How to Return an Item
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- Print the return authorization and shipping-label
Request return authorization online or give us a call. You’ll then be able to print the return shipping label and authorization.
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- Prepare your package
Carefully package the items in a shipping box with the return authorization and attach the return-shipping label.
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- Ship your package
Take the package to any UPS, USPS or DHL drop-off location and you’re done.
60-Day Returns
You may return or exchange a complete, new product for any reason within 60 days. Defective products are covered by exchange only. Additional exclusions apply.
Product Warranties
Products sold on Avaxos are generally covered by both Avaxos’s return policy and the product manufacturer’s warranty. Details are listed under the Warranty tab on each item’s product page:
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- The item’s Avaxos return policy is listed under Return Policies.
- The manufacturer warranty is listed under Warranty.
Backorders cancellation/return policy
Orders containing both backorder and in-stock items may have the backordered items canceled at the customer’s request. Backorder cancellations and/or modifications must be requested no later than seven business days prior to their release date. Cancelling backordered items may result in a 15% cancellation fee. Refunds, minus the cancellation fee, are issued through the original payment method.
In some circumstances, you can be charged a restocking fee when an item is returned. These circumstances include when an item is returned outside of Avaxos’s return policy or in used, damaged, defective, or materially different condition. Items returned in original condition and within our policy guidelines cannot be charged a restocking fee. We are not required to accept returns beyond the return window. However, if we do, you can also be charged a restocking fee.
A restocking fee is a percentage of the item’s price, depending on the type of item and its condition upon return (item price does not include shipping costs). Only returned items are eligible for a restocking fee. The refund workflow will help you calculate the restocking fee for eligible items, and deduct it from the refund you issue to your customer based on the guidelines outlined in the table below.
Important Details and Exclusions
Refund or exchange option: You may choose an exchange or a refund for the returned product.
Refund method: Refunds are issued to the same credit card, debit card, PayPal, gift certificate, store credit account, digital currency wallet or other form of payment used on your original transaction. Only money orders are non-refundable and instead are issued as store credit upon return.
Non-refundable exclusions include select products such as those noted as non-refundable in the product description, pre-cut wire, all software, downloads or digital content, installation labor, and special order or made-to-order products (e.g. vehicle alternators).
Products must be new and show no signs of use or installation or Avaxos will refuse the return or charge a restocking fee. Examples of conditions that will lead to refused returns or a restocking fee include:
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- Any sign of use – including installation, scratches, or other signs of use such as physical marking, screw holes, ect.
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- Tags, stickers and other manufacturer labels that have been removed or tampered with.
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- The product is missing parts or the original product packaging has been damaged or tampered with.
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- The product has a different serial number than the one Avaxos shipped.
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- Physical damage from drops, liquid, mishandling, ect.
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- Any returned product that was damaged due to improper packaging.
Bonus products, promotional bundles, free accessories, loyalty points and gift cards or other products that are not returned, but were included in a promotion with the product returned, will be deducted their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.
Damaged product and/or shipping box due to shipping: You have 10 calendar days from your delivery date to notify Avaxos of any damage that occurred during shipment.
When will I get my refund or replacement? After we receive your product, we normally process your exchange or refund within three business days. Some products require additional testing or evaluation.
How will I know if you’ve received my return? We will email you a Return Received notice detailing that your return has been received. An additional email will be sent following the completion of the return process.
Defective Products
A defective product is covered through an exchange of the same product within our return period. If the product is discontinued, you will be eligible for non-refundable store credit towards another product. After 60 days a defective product is covered under warranty coverage as stated above. Any product missing manufacturer packaging, accessories or parts (including those promotional in nature) will be exchanged only for the same product with the aforementioned packaging, accessories and parts not being included upon the exchange (we exchange exactly what you send us). In the event a product is returned missing accessories and/or packaging, and the product is not in stock for exchange, we will send the product for warranty repair, regardless of the purchase date.
Return Shipping Costs
For most returns, we offer an incredibly discounted UPS or DHL shipping label program for UK, US and Canadian customers that can be purchased directly through your Avaxos account.
Original paid shipping costs for orders that do not include free shipping are deducted from your refund, store credit or exchange towards alternate products. For example, if you order includes free shipping there is no deduction; however, shipments that include express shipping will be charged a fee.
International customers and those outside UK, Canada and the continuous United States are responsible for all shipping costs, and your original shipping is non-refundable and will be deducted from any refund or credit issued.
Missing a Package or Never Received Your Order?
If your tracking information shows that your package was delivered but you cannot find it, please do the following within 36 hours of the expected, stated delivery:
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- Verify the shipping address on the order is where you have been looking for the package.
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- Look for a notice of attempted delivery.
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- Look around the delivery location for your package.
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- See if someone else such as a neighbor or co-worker has accepted the delivery.
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- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail or packages.
For more information visit our Returns, Refunds & Exchanges page.
Beast mode!
– Powerful
– Reasonably Priced
– Excellent graphics and an easy upgrade from previous AMD card
But not future proof
I would highly recommend this product line to anyone. I have owned several generations over the years and have never had an issue.
Beat of a GPU
Powerful performance
Runs quiet
Dual BIOS
Looks super sleek
Happy with my purchase.
Beast of a card at 1440p.
Needs good air flow, can get a little loud when hot .
Pretty sweet 5700. Cool and quiet.
Pretty good card can handle every game I throw at it
Super fast , best out there I highly recommend it’s great!
Very large card. Expected it to be smaller
Greatest! Best RX 5700.
It is an amazing product. Light, temps stays cool, it is quiet, and most importantly, it is really fast.
Its a Great Card, But Very hard to find available. I really like the cooler on this card.
Performs well at 3840×2160, if you lower the GPU clock speed / voltage with the software.
