How to Return an Item
-
- Print the return authorization and shipping-label
Request return authorization online or give us a call. You’ll then be able to print the return shipping label and authorization.
-
- Prepare your package
Carefully package the items in a shipping box with the return authorization and attach the return-shipping label.
-
- Ship your package
Take the package to any UPS, USPS or DHL drop-off location and you’re done.
60-Day Returns
You may return or exchange a complete, new product for any reason within 60 days. Defective products are covered by exchange only. Additional exclusions apply.
Product Warranties
Products sold on Avaxos are generally covered by both Avaxos’s return policy and the product manufacturer’s warranty. Details are listed under the Warranty tab on each item’s product page:
-
- The item’s Avaxos return policy is listed under Return Policies.
- The manufacturer warranty is listed under Warranty.
Backorders cancellation/return policy
Orders containing both backorder and in-stock items may have the backordered items canceled at the customer’s request. Backorder cancellations and/or modifications must be requested no later than seven business days prior to their release date. Cancelling backordered items may result in a 15% cancellation fee. Refunds, minus the cancellation fee, are issued through the original payment method.
In some circumstances, you can be charged a restocking fee when an item is returned. These circumstances include when an item is returned outside of Avaxos’s return policy or in used, damaged, defective, or materially different condition. Items returned in original condition and within our policy guidelines cannot be charged a restocking fee. We are not required to accept returns beyond the return window. However, if we do, you can also be charged a restocking fee.
A restocking fee is a percentage of the item’s price, depending on the type of item and its condition upon return (item price does not include shipping costs). Only returned items are eligible for a restocking fee. The refund workflow will help you calculate the restocking fee for eligible items, and deduct it from the refund you issue to your customer based on the guidelines outlined in the table below.
Important Details and Exclusions
Refund or exchange option: You may choose an exchange or a refund for the returned product.
Refund method: Refunds are issued to the same credit card, debit card, PayPal, gift certificate, store credit account, digital currency wallet or other form of payment used on your original transaction. Only money orders are non-refundable and instead are issued as store credit upon return.
Non-refundable exclusions include select products such as those noted as non-refundable in the product description, pre-cut wire, all software, downloads or digital content, installation labor, and special order or made-to-order products (e.g. vehicle alternators).
Products must be new and show no signs of use or installation or Avaxos will refuse the return or charge a restocking fee. Examples of conditions that will lead to refused returns or a restocking fee include:
-
- Any sign of use – including installation, scratches, or other signs of use such as physical marking, screw holes, ect.
-
- Tags, stickers and other manufacturer labels that have been removed or tampered with.
-
- The product is missing parts or the original product packaging has been damaged or tampered with.
-
- The product has a different serial number than the one Avaxos shipped.
-
- Physical damage from drops, liquid, mishandling, ect.
-
- Any returned product that was damaged due to improper packaging.
Bonus products, promotional bundles, free accessories, loyalty points and gift cards or other products that are not returned, but were included in a promotion with the product returned, will be deducted their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.
Damaged product and/or shipping box due to shipping: You have 10 calendar days from your delivery date to notify Avaxos of any damage that occurred during shipment.
When will I get my refund or replacement? After we receive your product, we normally process your exchange or refund within three business days. Some products require additional testing or evaluation.
How will I know if you’ve received my return? We will email you a Return Received notice detailing that your return has been received. An additional email will be sent following the completion of the return process.
Defective Products
A defective product is covered through an exchange of the same product within our return period. If the product is discontinued, you will be eligible for non-refundable store credit towards another product. After 60 days a defective product is covered under warranty coverage as stated above. Any product missing manufacturer packaging, accessories or parts (including those promotional in nature) will be exchanged only for the same product with the aforementioned packaging, accessories and parts not being included upon the exchange (we exchange exactly what you send us). In the event a product is returned missing accessories and/or packaging, and the product is not in stock for exchange, we will send the product for warranty repair, regardless of the purchase date.
Return Shipping Costs
For most returns, we offer an incredibly discounted UPS or DHL shipping label program for UK, US and Canadian customers that can be purchased directly through your Avaxos account.
Original paid shipping costs for orders that do not include free shipping are deducted from your refund, store credit or exchange towards alternate products. For example, if you order includes free shipping there is no deduction; however, shipments that include express shipping will be charged a fee.
International customers and those outside UK, Canada and the continuous United States are responsible for all shipping costs, and your original shipping is non-refundable and will be deducted from any refund or credit issued.
Missing a Package or Never Received Your Order?
If your tracking information shows that your package was delivered but you cannot find it, please do the following within 36 hours of the expected, stated delivery:
-
- Verify the shipping address on the order is where you have been looking for the package.
-
- Look for a notice of attempted delivery.
-
- Look around the delivery location for your package.
-
- See if someone else such as a neighbor or co-worker has accepted the delivery.
-
- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail or packages.
For more information visit our Returns, Refunds & Exchanges page.
fast delivery and communication!
