How to Return an Item
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- Print the return authorization and shipping-label
Request return authorization online or give us a call. You’ll then be able to print the return shipping label and authorization.
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- Prepare your package
Carefully package the items in a shipping box with the return authorization and attach the return-shipping label.
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- Ship your package
Take the package to any UPS, USPS or DHL drop-off location and you’re done.
60-Day Returns
You may return or exchange a complete, new product for any reason within 60 days. Defective products are covered by exchange only. Additional exclusions apply.
Product Warranties
Products sold on Avaxos are generally covered by both Avaxos’s return policy and the product manufacturer’s warranty. Details are listed under the Warranty tab on each item’s product page:
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- The item’s Avaxos return policy is listed under Return Policies.
- The manufacturer warranty is listed under Warranty.
Backorders cancellation/return policy
Orders containing both backorder and in-stock items may have the backordered items canceled at the customer’s request. Backorder cancellations and/or modifications must be requested no later than seven business days prior to their release date. Cancelling backordered items may result in a 15% cancellation fee. Refunds, minus the cancellation fee, are issued through the original payment method.
In some circumstances, you can be charged a restocking fee when an item is returned. These circumstances include when an item is returned outside of Avaxos’s return policy or in used, damaged, defective, or materially different condition. Items returned in original condition and within our policy guidelines cannot be charged a restocking fee. We are not required to accept returns beyond the return window. However, if we do, you can also be charged a restocking fee.
A restocking fee is a percentage of the item’s price, depending on the type of item and its condition upon return (item price does not include shipping costs). Only returned items are eligible for a restocking fee. The refund workflow will help you calculate the restocking fee for eligible items, and deduct it from the refund you issue to your customer based on the guidelines outlined in the table below.
Important Details and Exclusions
Refund or exchange option: You may choose an exchange or a refund for the returned product.
Refund method: Refunds are issued to the same credit card, debit card, PayPal, gift certificate, store credit account, digital currency wallet or other form of payment used on your original transaction. Only money orders are non-refundable and instead are issued as store credit upon return.
Non-refundable exclusions include select products such as those noted as non-refundable in the product description, pre-cut wire, all software, downloads or digital content, installation labor, and special order or made-to-order products (e.g. vehicle alternators).
Products must be new and show no signs of use or installation or Avaxos will refuse the return or charge a restocking fee. Examples of conditions that will lead to refused returns or a restocking fee include:
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- Any sign of use – including installation, scratches, or other signs of use such as physical marking, screw holes, ect.
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- Tags, stickers and other manufacturer labels that have been removed or tampered with.
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- The product is missing parts or the original product packaging has been damaged or tampered with.
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- The product has a different serial number than the one Avaxos shipped.
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- Physical damage from drops, liquid, mishandling, ect.
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- Any returned product that was damaged due to improper packaging.
Bonus products, promotional bundles, free accessories, loyalty points and gift cards or other products that are not returned, but were included in a promotion with the product returned, will be deducted their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.
Damaged product and/or shipping box due to shipping: You have 10 calendar days from your delivery date to notify Avaxos of any damage that occurred during shipment.
When will I get my refund or replacement? After we receive your product, we normally process your exchange or refund within three business days. Some products require additional testing or evaluation.
How will I know if you’ve received my return? We will email you a Return Received notice detailing that your return has been received. An additional email will be sent following the completion of the return process.
Defective Products
A defective product is covered through an exchange of the same product within our return period. If the product is discontinued, you will be eligible for non-refundable store credit towards another product. After 60 days a defective product is covered under warranty coverage as stated above. Any product missing manufacturer packaging, accessories or parts (including those promotional in nature) will be exchanged only for the same product with the aforementioned packaging, accessories and parts not being included upon the exchange (we exchange exactly what you send us). In the event a product is returned missing accessories and/or packaging, and the product is not in stock for exchange, we will send the product for warranty repair, regardless of the purchase date.
Return Shipping Costs
For most returns, we offer an incredibly discounted UPS or DHL shipping label program for UK, US and Canadian customers that can be purchased directly through your Avaxos account.
Original paid shipping costs for orders that do not include free shipping are deducted from your refund, store credit or exchange towards alternate products. For example, if you order includes free shipping there is no deduction; however, shipments that include express shipping will be charged a fee.
International customers and those outside UK, Canada and the continuous United States are responsible for all shipping costs, and your original shipping is non-refundable and will be deducted from any refund or credit issued.
Missing a Package or Never Received Your Order?