I recommend a GPU clock speed of 1900Mhz. If done right, the software will automatically lower the voltage in tandem with the clock speed adjustment.
Love this item and best buy is the best store ❤️
Performs well.
Heat issue, without adjustment.
Very pleased with the power of this GPU. It has exceeded expectations
Cannot believe I got lot Iucky and secured an order for this card. This is probably the greatest card you can get for 1440p and light 4k gaming.
Was so hyped when I finally was able to get one of these. Works awesome!
Great works as intended no issues and was happy to get it!
Very good card. Very happy with the purchase. Recommend!
Was finally able to get my hands on one, love this card!!! ITS Powerful!!!
Runs cool and quiet on my rig. No complains whatsoever
Great little graphics card. It handles 1440p gaming really well with no over clock. It stays cool and is quiet. I would recommend this to anyone looking to upgrade.
This 5700 is amazing! It stays cool and is perfect for anyone looking for a 5700. It’s super quiet too.
Works as advertised. Triple fan system keeps it running cool.
This GPU is amazing.
Thank you Avaxos!
Fast and efficient. Just what I needed to amp up my gaming setup!
Runs exactly as you’d expect a 5700 to run, and PowerColor did an excellent job with the look of this card, it’s gorgeous.
Great run with no problem. Tight fit though with my case and setup.
PowerColor makes excellent products and this card does not disappoint!
Great card and does everything i want it to do. buy it if you can
Best Card!
One of the best model cards and runs cool. Keep in mind it’s a monster, make sure it can fit in your case.
One of the best.
Great card, doesnt get hot and gives great framerates
Can’t go wrong with PowerColor. Good temps and great graphics. Cool!
I expect this will do everything I need it to do for years to come.
Works well! I get great cooling on this card. It was so easy to get a card
I was lucky enough to get one when it went in stock a month ago, and it runs pretty well on my Sceptre 165hz monitor. I bet it would be even better on a 240/280 hz monitor, but I’m kinda poor right now so I cant get that yet. Overall, really good graphics card, runs things really smooth, and I’m happy with what I got
Great Reseller!
We received exactly what we ordered. It was delivered on time and in great condition.
Great service. I received the equipment on time and well packaged.
Very pleased with the performance
Excellent communication, great deal, amazing products I would recommend them to anyone. Shipping was super fast and packaging was great! When I need another item used I will go straight to these guys
Very quick. Perfect
Risky move but worth it
Pros: -It’s very well designed.
-Has RGB, and yes, is a thing nowadays.
-Coolest idle temps ever.
-Silence is its second name.
Cons: -Not too easy to overclock or undervolt. has a learning curve.
-Not Glitch Free. There are some of them until you optimize it.
-Drivers matters.
-Big Card. Make sure there is space
Very good! not that i expected !
I saw a lot of negative comments on AMD drives and i was worry tbh but, i didn’t see any issues i only play AC Valhalla 6+ hours a day and my average FPS on full HD monitor (ultra High sittings) 85 fps not bad at all, overall its a great card
Everything I hoped it would be
Pros: It runs basically silent under load.
Excellent thermals.
RGB placement looks friggin sweet.
This card itself is sexy.
Lives up to benchmark speeds, this card is a monster.
Cons: Simplistic RGB software controller with limited functionality. Doesn’t sync with Aura sync, probably doesn’t sync with other rgb motherboard solutions either.
Awesome Card
Started right up, no issues.
Runs everything on my 2k monitor.. Monster hunter, apex legends, assassin’s creed. Everything at max settings runs amazingly well. I get about 64fps on AC. Works great with Freesync, which maxes out at 75fps on my monitor.
Awesome
Pros: The graphics and cooling system are tops. I love it
Overall Review: I am really glad that I chose this one. It has exceeded my expectations and it was so easy to install. Very well-made and the performance is excellent
Cooler and Quiet Compared to Pulse and Challenger.
Pros: Very cool, Very Quiet, Fan stop at idle, RGB.
Cons: None, just a chonker of a card.
Fantastic service, fast and easy just the way I like it. Pricing was perfect.
Massive card. Great power
Pros: This card is huge. Ultra quiet even when playing on max settings with most games. No issues so far.
Cons: This card is OC so it does use more power than most. Up to 375 watts. There is a switch to reduce the power if you want.
Overall Review: Best buy at this level.
Good seller. Everything is fast and convenient.
Fast and easy service hosted by polite people. Would reccomend.
Powercolor did good
Pros: Great cooling solution and looks awsome with the LEDs
Cons: None
Overall Review: Have always been tickled with Powercolor
Fantastic
Pros: RGB isn’t overbearing and has lot of options , Super quiet even on OC bios.
Cons: None
Overall Review: Alot of people have said they have issues with these AMD cards/drivers. Ive had no issues at all even before updating drivers. Pushing 27inch 144hz 1440p monitor. WoW on ultra settings 150+ fps, ARK on ultra over 200 fps, WoT , LoL at cap this card is a beast.
Powercolor did good
Pros: Great cooling solution and looks awsome with the LEDs
Cons: None
Overall Review: Have always been tickled with Powercolor
Awesome card
Overall Review: Had some issues with audio hdmi to my TV for the first few hours, but I think it was my fault. Great card, running every new game I play at ultra settings 1440p @ 60FPS. Extremely large card, had to do some maneuvering to get it safely in my large tower case, be careful and make sure you have enough room especially if you have a smaller case and not a full tower.
Looks sick, performs great, straightforward install
Pros: Easy to install
Great looking design
Cons: No cons
Overall Review: As soon as I saw this gpu I knew it was the one for my build. Used it a little bit so far but it seems to max out warzone on my ultrawide 1440p monitor at around 90-100 fps on high settings.
Quiet, can barely hear if the fans are running