Very fast at the highest quality! Plays everythings maxed on my hdtv.
All in all, I would buy this card again. I feel like a new man with it.
Very fast and plays about anything I can throw at
Plays any game I have at highest resolution maxed without stutter at stock specs. No overclocking needed.
Fan is quite for me anyway. I’m not sure why some say it’s loud fan because I don’t hear it.
Best customer service
as for me
Very good Graphics card
Overall Review: I like how the card can run really good smooth graphics and I had no problems installing it on my pc
Great improvement over my old XFX 280
Pros: Easy to put in, but power cord shipped with it is too short and doesn’t fit!
Overall Review: Happy with it once I got the right power cord
Perfect buy
Pros: Just what I needed to replace my Nvidia card that was way out of date. Fans are quiet, user interface is a breeze to navigate and it has surpassed what I need it for. Would recommend for anyone who is on a budget build or just needs a nice upgrade.
Cons: After 2 weeks I have none
Overall Review: Would recommend to anyone looking for a cheaper upgrade. Paired with a newer CPU and this will do wonders for the semi hardcore gamer.
Eats up anything I throw at it.
Runs cool compared to my old
Great card
Pros: The card delivers great performance on my 27″ 144 hz gaming monitor. I love having 8 GB for all my games.
Cons: The only con and the reason I took one egg off is for the software. I have to reset my custom fan profile basically ever time I turn the computer on. Everything works great afterwards.
super fast card can run any game on it
FAST! FPS are awesome and everything is turned to max!
Just what i needed to breathe life into an old machine.
Pros: Low power consumption
Comes with 6 pin to 8 pin adapter
Skyrim SE on 1080P Ultra settings – 55FPS on older CPU (AMD A10-7850k)
GREAT Mining card With BIOS switch.
Pros: Switched to mining bios and was getting 29mhs! This is great for a lower priced card.. Way easier than trying to bios mod a card yourself. Will be buying more!
Cons: Nothing
Overall Review: Awesome card!
Very good mid+ level video card at a very reasonable price
Pros: This card looks well made, installed easily in my mid-tower case. and is very happy with my EVGA 500 watt power supply. I have seen no graphics glitches of any kind. I downloaded and installed the latest AMD driver for this GPU and that went fine too.
I don’t have a lot of newer games but it is working very well with Quake 2 and Crysis. I hope to get some newer games soon but don’t want any of the play on-line only games.
Cons: No cons for the hardware but the “free game” turned out to be a download and then play on their servers type game, which I don’t care to play.
Overall Review: I would recommend this video card to others for general computer use and gaming up to medium to high intensity at 1080p res.
Super card!
Pros: Speed, price and reliability.
Overall Review: For the price, you cannot beat this card or its cousin, the 580. Both handled every game I threw at it with ease on Ultra settings.
Easy to use, quick run, will use again
Pros: Card delivered quickly
Cons: Freezing in game.
Overall Review: I bought this card having never used a Radeon graphics card before. Install and loading drivers was a breeze! However almost from day one this card would freeze up in game. I only play Wizard 101, so not an overly graphics intense game. Thought this might be internet issue as I was connecting via WiFi. Ran Cat6 and plugged into router, made no difference, still lags and freezing. Ran internet speed test and upload/download speeds were spot on. Bought and ran 3D Mark and benchmarks were normal. Changed from display port cable to HDMI, no difference. Finally called XFX tech support and was instructed to uninstall complete driver software and only reinstall the driver, none of the extras. Tech said if this doesn’t work, try installing another GPU.
Smooth af
Pros: – no stutters on ultra gaming (2020)
– no stutters on benchmark
Cons: – tight fit, big part
– loud when fans run at 100% (only seen while testing)
Overall Review: This part is huge. Had to basically spit on it and jam it into the hole with force to make it fit. But it fit, and it runs great. I was definitely sweating bullets during the install, though.
So far games run on ultra with a ryzen7 3700x smooth as butter, and i’ve been trying to bog them down. I can’t. this card is great.
Pros: Delivered fast
Cons: Doesn’t work in my HP computer .
Overall Review: Better check to see if it will work in your computer before you buy this item.
Very polite and helpful. Thank you!
Cons: Nothing
Overall Review: For the money…. YES. Recomend.
Pros: Does what it should, but still has issues with some of the latest games on Ultra or High settings, would get screen tearing with multiple monitors as this card would not auto detect the correct color settings.
Overall Review: 3, because after only 1 year the card is starting to fail, I will see what XFX has to say, I have reached out to them.
Good card. Great value.
Pros: Easy to install. Runs great.
Cons: Runs really hot.
Overall Review: Good card for a great value. Capable of running every game at max graphics. Would recommend
Job Done!!!
Pros: My mind is at ease…
Cons: None that I’m aware of…
Overall Review: Haven’t figured out how to get it to show up on a limited knowledge Mint/Windows10 dual boot (in Blender).
Great customer service
I’ve used these services about 4-5 times now. I cannot stress how great the customer service is. Response times are pretty quick.