast, professional and customer service Is available every time and very helpful in case of question!!!
Great graphics Card for work and for gaming its so great
Very nice card!
Pros: -Very fast
-Keeps cool
-Beautiful cooler design with nice touches
-Solid construction
-It’s a beast, what else can I say
Cons: -Quite large, I don’t think many motherboards could do crossfire with two of these.
Overall Review: Absolutely wonderful card, but prices these days are just crazy, even for mining.
Grat card Grat price
Pros: Fast Cool Powerful to run everything and Its my second one for another build
Cons: 0
Overall Review: Its a thick card takes u slots but who cares!
Awsome For The Price
Pros: The Red devil works great runs flawless. It does run cool because of the huge thick heat sink on this card.
Cons: Puts a lot of heat into the computer case so you need a case with good air flow. The card also takes up 3 card slots because i got the RED DEVIL Golden.
Overall Review: I would recommend this card to anyone who has the space to put it because it takes 3 card slots. The card will fill the case with heat but the card runs cool. I would suggest a good air flowing case.
Little bit of a wait, but was worth it.
This is my third PowerColor card since the 4870. They combine amazing looks with great performance! Plays The Witcher 3 on full 4k with ultra detail way better than I expected, it’s pretty smooth, which was my benchmark to purchase a card.
Over all, this card came as expected, one day early. This is the perfect card to buy if you are coming from budget cards (like me).
29.65 MHs Ethereum
Pros: Runs cool – Nice hashrate
Cons: None
Overall Review: 22.71 MHs stock – 29.65 after using OverDriveNTool and one click bios mod
nice for mining
Pros: avg about 25Mh/s on eth mining
Cons: bulky, and power requirements.
Huge, covers 3 slots, can’t crossfire because 2 cards won’t physically fit beside each other.
Pros: It’s a powerful card, like all RX 580s.
Cons: Covers 3 slots, can’t crossfire it because the cards won’t fit beside each other.
Overall Review: Don’t make 3 slot cards… it’s pointless.
Abashed the devil stood
Pros: Fastest Core clock speed of all RX 580
Cons: None so far
Overall Review: DVI and HDMI share the same bandwidth on this card. So you can’t use HDMI and DVI at the same time. So if you don’t have DP monitor, you’re out of luck. Go buy a console.