If your tracking information shows that your package was delivered but you cannot find it, please do the following within 36 hours of the expected, stated delivery:
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- Verify the shipping address on the order is where you have been looking for the package.
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- Look for a notice of attempted delivery.
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- Look around the delivery location for your package.
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- See if someone else such as a neighbor or co-worker has accepted the delivery.
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- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail or packages.
For more information visit our Returns, Refunds & Exchanges page.
Thicc Indeed
I like the way it looks. Runs all my games in 4K 3840 x 2160 60Hz.
The AMD software is easy to use. The fans are nice and quiet.
Stays cool. Has a backplate. Is overclocked out of the box.
Great Card!
Better Cooling than THICC II
Absolutely dominates on 1080P
Good thermals for the 5700 series
Major improvement over 390x
No gimmicky RGB lighting
In this market, you get what you get. I guess I got lucky enough to get a great card.
Great value gpu.
I can’t complain, since the card runs cool and great.
Excellent card for gaming or mining.
Every game runs solid.
Good graphics card and Powercolor has good prices not scalping.
This thing is huge! I personally like it thicc.
Overall I’m happy
What a COOL card. Literally. Temps are so cool with with the 3 fans this card comes with. I hardly ever go about 70c when heavy gaming. Card runs so smooth and can play everything on high settings with no problem. Great card if you’re lucky enough to buy one!
It’s not as ugly when installed in the normal orientation. It runs QUIET and COOL. So far I love this card for 1080p 120FPS gaming at ultra setting for most of my games.
Go for it! Great value for the price in my opinion. If you can get your hands on one I would not hesitate.
Been using for about a month and a half. Still in perfect condition. Keeps amazing temperatures!
Product is great. Using to mine crypto and am making great money. Thanks for helping me create generational wealth.
The best design from Sapphire in my opinion. The RGB is minimal and looks nice, and the card is a silent beast.
Great value if you can find it in stock.
One of the best models, runs silent and cooler than most cards.
Normally I’d say this a great card if you’re even able to purchase, but the only downside is the steep price.
Great card for gaming and mining. Does not overheat. This is a definitely a great card
Great graphics card if you can get it. The value for the money at the time of this writing is almost uncompromised
Great graphics card. I love gaming on this GPU
Really love this graphics card as I used it to build a pc. Love the way games are as clear as crystal with it.
Great card, runs great and looks good too.
Good card nice build quality with sleek aesthetics
Beautiful card! Does an amazing job and gives all the fps in games that you want!
Great cooler keeps temps low. it’s great gaming gpu runs everything i throw at it
I love the way it looks in system and the performance is great. i can play any game i want.
This is a wonderful video card if you can get your hands on one.
This is a well built Graphics card and the cooling is amazing. Would be a perfect 5 stars if the price was slightly lower.
This card has an incredibly good cooler. Highly recommended getting this type of 5700 for it’s cooling and performance.
What’s there to say, it runs exactly as advertised. Great upgrade, if you can even buy one.
Beautiful design, sturdy, and perfect for heavy computer program and gaming usage.
I would recommend it.
The release of these new GPUs have had a significant aesthetic upgrade on top of it’s great performance. Cannot ask for better
Great Card one of my favorites still cool and performance is amazing.
Really love this Graphics Card, I was waiting for not much time to finish my build. Really enjoy the graphics for all games I play. Will definitely 100% recommend.
Great GPU.
Amazing performance, even with the elevated prices these days. Went from a XT570 to this card and night and day difference. Even runs cooler! Ray tracing and 4k performance is great.
So COOL!!!
Cool, quiet and powerful
best card!
amazing card, bet price, best cooler out of them all
This card is crazy good. Sapphire has really done a great job on the cooling this time around and I love it. Card handles all the games I play at cool temps, can’t get better than that!
Great “entry-level” card. Not as fancy as some of the more expensive card, but it is a fantastic value. Cooler is great too.
It’s a great graphics card that works very well! Great price too!
Awesome graphics card. Amazing game play and highly recommend it
This is one of the best card in the current market. Cooling system is perfect and price is affordable. Highly recommend this one.
Best Graphics card for the price to performance. the seller is amazing with letting true gamers get their hands on the cards.
Fast, easy and safe. Got nothing more to say
Awesome.
Site is very user friendly. I was able to find exactly what I needed. Will definitely buy from them again!
Very good products and helpful customer service! Thank you so much!!!!!
Flawless yet again. A returning customer that is very happy with their services.
Great service super fast response time and very professional.
Very happy with the excellent service, and quick delivery of any order I have placed so far 🙂